Teradata Storage Support & Maintenance
Unleash the power of Teradata storage support that makes it easier to focus on more critical IT initiatives. Scale your data centre operations without chasing down engineers or feeling frustrated with endless miscommunication. Customer-focused third-party maintenance (TPM) can help you to achieve more without the added stress.
Teradata Storage Support
Remove friction with streamlined Teradata support
Conserving your IT budget and crossing items off your growing list is essential, but so is having reliable solutions when you need them the most.
Teradata |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-to-leave agreements & locked-in pricing |
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Teradata support that scales with you
Make the switch to proactive data centre support that helps you to automate, streamline and access the resources you need all in one place.
25+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
99% onsite response met
All supported Teradata products
Active Enterprise Data Warehouse
Appliances for SAS HPA
Data Warehouse Appliance
Extreme Data Appliance
Extreme Performance Appliance
Integrated Big Data Platforms
IntelliBase
IntelliFlex
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“The Service Express team of sales engineers seems highly conscientious, very focused on delivering exactly what our business needs.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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Have been very pleased. Always seems to have the part I need…
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This company is always standing by should we run into…
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My company was able to extend the life of older EMC and Dell…
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
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Overall we have had a great experience with Service Express…
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As a hardware maintenance vendor, they are easy to work with…
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Service Express has been great! They even do a great job of…
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Service Express Inc. (SEI) always comes through for me. There are a…
”(read more)
Teradata maintenance FAQ
Third-party maintenance (TPM) is an alternative to traditional OEM maintenance for warranty and post-warranty server, storage, network and software support. Third-party support can help you to reduce maintenance spending, gain control of hardware lifecycles, maintain productivity and more.
Read more about third-party maintenance in the data centre
We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates, helping you to extend the life of your investment.
On-Demand Webinar | Take Control of Your Storage Hardware Refresh Cycle
We enjoy helping IT departments to strategise, plan and weigh up their hardware refresh options. Before spending tens of thousands on new equipment, we can help you to determine what solution fits your company’s needs.
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
Third-Party Maintenance Case Study | Retailer Saves Over £229K
A retailer started looking for a third-party maintenance provider with expertise in lowering costs and developing long-term partnerships. The company turned to Service Express for data centre solutions and ended up saving over £212K in OpEx costs!
What is End of Life (EOL) vs. End of Service/Support (EOSL)?
Know what your options are when your data centre server, storage or network hardware approaches End of Life (EOL) or End of Service Life (EOSL)/End of Support (EOS).
