Category: Uncategorized

Close Up of Stethoscope on Papers
Case Studies

National Healthcare Provider Eliminates Service Gaps at Over 60 Data Centre Locations with Service Express Partnership

IT professionals deserve a level of service based on a foundation of trust, reliability, technical expertise and partnership. Yet IT teams continue to settle for data centre support that does not meet their needs or expectations. After years of poor communication, missed SLAs and delayed repairs, IT leaders at a national healthcare provider decided it […]

Muddy River Floods Buildings & Trees
Case Studies

Rebuilding the Data Centre: Disaster Recovery After Historic Flood

When Service Express received the call from a Midwest America's hospital's data centre which had been flooded, the hardware and service teams immediately created an emergency response plan and raced to help. A group of ten technical engineers was quickly assembled and worked around the clock to prepare over 25 servers within three days.

Red, White, Black, Blue Cars Driving in Opposite Directions on Motorway
Case Studies

International Delivery Company Saves £4 Million in IT OpEx Costs

The distribution company dealt with repeated service gaps, support issues and a lack of confidence in their current third-party maintenance (TPM) provider’s expertise. A new solution would include responsive communication, reliable service and consistent responses. The IT team connected with Service Express to support over 400 systems, including Brocade, EMC, HPE and IBM, in 28 locations.

Two Professionals Speaking to Each Other
Articles & Insights

Third-Party Maintenance Checklist: How to Find a Third-Party Provider

How do you find the right third-party support provider for your data centre? Do they prioritise responsiveness and reduced downtime? Can you access support quickly and easily throughout the process? What specific flexible options does the third-party maintenance provider offer? How can they help you to maximise your IT budget? Find it all on our checklist.

Data Centre & Infrastructure Report on Tablet | Service Express
Reports

Data Centre & Infrastructure Report 2021 | Service Express

See how IT teams are responding to changes and challenges in our 2021 Data Centre & Infrastructure Report. We present survey data from over 500 IT participants in our third annual report to explore: Shared IT priorities and challenges Workload deployment methods The why behind off-prem deployment Top infrastructure decision drivers How IT is saving

Close-Up Engineer Inserting Part into Server
Videos

What is Third-Party Maintenance (TPM)?

EPISODE TWO Our In a Flash video series aims to educate IT professionals on popular topics and solutions for data centres in a concise and straightforward way.   In this episode, Service Express IT aficionado, Chad, covers the basics of third-party maintenance and how it fits into your overall data centre maintenance strategy. How is third-party data centre maintenance different from OEM support? What […]

Close-Up Server Trays
Videos

What are End of Life (EOL) & End of Service Life (EOSL)?

Service Express resident IT expert, Chad, covers what EOL & EOSL really mean for your data centre and which options are available before committing to a contract. Do you buy new tech and have a hardware refresh, or can you partner with a third-party data centre maintenance provider and continue to use the equipment you have?