Corporate social responsibility

Taking care of our people, communities and planet makes us stronger at what we do. Although our work is far from over, we’re dedicated to creating positive impacts and experiences for all.

A message from our CEO

Since our beginning, we’ve set out to solve problems, deliver better experiences and make decisions with people at the centre of it all. We understand that the ambition to strengthen our role in creating a positive impact is bold. With drive, determination and courage comes transformation.

Challenging the standard of what it means to be a data centre solutions provider is woven into the fabric of our company. We look forward to running towards the unknown and seeing what we accomplish together.

Ron Alvesteffer | Service Express
Ron Alvesteffer, President & CEO

Company commitments

Reduce Carbon Icon

Continue to optimise operations to reduce our carbon footprint, pollution
and waste.

Inclusive Environment Icon

Provide an empowering and inclusive atmosphere for all.

Support Communities Icon

Support our local communities
with time, talent and philanthropic efforts.

Social responsibility pillars

We view our responsibilities through the lens of the following pillars. When these areas work together, they create a meaningful impact.

Image of a row within a brightly lit pristine data center

Environment

Address our carbon footprint to reduce impact.

An image of a group of diverse team members learning

Workplace

Celebrate and invest in our people’s well-being.

An image of a group of employees wearing Service Express t-shirts and hairnets packing meals for Kid's Food Basket

Community

Lead the way by giving back to our communities.

Environment

Prioritising our planet

This is a pivotal moment for the future of our world, and we must take action now. By strengthening our role in reducing our carbon footprint, protecting critical resources and developing eco-friendly solutions,
we hope to generate positive change.

Environmental commitments

Over the years, we’ve looked for new ways to address and improve our impact.

Recycling LED Lighting Icon

Provide multi-stream recycling, water bottle refill stations and composting services and install LED lighting in global corporate offices.

Limit Single Use Plastics Icon

Limit single-use plastics.

Printers Icon

Reduce quantity of printers to lower waste.

Eco Cooling Icon

Maintain eco-cooling and a PUE of 1.14 in European data centres.

Electric Car Charging Icon

Offer charging stations to promote electric car usage.

Solar Energy Icon

Utilise solar energy.

Reducing carbon emissions and responsibly disposing of decommissioned equipment

Extending the life of data centre hardware helps companies to reduce their carbon footprint, unnecessary waste, overspending and more. Deciding to delay a hardware refresh avoids the need to manufacture equipment using raw materials, metals, packaging and transportation, in turn decreasing the production of CO2.

If a customer undergoes a hardware refresh based on capacity, compatibility and other requirements, our team ensures that all decommissioned equipment is disposed of following NIST 800-88 standards. The remaining equipment is either refurbished or recycled in a zero-landfill scrap facility.

Image of power 10 system with glowing green lights
An image of the inside of our UK Data Centre
An inside look at our UK data centre halls.

Data centres powered by
100% renewable energy

Using clean energy and sustainable sources, our efficient data centres operate with renewable energy and have a power usage effectiveness rate (PUE) of 1.14.

Our Renewable Energy Guarantees of Origin (REGO)-certified² data centres save around 2640 tonnes of CO2 each year.³

Building a more sustainable future

We’re focused on accelerating and developing transformative change to fulfill our environmental commitments. To show our dedication to protecting critical resources, we’ve pledged to meet net-zero greenhouse gas emissions by 2050 or earlier through the United Nation’s Climate Neutral Now initiative.¹

An image of wind turbines and solar panels with a sunrise on the horizon
Energy for our UK data centres utilises a mix of renewable power sources

Technical certifications

By maintaining multiple ISO accreditation standards, we’re able to offer IT professionals greater industry-specific expertise and improved support.

ISO22301 UKAS Management Systems

ISO 22301:2012

Business Continuity Management

ISO 9001 UKAS Management Systems

ISO 9001:2015

Quality Management

ISO 14001 UKAS Management Systems

ISO 14001:2015

Environmental Management

ISO27001:2013 UKAS Management Systems

ISO 27001:2013

Information Security Management

SOC2 Compliant

SOC2 Compliant

PCI Certified

PCI DSS Level 1 Service Provider

FSQA Registered

FSQS Registered

SAFE Contractor Approved

Safe Contractor Approved

Climate Neutral Now Logo

Climate Neutral Now

Certifications maintained by Service Express Europe Limited

An image of coworkers conversing and smiling at a table

Workplace

Empowering our people

We focus on supporting conversations, creating resources and investing in our people’s physical and psychological well-being. Topics we discuss include gender equity, Pride, working parents, diversity, belonging, neurodiversity, mental health and more.

Diversity, equity and inclusion

We’re committed to supporting a diverse workforce representing all beliefs and backgrounds to cultivate a culture of growth and belonging through our initiatives to educate, celebrate and integrate.

An image of a female employee reading

Educate

Provide resources to encourage our people to consistently build awareness of diverse and unique perspectives outside their own.

A collage of images of smiling team members wearing CSC #Pride t-shirts

Celebrate

Share intentional and effective ways to celebrate all dimensions of diversity and embrace the uniqueness among our people and those we serve.

An image of smiling team members gathered listening to someone speak

Integrate

Collaborate with our employees, suppliers, customers and partners to create an inclusive environment in all aspects of our organisation.

Supporting mental and
physical wellness

We want our people to be the best version of themselves, whether they’re at work or home. That’s why we’re always looking for new ways to support life’s changing milestones.

Healthcare coverage

Parental leave

Fitness reimbursement

Paid volunteer time

PTO & Holidays

Employee resource groups

An image of a group of employees wearing Service Express shirts holding paint rollers and paint cans

Community

Serving our communities

People are only as strong as their communities. By expanding our focus
to the places we live, work and grow, we can make a difference around
the world.

Service Express Cares

Service Express Cares is a grassroots-led committee focused on supporting and promoting the well-being of the company through initiatives, including giving, volunteering, prompting sustainability and physical and mental health. This internal team works to ensure our people have the information and resources they need to give back to their communities.

3,688

Volunteer hours
completed in 2022

61%

Increase from
2021

An image of a group of Service Express volunteers with baskets full of vegetables overlayed with the Service Express Cares logo

Several organisations we support

Beat childhood cancer logo
Habitat for humanity logo
Martin House children's hospice logo
Simon on the streets logo
Kid's food basket logo
Feeding America logo

Spotlight story

Soon after his birth in 2019, Jayne’s grandson, Oscar, was diagnosed with quadriplegic cerebral palsy. This diagnosis rocketed Jayne’s daughter and son-in-law into a new and unexpected world of hospital stays, medication, appointments, adaptations to their home, medical training and so much more.

Bedford and District Cerebral Palsy Society (BDCPS) provided Oscar and his family with immense support. From providing counselling for parents to holding regular activities for children, craft groups and other ways to connect.

In 2021, BDCPS hosted a “Smile for a Mile” fundraiser, asking participants to walk during the Easter holidays and donate to the organisation. Team members came together to raise funds in support of Jayne and her family.

A collage of two images one of a smiling child in a racecar shaped wheel chair and the other of the child surrounded by his parents
Oscar and his parents, Leah and Mark.

¹ Climate Neutral Now pledge confirmed and maintained by Service Express Europe Limited
² Certification maintained by Service Express Europe Limited
³ Based on findings from April 2020 to March 2021