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HPE Server Maintenance & Support

Experience a Different Approach to Third-Party Maintenance

HPE servers have a reputation for being reliable, stable and efficient. But when you have a problem, you need expert support that is responsive and effective.

When productivity is impacted, you know that every minute counts. Take control of your coverage with our world-class third-party HPE support.

Put up to 70% of Your IT Spend Back Into Your Budget

Extend the Life of Your HPE Server Equipment

Flexible Coverage Options to Fit Your Specific Needs

Supported HPE Server Maintenance Products

Solutions for HPE post-warranty support, End-of-Life (EOL) and End-of-Service-Life (EOSL) equipment, gap coverage and HPE server warranty uplift.

HPE Integrity Systems
  • BL-Series
    • Integrity BL860
    • Integrity BL870
    • Integrity BL890
  • RX-Series
    • Integrity RX2620
    • Integrity RX2660
    • Integrity RX3600
    • Integrity RX6600
HPE Superdome
  • Superdome
  • Superdome 2
HPE ProLiant Servers
  • BL-Series Gen1 – Gen10
    • ProLiant BL20P
    • ProLiant BL25P
    • ProLiant BL460C
    • ProLiant BLC3000 / BLC7000
  • DL-Series Gen1 – Gen10
    • ProLiant DL320E
    • ProLiant DL320
    • ProLiant DL360
    • ProLiant DL380
    • ProLiant DL580
  • ML-Series Gen1 – Gen10
    • ML110
    • ML150
    • ML310 / ML3300 / ML350
    • ML530 / ML570
HPE BladeSystem
  • BladeSystem BC2000
  • BladeSystem BC2500
HPE 9000 Servers
  • J-Series
    • HP9000 J6000
    • HP9000 J6700
  • K-Series
    • HP9000 K750
    • HP9000 K580
  • RP-Series
    • HP9000 RP3440
    • HP9000 RP4440
    • HP9000 RP5450
    • HP9000 RP7400
HPE 3000
  • KS-Series
    • HP3000 969KS
    • HP3000 979KS
  • LX-Series
    • HP3000 927LX
DEC AlphaServer
  • Alpha DS10 / DS15
  • Alpha DS20 / DS25
  • Alpha ES40 / ES45
  • Alpha GS60 / GS80
  • Alpha SC45
DEC VAX
  • VAX 3100
  • VAX 4000
  • VAX 4100 / 4200 / 4300
  • VAX 6200
  • VAX II
*We continuously add to our supported products—if you do not see your equipment listed, please contact us.

Looking for EOL & EOSL dates for your server equipment?

What You Can Expect With Service Express

24/7 x 365 Support

You can reach our in-house customer support team immediately – call or use ExpressConnect® anytime. When equipment goes down, you aren’t stuck at Level One.

30-Minute Engineer Callback

After placing your service ticket, you can discuss next steps with your primary engineer within 30 minutes or less.

Dedicated Engineers

Your on-site maintenance support is provided by your primary and secondary engineers. Consistent, multi-vendor expertise every time you need it.

97% First-Trip Success Rate

When a system goes down, you can rely on a quick, effective response to restore your operations and get your day back on track.

Predictive Sparing

Say “goodbye” to parts delays! Using the power of OnDeck® analytics, your parts are stocked locally before a failure occurs.

User-Friendly Support

Find simplicity in one agreement and put an end to managing multiple HPE Care Packs. We’re here to make data center support easy for you!

What Our Customers Are Saying

“Outstanding field service, personnel are very prompt in returning calls to notify us of situations.”

N.A., Senior Technology Support
Educational Services

Choose the Coverage that Fits Your Needs

24×7

30-minute engineer callback

Four hour on-site response

24/7/365

Same Business Day

30-minute engineer callback

Four hour on-site response

M-F, 8am-5pm

Next Business Day

30-minute engineer callback

Next business day on-site response

M-F, 8am-5pm

Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

View all of our data center supported products

Discover how Service Express can help improve service and lower costs for HPE server maintenance

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