Service Express is not experiencing, nor do we anticipate, supply chain disruptions that would impact your service. Our supply chain is diversified and does not rely on any vendors in the Asia-Pacific region. Your local primary and secondary engineers are in place and able to respond quickly. View updates

EMC Storage Maintenance & Support

Cost-Effective EMC Storage Support

Before the final decision to make EMC’s SAN, NAS and/or Flash a part of your data storage infrastructure, time and planning was spent comparing features, outcomes and cost.

Yet when it comes to Dell EMC support, many IT decisions default to two OEM options: follow a 3-to-5 year refresh cycle or incur high post-warranty maintenance costs.

You have another option with third-party IT support. Talk to us to learn more about the many benefits we offer through Dell EMC third-party maintenance—including savings, ease of service and more.

Get more, spend less

Save 30-70% on your Dell EMC storage support.

Find More Flexibility for Your Dell EMC Storage Support

User-friendly coverage that can improve your service experience and maximize your EMC investment with a longer working lifecycle.



Get more control of your storage refresh cycle with support that extends the life of your equipment past the Dell EMC warranty.


Reduce your support costs by 30-70% with service that offers more customized options for you.

Supported Dell EMC Storage Products

EMC Avamar

  • Avamar G2
  • Avamar G3
  • Avamar G4
  • Avamar G4S

VCE Vblock

  • Vblock 200
  • Vblock 300

EMC Unity

  • Unity 300
  • Unity 600

EMC Clariion

  • CX Series
    • CX300
    • CX3-10 / CX3-20 / CX3-40
    • CX400
    • CX4-120 / CX4-240 / CX4-480
    • CX500
    • CX700



  • X1
  • X2

EMC Celerra

  • NS Series
    • NS120
    • NS20
    • NS40
    • NS480
    • NS80
    • NS960
  • NX Series
    • NX4
    • NX4-CS

EMC Isilon

  • IQ Series
    • Isilon IQ108NL
    • Isilon IQ12000X
  • NL Series
    • Isilon NL400
    • Isilon NL410
  • S Series
    • Isilon S200
  • X Series
    • Isilon X400
    • Isilon X410

EMC Symmetrix / VMAX

  • Symmetrix 3.0
  • Symmetrix 4.0/4.8
  • Symmetrix 5.0/5.5
  • DMX, DMX2, DMX3, DMX4
  • VMAX 10K, 20K, 40K

EMC VNX Support

  • VNXe3100 / VNXe3150 / VNXe3300
  • VNX5100 / VNX5200 / VNX5300
  • VNX5400 / VNX5500 / VNX5600
  • VNX7500 / VNX7600
  • VNX8000

EMC Data Domain

  • Entry Level
    • DD100, DD500, DD600, DD800
  • Mid Range
    • DD900, DD2000, DD3000
  • High End
    • DD3000, DD4000, DD6000, DD9000

*We continuously add to our supported products—if you do not see your equipment listed, please contact us.

Meeting Your Coverage Needs

Choose the Service Level Agreement that is the best fit for your Dell EMC data center support.


30-minute engineer callback

Four hour on-site response


Same Business Day

30-minute engineer callback

Four hour on-site response

M-F, 8am-5pm

Next Business Day

30-minute engineer callback

Next business day on-site response

M-F, 8am-5pm


Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

View all of our data center supported products

Share via
Copy link