Dell EMC Support & Maintenance
When your Dell EMC hardware is operating at peak performance, data centre maintenance can be an afterthought. When a part fails, an upgrade interferes with configuration or there’s an unidentified issue, your hardware support comes into question. Be proactive now, so you have access to reliable solutions when you need them most.
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“The best vendor, period. The reps to the techs who come on-site (and everyone in between) are top-notch people who know their jobs and get them done. For the rest of my working career, if it’s my decision, Service Express will be my support company.”
Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.”(read more)
Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express”(read more)
Overall we have had a great experience with Service Express…”(read more)
To address inconsistent support, a lack of communication, and increasing service calls for IBM storage maintenance, an international manufacturer turned to Service Express to improve service efficiencies and establish reliable support.
Take a strategic look at your current hardware refresh plan; consider timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refresh decisions through failure rate data. Optimize your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.
Find answers to questions regarding your IT budget What is IT budget planning and why is it important? What are key goals when planning an IT budget? Which areas should be focused on when IT budget planning? What are common IT budget planning challenges? How have IT priorities shifted and why?