Service Express is a Gartner Peer Insights Customer First Vendor for Data Centre and Network Third-Party Hardware Maintenance
The Gartner Peer Insights Customer First Signals Technology Providers Who Have Pledged at an Organisation level to Provide the Opportunity to Leave a Review to All Applicable Customers
GRAND RAPIDS, Mich., 22 April 2021 – Service Express, a leading provider of data centre and third-party hardware maintenance solutions, is excited to share that they have joined the Gartner Peer Insights Customer First programme in the data centre maintenance market. Gartner defines data centre and third-party hardware maintenance as contracts for data centre and network equipment that may cover hardware replacement, on-site field engineering, technical support and proactive monitoring.
The Gartner Peer Insights Customer First programme is designed to build trust and credibility, by signaling that a technology provider solicits reviews from all customers and recognises the benefits of honest, unbiased feedback. Joining this programme means that Service Express is transparent and uses customer insights to drive product development, service and support.
“We believe that being a Customer First participant reinforces the commitment we make to our customers and opens up conversations for areas of improvement,” said Ron Alvesteffer President and CEO of Service Express. “Our 10-minute average engineer callback time, 99% onsite response and 97% first-trip repair success rate sets us apart from other maintenance providers. We are grateful for our customers’ willingness to share their thoughts with us. Their feedback helps us to focus our efforts as we continually strive to improve our standards of service.”
Service Express stands by its technical expertise, award-winning service and the experience provided to its customers. The company has maintained an average Net Promoter Score (NPS) of 90 in 2020 — further supporting Service Express’ dedication to customer satisfaction and user-friendly support.
About the Gartner Peer Insights Customer First programme
The Gartner Peer Insights Customer First programme constitutes an organisation’s commitment to solicit reviews from its customers using programmatic sourcing strategies and best practices. They neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
About Service Express
As a leading data centre solutions provider, Service Express specialises in onsite data centre support for server, storage and network equipment to help IT teams to control costs and optimise infrastructure strategy. Customers can manage, monitor and automate support with ExpressConnect®. Founded in 1993, Service Express maintains multivendor data centre equipment for healthcare, manufacturing, education, finance, government, technology and other Fortune 500 companies worlreide.
In addition to post-warranty maintenance, Service Express offers hardware system and sales solutions, OS support, IT asset disposition and data centre relocations. For more information, visit serviceexpress.com.