Maintenance Services Manager


Bedford, UK

Job summary The Maintenance Services Manager is responsible for service delivery and providing front-line leadership to the field engineering teams and oversees the day-to-day operations of our Field . . .

Role & Responsibilities
Perks & Benefits
About Team
Why Service Express?
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Job summary

The Maintenance Services Manager is responsible for service delivery and providing front-line leadership to the field engineering teams and oversees the day-to-day operations of our Field Service teams and works closely with our MTSTL and SMD to ensure customer satisfaction and long-term business relationships with our customers.

Key result areas:

  • Lead, own and manage all activities for Engineering and support functions within the organisation
  • Provide support to team members within the function
  • Ensure integrity between all functions of the engineering team and resolve people disputes quickly and efficiently
  • Maintain and conduct effective bi-annual performance reviews with team members in line with the HR strategy
  • Develop individuals to achieve required accreditations and standards
  • Identify, monitor and maintain resources required within the Engineering team
  • Own, monitor and manage tasks (requests, incidents, changes, problems, on boarding of new customers and project related work) and ensure they are appropriately owned and communicated to customer
  • Maintain good practice within the function and lead improvements within the function in terms of services, systems, processes and tools
  • Escalation owner for all aspects of engineering maintenance
  • Weekly reporting of project to MTSTL
  • To ensure excellent customer service is demonstrated and embedded within the team
  • Actively conduct monthly and annual reviews and document as appropriate In line with the company process
  • Strive to develop team engagement and motivation
  • Effectively manage HR activities including holidays, sickness and absence in line with the company policies
  • To support technical leads within technical services in achieving the organisational goals
  • Ensure the implementation of best practice and compliance with internal procedures, routines and protocol including security, safety and regulatory
  • To understand and fulfil the responsibilities for secure management of personal data of both internal and external customers in line with the EU General Data Protection Regulation 2018

Service Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas.

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Perks & Benefits

Your well-being is important to us. It’s why we give you a range of benefits from healthcare to 401k and a few extra perks along the way.

Paid Parental Leave

Take the time you need to support your family without worrying about work tasks. We understand you have bigger things going on, and we’re here to support your growing family.

Flexible Work Environment

We want to help you work how you work best. Find your healthy work-life balance here. Our people have the flexibility they need to make it happen.

Health Reimbursement

CrossFit, Yoga, Zumba, or whatever else keeps you moving, we help by covering 50% of your monthly fitness membership cost. This also includes digital fitness subscriptions!

About The Team

Our teams don’t work in silos — we all interact and support one another in a variety of ways.

You can count on those around you for collabo-ration, empowerment and inspiration. Anything is possible with the guidance of servant leaders and hard-working team members. And that’s just the beginning.

Why Service Express?

We’ve been delivering outstanding customer and technical service for server, storage and networking equipment since 1993. 500+ motivated employees fuel us in over 50 offices throughout the U.S., and we’re adding new opportunities every day.

Our Awards

Thanks to the shared commitment with our team, our rewarding environment
is being recognized by these leaders in workplace cultures!

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Ready To Join Us?

We’re always looking for passionate life-long learners to join our growing team. If you think Service Express is the right place for you, apply today! If you know
someone who would be the right fit, share this opportunity.

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