IT Hardware Support Intern

Information Technology

Grand Rapids, MI

  Technology Enthusiasts Wanted! Does this sound like you? Passion for technology Love tinkering, troubleshooting and problem-solving The desire to learn new technology Enjoy collaborating with . . .

Role & Responsibilities
Perks & Benefits
About Team
Why Service Express?
Apply Now

 

Technology Enthusiasts Wanted!

Does this sound like you?

  • Passion for technology
  • Love tinkering, troubleshooting and problem-solving
  • The desire to learn new technology
  • Enjoy collaborating with a team

Service Express is looking for a long-term Technical Support Intern to join our growing internal Technology Department! Ideally, this opportunity would be a long-term, year-round internship with the potential to join the team full-time once you graduate.

We are seeking candidates who want to jump-start their IT career with a great company and be exposed to a variety of technologies. We want to help you grow and develop your technology skills!

What does a Hardware Support Intern do?

In this role, you will be responsible for:

  • Providing support on varied levels to our end users
  • Assist with system updates in addition to helping users identify and diagnose hardware and software problems
  • Assist in the training of end users with hardware and software systems
  • Provide technical support for workstations, software, network, printers, mobile phones, and other related equipment
  • Assist with regional office support
  • Support the team on special technology projects and initiatives

In this role, you will have exposure to:

This internship will allow you to assist with IT support, system administration tasks, including Active Directory and Group Policy updates, printing, and security products such as Crowd Strike anti-malware and Proofpoint web filtering. There will also be exposure to network administration responsibilities, including monitoring network utilization and helping to support overall network performance.

 

Are You a Fit for This Role?

Desired Skills & Experience:

  • General knowledge of computer systems, printers, hardware configurations, operating systems, and systems compatibility 
  • Outstanding problem-solving skills
  • Ability to explain technical concepts to those without a technical background
  • Customer service minded
  • Desire to keep up current technology trends and improvements
  • Great team player with a positive can-do attitude

Service Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas.

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Perks & Benefits

Your well-being is important to us. It’s why we give you a range of benefits from healthcare to 401k and a few extra perks along the way.

Paid Parental Leave

Take the time you need to support your family without worrying about work tasks. We understand you have bigger things going on, and we’re here to support your growing family.

Flexible Work Environment

We want to help you work how you work best. Find your healthy work-life balance here. Our people have the flexibility they need to make it happen.

Health Reimbursement

CrossFit, Yoga, Zumba, or whatever else keeps you moving, we help by covering 50% of your monthly fitness membership cost. This also includes digital fitness subscriptions!

About The Team

Our teams don’t work in silos — we all interact and support one another in a variety of ways.

You can count on those around you for collabo-ration, empowerment and inspiration. Anything is possible with the guidance of servant leaders and hard-working team members. And that’s just the beginning.

Why Service Express?

We’ve been delivering outstanding customer and technical service for server, storage and networking equipment since 1993. 500+ motivated employees fuel us in over 50 offices throughout the U.S., and we’re adding new opportunities every day.

Our Awards

Thanks to the shared commitment with our team, our rewarding environment
is being recognized by these leaders in workplace cultures!

Keep track of similar opportunities!

Ready To Join Us?

We’re always looking for passionate life-long learners to join our growing team. If you think Service Express is the right place for you, apply today! If you know
someone who would be the right fit, share this opportunity.

Apply for this Job


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