Third-party maintenance (TPM) is an alternative solution to traditional Cisco, Dell EMC, HPE, IBM and other OEM maintenance options. You are able to use TPM for warranty, post-warranty, gap and end of life (EOL) and end of support life (EOSL) for your server, storage, network and software support. Third-party support can help you to significantly reduce maintenance spending, strategically extend hardware lifecycles, maintain productivity and more.
Learn more about third-party maintenance in the data centre.
The OEM business model relies heavily on new product sales and solutions which demand research and development budgets, cutting-edge technology and a large team of developers. OEMs also shoulder much greater overhead and legacy costs.
We operate differently. Our focus is on helping IT professionals to optimise their investment in OEM equipment and solutions as effectively and for as long as possible, according to current and future needs. With decades of experience, a database of equipment insights, stringent inventory processes, advanced automation technologies, a robust supply chain and more, we are better able to control our costs. We pass savings directly to our customers without compromising on service or innovation.
Our engineers are equipped with the knowledge, parts inventory strategy and advanced tools to meet, if not exceed, OEM engineer capabilities.
High service expectations are the norm as our engineers deliver multiplatform support in data centres worldwide. Technical expertise is built through experience in the field and annual training at our Aces Technical Academy. Additional engineer resources include our extensive Support Knowledge Base, regional Learning Labs for specialised hands-on training, data-driven service insights and level three support from our Field Technical Operations team whenever needed.
The advantage of a dedicated primary and secondary engineer for your account brings consistency and a partnership mind-set to meet your service and business needs.