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Field Service Engineer

Field Service

Los Angeles, CA

If you're... driven by helping others, energized by solving challenging problems, passionate about working hands-on with computer hardware, and motivated by working in collaborative team atmosphe . . .

Role & Responsibilities
Perks & Benefits
About Team
Why Service Express?
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If you're...

  • driven by helping others,
  • energized by solving challenging problems,
  • passionate about working hands-on with computer hardware,
  • and motivated by working in collaborative team atmospheres

You may be interested in the Field Service Engineer position that we have available! It’s an opportunity to join a team that meets the 24/7 data center needs of local customers with a focus on delivering exceptional service with each interaction.

This position will require driving to different customer sites, typically within a 100-mile range, for assigned service calls. When participating in the on-call rotation, our field service technicians may have to drive to any one of these locations at any time of the day or night. You will use your own vehicle and be reimbursed for travel expenses. Additionally, you will be expected to participate in periodic training and at times travel out of state.

Here’s what this position is all about:

  • Maintain and repair data center hardware equipment (primarily mid to high-end servers and other storage devices) of assigned accounts
  • Understand and deliver on response time, follow up, and resolution commitments to customers and teammates in order to build trust and ensure loyalty
  • Engage Purchasing department for parts inventory, Technical Support partners for escalation process, and local Sales team to help exceed customer expectations
  • Complete ongoing training in order to develop and/or maintain technical acumen

 What will help you be successful in this position:

  • Experience troubleshooting servers and hardware storage
  • On-call availability for 24x7 customer needs as part of a scheduled rotation throughout the service team
  • General field service experience preferred but not required

We offer you:

  • Workplace flexibility that empowers our employees
  • "Hire the Will and Train the Skill" culture with an effective field service training program 
  • Access to best-in-class support teams within our service-oriented company
  • Personal growth & advancement opportunities
  • Paid volunteer hours & birthday off
  • Several health insurance offerings that start on day one
  • 50% health club membership reimbursement
  • Company 401k match
  • Pay range: $35-45/hr based on experience

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

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Perks & Benefits

Your well-being is important to us. It’s why we give you a range of benefits from healthcare to 401k and a few extra perks along the way.

Paid Parental Leave

Take the time you need to support your family without worrying about work tasks. We understand you have bigger things going on, and we’re here to support your growing family.

Flexible Work Environment

We want to help you work how you work best. Find your healthy work-life balance here. Our people have the flexibility they need to make it happen.

Health Reimbursement

CrossFit, Yoga, Zumba, or whatever else keeps you moving, we help by covering 50% of your monthly fitness membership cost. This also includes digital fitness subscriptions!

About The Team

Our teams don’t work in silos — we all interact and support one another in a variety of ways.

You can count on those around you for collabo-ration, empowerment and inspiration. Anything is possible with the guidance of servant leaders and hard-working team members. And that’s just the beginning.

Why Service Express?

We’ve been delivering outstanding customer and technical service for server, storage and networking equipment since 1993. 500+ motivated employees fuel us in over 50 offices throughout the U.S., and we’re adding new opportunities every day.

Our Awards

Thanks to the shared commitment with our team, our rewarding environment
is being recognized by these leaders in workplace cultures!

Keep track of similar opportunities!

Ready To Join Us?

We’re always looking for passionate life-long learners to join our growing team. If you think Service Express is the right place for you, apply today! If you know
someone who would be the right fit, share this opportunity.

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