Service Express is not experiencing, nor do we anticipate, supply chain disruptions that would impact your service. Our supply chain is diversified and does not rely on any vendors in the Asia-Pacific region. Your local primary and secondary engineers are in place and able to respond quickly. View updates

IBM Storage Maintenance & Support

Choose a Better IBM Storage Support Solution

IBM enterprise storage can satisfy your data center’s need for efficiency, security and agile integration. If your storage performance is meeting demands, you can keep your IBM equipment in operation long after the initial warranty expires.

Consider all your IBM support options. We can help you discover a hybrid storage solution with expert technical support, flexible coverage, and cost-effective options for your IBM storage needs. Learn more about the improved value and level of service you can expect from Service Express.


More value

Keep your equipment operating longer and save 30-70% with IBM hybrid storage solutions from Service Express.

A Better Service Experience

IBM Storage Support

Customer-focused benefits with IBM third-party maintenance. Saving money is important, but it is only part of the Service Express hybrid solution. Our customers stay with our trusted service for its reliability, scope and results.

Lower costs

Spend 30-70% less than IBM support costs alone. And increase your ROI when you extend the life of your IBM enterprise storage equipment.


Without phone trees or an overseas dispatch, your service call is quick and easy to place. Connect with your local engineer in 30 minutes or less.

More options

Direct your support dollars to cover exactly what you need. As your IBM storage infrastructure changes, so can your coverage – it’s flexible and penalty-free.

Supported IBM Storage Products

IBM ESS Series

  • IBM 2105 (Shark)

IBM DS Series

  • IBM DS3512 / DS3524
  • IBM DS4700
  • IBM DS5100
  • IBM DS8000 / DS8100 / DS8300
  • IBM EXP100 / EXP420 / EXP520 / EXP810

IBM N Series

  • IBM N3300 / N3400
  • IBM N3700 / N3600
  • IBM N5200 / N5300
  • IBM N5600 / N6210

IBM PureData System for Analytics

  • N1001 series
  • N2001 series
  • N2002 series

IBM Storwize

  • Storwize V3700
  • Storwize V5000
  • Storwize V7000

IBM SVC Series

  • IBM 2145-8G4
  • IBM 2145-CF8
  • IBM 2145-CG8
  • IBM 2145-DH8

IBM TS Series

  • IBM TS3100
  • IBM TS3310
  • IBM TS7520
  • IBM TS7740

IBM XIV Series

  • XIVG2
  • XIVG3

*We continuously add to our supported products—if you do not see your equipment listed, please contact us.

Meeting Your Coverage Needs

Choose the Service Level Agreement that is the best fit for your IBM data center support.


30-minute engineer callback

Four hour on-site response


Same Business Day

30-minute engineer callback

Four hour on-site response

M-F, 8am-5pm

Next Business Day

30-minute engineer callback

Next business day on-site response

M-F, 8am-5pm


Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

View all of our data center supported products

Learn how Service Express can help with your IBM storage support

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