Aces Technical Academy

Turning technical drive into engineer success

Be the best you can be. Whether you are new to the IT space or have years of experience, you can find the right opportunities to thrive in your career with the training and resources in our Aces Technical Academy.

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OPENINGS

Exclusive Engineer Training

Aces Technical Academy is a strategic development program aimed at new and experienced Service Express Field Service Engineers (FSE). This program offers opportunities to grow skill sets, tackle new challenges and deliver the best experience for our customers.

Technical Basics 101

Engineer classwork begins with an Introduction to Servers, Equipment Insights and Entry Level & Mid-Range Tape.

Targeted Learning

Each training path develops an engineer’s expertise in supporting customer equipment with hands-on classes and course certifications.

Individual Support

A mentor assists new FSEs with processes and technical skills, also partnering on service calls for the first six months in the field.

Hours of Individual Aces Training

Engineers Per Aces Class

Aces Classes Offered

*Annual averages for the Aces Technical Academy

Ongoing Engineer Support & Growth

Set your expectations high. We value our engineers and the critical role they play for our customers and our company.

How do we ensure the best experience for our engineers? We invest in our service team with support and resources. The Aces Technical Academy, our Support Knowledge Base and our Field Technical Operations team help our engineers achieve their best.

If you are looking for a supportive learning environment to launch a successful career or continue growing your skill set in field service, you’ll find the opportunity at Service Express.

24/7 Engineer Support

How do I…? Engineers can find answers in our Support Knowledge Base. It’s a customized digital library of service guides, parts tips, ticket histories, and more.

I’ve never seen this before…? A seasoned expert on our Field Technical Operations team is always ready with next steps to resolve the most challenging issues.

Regional Learning Labs

Instructors lead technical classes in a specialized training center complete with a hardware lab set up to reflect customer data center sites for effective hands-on learning.

Opportunities for Growth

We’re a growing company and we want our team to grow with us! Career advancement is encouraged – engineers can pursue platform or vendor specialties as well as leadership roles.

Military Applicants

Over 25% of our service team have served in the Air Force, Army, Marines, National Guard or Navy. We support our veterans with on-the-job training and offer job flexibility for active military personnel.

What Our Engineers Are Saying

“My five years with Service Express have enriched my life and I’ve been able to fulfill a longtime goal of moving to coastal Florida. I’m a firm believer that if you set attainable goals and surround yourself with positive people, great things will happen.”

John Turner, Field Service Engineer

“The support and teamwork I’ve experienced at Service Express has been more than amazing! Every department I’ve interacted with has been approachable and eager to assist.”

Kevin Cofield, Lead Field Service Engineer

“Our greatest advantage over other companies is our people, and I’m proud to be one of them. The company is growing at a rapid rate, our culture can’t be beat, and our leaders are one-of-a-kind.”

Matt Cole, Field Service Engineer

“The support and teamwork I’ve experienced at Service Express has been more than amazing! Every department I’ve interacted with has been approachable and eager to assist.”

Kevin Cofield, Lead Field Service Engineer

“I’ve been with Service Express for five years, and my time spent working here has enriched my life. With the help of Service Express, I was able to fulfill a longtime goal of moving to coastal Florida. My family and I are thankful every day for making our dreams a reality. I am a firm believer that if you set attainable goals and surround yourself with positive people, great things will happen.”

John Turner, Field Service Engineer

“Our greatest advantage over other companies is our people, and I’m proud to be one of them. The company is growing at a rapid rate, our culture can’t be beat, and our leaders are one-of-a-kind.”

Matt Cole, Field Service Engineer

Career Openings

Our Field Service Engineers service hardware equipment onsite in customer data centers. FSEs maintain server, storage and network devices for all the major OEM brands. At Service Express, a FSE is a technical support expert, customer service professional and life-long learner—always delivering outstanding customer support.

Field Service Engineer

We're always interviewing for these roles!
Grand Rapids, MI

Don't see the location you are looking for...apply anyway! We are growing and always looking for service-oriented troubleshooters to join our nati . . .

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