Hitachi Storage Equipment | Service Express

Hitachi Storage Support & Maintenance

Hitachi storage equipment is a powerful addition to any data centre. Take a different approach to OEM data centre support with the power and expertise of third-party maintenance (TPM).

Hitachi Storage Support

Count on the Hitachi support you deserve

Access technical expertise, onsite responses, flexible coverage and more with third-party Hitachi storage solutions.

Hitachi

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-to-leave agreements & locked-in pricing

Hitachi support you can rely on

We understand you are busy focusing on your changing IT priorities. That’s why we help you to free up time in your day to cross items off your list.

Engineer Looking at Desktop in Warehouse

30+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

99% onsite response met

All supported Hitachi products

AMS (Adaptable Modular Storage)

HNAS

Lightning

Thunder

Unified Storage

USP-V/USP-VM

VSP Enterprise Disk Array

WMS (Workgroup Modular Storage)

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

As of Feb 4 2023
Gartner Peer Insights Custom First
  • 5 Reviewed May 23, 2022

    Have been very pleased. Always seems to have the part I need…

    (read more)
  • 5 Reviewed May 23, 2022

    This company is always standing by should we run into…

    (read more)
  • 5 Reviewed Jan 13, 2022

    My company was able to extend the life of older EMC and Dell…

    (read more)
  • 5 Reviewed Sep 29, 2022

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.

    (read more)
  • 5 Reviewed Sep 23, 2022

    Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express

    (read more)
  • 5 Reviewed Jan 12, 2022

    Overall we have had a great experience with Service Express…

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Service Express has been great! They even do a great job of…

    (read more)
  • 4 Reviewed Aug 31, 2021

    Service Express Inc. (SEI) always comes through for me. There are a…

    (read more)

Hitachi maintenance FAQ

There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most storage equipment has remained reliable for over five years.

Read more about long-term equipment reliability

Search our EOL & EOSL database for over 20,000 dates.

We have immediate access to the reliable parts you need for your Hitachi storage equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already on our local shelf before you place a service ticket.

Learn more about our Hardware Solutions or contact us for more information!

Coverage that meets your needs

24/7

30-minute engineer callback

Four-hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four-hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customised solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Up Close Hand Holding Pen Near Servers
Videos Mar 27, 2019

Advantages of Using Third-Party Storage Support vs the OEM

As your storage equipment reaches end-of-service-life, you may feel pressured by the original equipment manufacturer to buy new. But what if your hardware is still performing effectively? In this webinar, we’ll take you through the options that exist beyond the warranty and demonstrate how you can maximise your current investment with third-party storage maintenance.

Hand Writing on Paper
Articles & Insights May 18, 2020

Take Charge of Your Hardware Refresh Plan

Take a strategic look at your current hardware refresh plan; consider the timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refreshing decisions through failure rate data. Optimise your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.

Headset with Servers and Safety Badge

See what’s next for your Hitachi support