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Juniper Network Equipment | Service Express

Juniper Network Support & Maintenance

The right solution for your data centre doesn’t have to include refreshing your Juniper hardware once warranty coverage expires. There is an opportunity to support your post-warranty equipment with the help of third-party maintenance (TPM).

EOSL ALERT on December 01, 2022 for the following: JUNIPER SRX3400 SERVICES GATEWAY

EOSL ALERT on December 01, 2022 for the following: JUNIPER SRX3400 AC SERVICES GATEWAY

Juniper Network Support

Meet your needs with flexible Juniper support

Are you ready to take a different approach to traditional OEM maintenance? Access the solutions you need without unnecessary detours, extended waiting times or challenges that bring your day to a halt.

Juniper Service Express
Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-to-leave agreements & locked-in pricing
Software updates & bug fixes*

*We can help you to navigate the complexities of Juniper Care – contact us for a personalised recommendation.

Take control of your Juniper network support

Conserve your resources and IT budget by making the switch to expert, reliable and flexible support that puts you first.

Engineer Wearing Glasses Services Data Centre Equipment

25+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

4,000+ Juniper products on contract

All supported Juniper products

EX Series

MX Series

SRX Series

SSG Series

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed May 23, 2022

    Have been very pleased. Always seems to have the part I need…

    (read more)
  • 5 Reviewed May 23, 2022

    This company is always standing by should we run into…

    (read more)
  • 5 Reviewed Jan 13, 2022

    My company was able to extend the life of older EMC and Dell…

    (read more)
  • 5 Reviewed Aug 27, 2021

    Service Express (or SEI) has been a valued partner and vendor…

    (read more)
  • 4 Reviewed Aug 27, 2021

    Great experience so far. Very affordable and as good as…

    (read more)
  • 4 Reviewed Aug 31, 2021

    Service Express Inc. (SEI) always comes through for me. There are a…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Overall we have had a great experience with Service Express…

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Service Express has been great! They even do a great job of…

    (read more)

Juniper maintenance FAQ

It’s time to understand your options! Our team of technical experts can help you to determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.

If you are still researching, explore our resources for more information on streamlining your data centre support.

View all resources

Yes. We want to work with you, not against you. Easily make changes to your coverage without penalty, with additional features along the way.

  • Coterminous agreements
  • Customised billing
  • Dedicated account team
  • Locked-in pricing
  • Gap coverage
  • Adjustable terms
  • Customised SLAs

We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates, helping you to extend the life of your investment.


View our EOL & EOSL Tip Sheet

Coverage that meets your needs

24/7

30-minute engineer callback

Four-hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four-hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customised solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Close Up of Stethoscope on Papers
Case Studies Aug 5, 2021

National Healthcare Provider Eliminates Service Gaps at Over 60 Data Centre Locations with Service Express Partnership

IT professionals deserve a level of service based on a foundation of trust, reliability, technical expertise and partnership. Yet IT teams continue to settle for data centre support that does not meet their needs or expectations. After years of poor communication, missed SLAs and delayed repairs, IT leaders at a national healthcare provider decided it […]

Two Professionals Walking with Laptop in Data Centre
Articles & Insights Jan 30, 2017

Third-Party Maintenance (TPM) vs OEM Support

OEM support vs. third-party support – be prepared with what to know for each: how costs differ and why, coverage and service offers of each, flexibility and support options for both, is there possibility of customisation? Which fits your needs better? Which option should you choose?

Headset with Servers and Safety Badge

Unleash the power of Juniper support