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Case Studies

Global leader in fintech and financial operations takes advantage of a Secure Hybrid Cloud solution

Taking IT to the next level for financial services 

Fintech provider supports clients around the globe with financial and payment solutions as well as connectivity that enables technology providers to reach consumers and new markets quickly. The provider requires a secure solution to help them scale and grow their portfolio. 

Service Express has been helping a fintech specialist deliver its Agiliti platform since 2015, supporting their end users’ environment within the SOC2 and PCI-certified Secure Hybrid Cloud. Among the clients they support are: 

  • Banks 
  • Credit unions 
  • Securities broker dealers 
  • Financial institutions 
  • Leasing companies 


London, UK

Service: Secure Hybrid Cloud

“The mobilisation of the Service Express team with our own virtual team was consistent, quick, and everything we would have wanted it to have been.” 
– Fintech IT specialist

A fintech company needs a hybrid cloud solution that is secure, allowing for data protection and application availability 

In the marketplace, there are limited options to take IT infrastructure into the cloud if you deal with banking and wealth management transactions. 

In the UK, many data centres are classified as Tier 2 and 3, but these are inadequate for financial requirements. Service Express offers a Secure Hybrid Cloud solution hosted in our Tier IV Design data centre to fulfil vital requirements for data protection and application availability. 

Service Express’s Secure Hybrid Cloud allowed Fintech customer to expand financial and payment solutions to their end users  

Several key differentials provided Service Express with advantages that attracted the customer: 

  • Backing from regulatory bodies – the Financial Conduct Authority (FCA) and European Banking Authority (EBA) 
  • A strong skill set in IBM i specialisation 
  • Reduced supply chain risk as we fully own our data centre 
  • Approval from the company’s Risk and Compliance team  
  • PCI-DSS Level 1 certification, the highest level of security for businesses that store, transmit, or process credit card data 
  • All data centre staff are employed by Service Express 

We have been highly acclaimed by this client for our quick responses and strong levels of support, which remained high even during the COVID-19 pandemic, thanks to our collaborative approaches. 

It is clear Secure Hybrid Cloud delivers many advantages for those in the finance industry, including the Fintech specialist customer, who will be utilising Service Express’s IBM i and domain expertise to expand service offerings to their end users. 

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