Senior Network & Security Engineer

Network Services

Bedford, UK

Job summary To provide 2nd and 3rd level support to customers and client personnel as part of the services covered by managed service contracts; provide assistance in the use of Network & Security . . .

Role & Responsibilities
Perks & Benefits
About Team
Why Service Express?
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Job summary

To provide 2nd and 3rd level support to customers and client personnel as part of the services covered by managed service contracts; provide assistance in the use of Network & Security based systems, technology and products throughout the organisation; and ongoing support for the Sales and Services teams in delivering contracted services. To design and own solutions based on standard Blue Chip solutions and provide technical ownership through to conclusion.

Dimensions

  • Own and manage Network & Security 2nd and 3rd level technical support issues through to successful completion.
  • To take ownership of Blue Chip standard Network & Security solutions providing technical backup to Solution Architect and Sales teams.
  • Working with consultants to support project related activities.

Key result areas

  • Provide operational assistance and support to customers and internal teams within the Managed Services business.
  • Provide out of hours on call support for Network & Security support for contracted services & software support 24/7 on a rota basis.
  • Managing escalations to vendors where required and ensuring the customer is kept up to date on progress.
  • Attend customer meetings and provide Network & Security technical solutions to deliver contracted services.
  • Assist with performing Data Availability testing and full invocation for customers.
  • Perform hands on activities within the data centres, which might include cabling, commissioning equipment, performing troubleshooting.
  • Own and manage customer transitions activities to a defined process and to successful completion.
  • Resolving support calls and attending customer sites as appropriate.
  • To undertake training as discussed and agreed in order to ensure up to date knowledge for Cisco and Checkpoint Support is maintained.
  • Ensure change control process is followed for all changes to customer systems.
  • Attend customer sites when required in pre-sales Network & Security technical environment with the ability to demonstrate Network & Security knowledge to the customer.
  • Ensure knowledge is communicated throughout the team to improve all round team knowledge.
  • Assist/train Service Desk staff.
  • Assist and work with SDM’s to provide Network & Security technical knowledge to customers when required.
  • Provide all documentation required for standard Blue Chip solutions including High and Low Level designs
  • Ensure the implementation of best practice and compliance with Network and Security procedures, routines and protocol including security, safety and regulatory.
  • Undertake other related tasks as requested by the Technical Services Manager
  • To understand and fulfil the responsibilities for secure management of personal data of both internal and external customers in line with the EU General Data Protection Regulation 2018

Service Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas.

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Perks & Benefits

Your well-being is important to us. It’s why we give you a range of benefits from healthcare to 401k and a few extra perks along the way.

Paid Parental Leave

Take the time you need to support your family without worrying about work tasks. We understand you have bigger things going on, and we’re here to support your growing family.

Flexible Work Environment

We want to help you work how you work best. Find your healthy work-life balance here. Our people have the flexibility they need to make it happen.

Health Reimbursement

CrossFit, Yoga, Zumba, or whatever else keeps you moving, we help by covering 50% of your monthly fitness membership cost. This also includes digital fitness subscriptions!

About The Team

Our teams don’t work in silos — we all interact and support one another in a variety of ways.

You can count on those around you for collabo-ration, empowerment and inspiration. Anything is possible with the guidance of servant leaders and hard-working team members. And that’s just the beginning.

Why Service Express?

We’ve been delivering outstanding customer and technical service for server, storage and networking equipment since 1993. 500+ motivated employees fuel us in over 50 offices throughout the U.S., and we’re adding new opportunities every day.

Our Awards

Thanks to the shared commitment with our team, our rewarding environment
is being recognized by these leaders in workplace cultures!

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Ready To Join Us?

We’re always looking for passionate life-long learners to join our growing team. If you think Service Express is the right place for you, apply today! If you know
someone who would be the right fit, share this opportunity.

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