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Service Express Addresses the Failure Curve at Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2019

December 6, 2019

Grand Rapids, MI Jake Blough, Chief Technical Officer at Service Express, a leading third-party maintenance (TPM) provideruncovers the realities of server and storage reliability in “The Failure Curve Isn’t Real and Other Data Center Urban Legends” speaking session at 3pm on December 11 in Room F in the Venetian at the Gartner IT Infrastructure, Operations & Cloud Strategies Conference

As organizations look for solutions to address cost and performance goals, the long-held approach tends to overlook the strategic value of infrastructure longevity. Using equipment lifetime and failure datasets, Blough provides insights into data center refresh cycles, impacts to critical uptime, and how to effectively understand end-of-life for hardware.

“IT professionals need to constantly balance capacity, performance, reliability, cost, and compatibility in a constantly evolving IT stack,” said BloughUnder pressure from vendors, frequently we see decisions made that don’t improve conditions but prove to be costly in resources and dollars. We hope to shed some light on where and when to make investments to balance all those demands.

At Booth 371, Service Express will share how third-party maintenance (TPM) is an effective alternative to OEM data center maintenance and the advantages of extending equipment life. Attendees can also enter to win an Apple Watch or a Segway Ninebot S*.

The 2019 Gartner IT Infrastructure, Operations & Cloud Strategies Conference will be held at the Venetian in Las Vegas December 912 and offers insights to act on Cloud Strategies, Cloud and Hybrid Infrastructures, Innovation and Leadership.

*While Gartner is hosting the Gartner Conference, Gartner is not in any way affiliated with Exhibiting Company or this promotion, the selection of winners or the distribution of prizes. Gartner disclaims all responsibility for any claims that may arise hereunder.

About Gartner IT Infrastructure, Operations & Cloud Strategies Conference 

The Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2019 provides a clear strategic direction and actionable tactics to drive infrastructure and operations change in the enterprise. Follow news from the Conference at #GartnerIO. 

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About Service Express

The leader in providing third-party maintenance, Service Express specializes in onsite data center support for server, storage and network equipment to help IT teams control costs and optimize infrastructure strategy. Customers can manage, monitor and automate support with ExpressConnect®. Founded in 1993, Service Express maintains multivendor data center equipment for healthcare, manufacturing, education, finance, government, technology and other Fortune 500 companies worldwide.

In addition to post-warranty maintenance, Service Express offers hardware system and sales solutions, OS support, IT asset disposition and data center relocations. For more information, visit

For press inquiries, please contact Josh Leatherman at [email protected] or call (800) 940-5585