Arista Network Support & Maintenance
Your industry’s demands are constantly evolving, requiring you to make changes quickly. Shifting priorities means you need flexible Arista support that scales with your business without hidden terms or penalties.
Arista Network Support
Work smarter, faster and more effectively with Arista support
Your team is used to doing more with less in the data centre. Instead of experiencing extended wait times, miscommunication and missed SLAs, select an alternative to OEM support with third-party maintenance (TPM) that puts you first.
Maintenance Support Features |
Arista |
Service Express |
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| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-to-leave agreements & locked-in pricing |
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| Software updates & bug fixes* |
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*Bug fixes are available up to three years after the EOL date.
We can help you to navigate the complexities of Arista A-Care – contact us for a personalised recommendation.
Arista support made simple
Access the resources you need all in one place and say goodbye to bottlenecks that slow you down.
25+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
99% onsite response met
All supported Arista products
7000 Series
7100 Series
7280 Series
7300X Series
7500 Series
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“Service Express gets it done! In my experience, they have always met and usually exceeded their SLAs and are always willing to go the extra mile to assist us when we experience an issue.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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Have been very pleased. Always seems to have the part I need…
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This company is always standing by should we run into…
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My company was able to extend the life of older EMC and Dell…
”(read more)
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
”(read more) -
Overall we have had a great experience with Service Express…
”(read more)
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As a hardware maintenance vendor, they are easy to work with…
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Service Express has been great! They even do a great job of…
”(read more) -
Service Express Inc. (SEI) always comes through for me. There are a…
”(read more)
Arista maintenance FAQ
It’s time to understand your options! Our team of technical experts can help you to determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.
If you are still researching, explore our resources for more information on streamlining your data centre support.
Yes. We want to work with you, not against you. Easily make changes to your coverage without penalty, with additional features along the way.
- Coterminous agreements
- Customised billing
- Dedicated account team
- Locked-in pricing
- Gap coverage
- Adjustable terms
- Customised SLAs
There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most network equipment has remained reliable for over seven years.
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
In this article, CFOs will learn how they can work with IT partners to cut costs quickly in uncertain and challenging times. The following information will help to generate action items for cost containment and highlight key cash conservation ideas including communicating priorities, prioritising needs and partnering with a cost-saving support option.
Third-Party Maintenance Checklist: How to Find a Third-Party Provider
How do you find the right third-party support provider for your data centre? Do they prioritise responsiveness and reduced downtime? Can you access support quickly and easily throughout the process? What specific flexible options does the third-party maintenance provider offer? How can they help you to maximise your IT budget? Find it all on our checklist.
