Juniper Network Support & Maintenance
The right solution for your data centre doesn’t have to include refreshing your Juniper hardware once warranty coverage expires. There is an opportunity to support your post-warranty equipment with the help of third-party maintenance (TPM).
Juniper Network Support
Meet your needs with flexible Juniper support
Are you ready to take a different approach to traditional OEM maintenance? Access the solutions you need without unnecessary detours, extended waiting times or challenges that bring your day to a halt.
| Juniper | Service Express | |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-to-leave agreements & locked-in pricing |
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| Software updates & bug fixes* |
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*We can help you to navigate the complexities of Juniper Care – contact us for a personalised recommendation.
Take control of your Juniper network support
Conserve your resources and IT budget by making the switch to expert, reliable and flexible support that puts you first.
25+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
4,000+ Juniper products on contract
All supported Juniper products
EX Series
MX Series
SRX Series
SSG Series
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“Service Express provides a valuable service of providing parts when something fails, in a timely manner, while also being able to help install the parts and provide other types of expertise. Everything they do is very prompt and professional while also being cost-effective. If other companies I dealt with were as solid as Service Express, I would have a carefree life.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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Have been very pleased. Always seems to have the part I need…
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This company is always standing by should we run into…
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My company was able to extend the life of older EMC and Dell…
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Service Express (or SEI) has been a valued partner and vendor…
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Great experience so far. Very affordable and as good as…
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Service Express Inc. (SEI) always comes through for me. There are a…
”(read more)
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Overall we have had a great experience with Service Express…
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As a hardware maintenance vendor, they are easy to work with…
”(read more) -
Service Express has been great! They even do a great job of…
”(read more)
Juniper maintenance FAQ
It’s time to understand your options! Our team of technical experts can help you to determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.
If you are still researching, explore our resources for more information on streamlining your data centre support.
Yes. We want to work with you, not against you. Easily make changes to your coverage without penalty, with additional features along the way.
- Coterminous agreements
- Customised billing
- Dedicated account team
- Locked-in pricing
- Gap coverage
- Adjustable terms
- Customised SLAs
We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates, helping you to extend the life of your investment.
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
How to Leverage Data Center Infrastructure: Embracing the New Data Center
Service Express, a leading third-party data center maintenance provider, has been named one of Milwaukee’s Best and Brightest Companies to Work For® in 2021 for the fifth consecutive year. Recipients of this award are companies that have thoughtful and inclusive human resource practices.
National Healthcare Provider Eliminates Service Gaps at Over 60 Data Center Locations with Service Express Partnership
IT professionals deserve a level of service based on a foundation of trust, reliability, technical expertise and partnership. Yet IT teams continue to settle for data center support that does not meet their needs or expectations. After years of poor communication, missed SLAs and delayed repairs, IT leaders at a national healthcare provider decided it […]
Third-Party Maintenance (TPM) vs OEM Support
OEM support vs. third-party support – be prepared with what to know for each: how costs differ and why, coverage and service offers of each, flexibility and support options for both, is there possibility of customization?Which fits your needs better? Which option should you choose?
