Find input from over 700 IT professionals along with exclusive insights from our CTO and CIO on everything from workload deployments, infrastructure consolidation, cost-saving measures and more.
IT professionals deserve a level of service based on a foundation of trust, reliability, technical expertise and partnership. Yet IT teams continue to settle for data centre support that does not meet their needs or expectations. After years of poor communication, missed SLAs and delayed repairs, IT leaders at a national healthcare provider decided it […]
When Service Express received the call from a Midwest America's hospital's data centre which had been flooded, the hardware and service teams immediately created an emergency response plan and raced to help. A group of ten technical engineers was quickly assembled and worked around the clock to prepare over 25 servers within three days.
The distribution company dealt with repeated service gaps, support issues and a lack of confidence in their current third-party maintenance (TPM) provider’s expertise. A new solution would include responsive communication, reliable service and consistent responses. The IT team connected with Service Express to support over 400 systems, including Brocade, EMC, HPE and IBM, in 28 locations.
To address inconsistent support, a lack of communication and increasing service calls for IBM storage maintenance, an international manufacturer turned to Service Express to improve service efficiencies and establish reliable support.
A retailer started looking for a third-party maintenance provider with expertise in lowering costs and developing long-term partnerships. The company turned to Service Express for data centre solutions and ended up saving over £212K in OpEx costs!
In this episode, you will walk away with an understanding of what’s important when looking for a hardware service provider to ensure that you’re making the right choice for your data centre operations.
How do you find the right third-party support provider for your data centre? Do they prioritise responsiveness and reduced downtime? Can you access support quickly and easily throughout the process? What specific flexible options does the third-party maintenance provider offer? How can they help you to maximise your IT budget? Find it all on our checklist.
Service Express, a leading third-party data centre maintenance provider, has been named one of Milwaukee’s Best and Brightest Companies to Work For® in 2021 for the fifth consecutive year. Recipients of this award are companies that have thoughtful and inclusive human resources practices.
See how IT teams are responding to changes and challenges in our 2021 Data Centre & Infrastructure Report. We present survey data from over 500 IT participants in our third annual report to explore: Shared IT priorities and challenges Workload deployment methods The why behind off-prem deployment Top infrastructure decision drivers How IT is saving
EPISODE TWO Our In a Flash video series aims to educate IT professionals on popular topics and solutions for data centres in a concise and straightforward way. In this episode, Service Express IT aficionado, Chad, covers the basics of third-party maintenance and how it fits into your overall data centre maintenance strategy. How is third-party data centre maintenance different from OEM support? What […]
Service Express resident IT expert, Chad, covers what EOL & EOSL really mean for your data centre and which options are available before committing to a contract. Do you buy new tech and have a hardware refresh, or can you partner with a third-party data centre maintenance provider and continue to use the equipment you have?