{"id":75187,"date":"2023-04-24T10:42:18","date_gmt":"2023-04-24T14:42:18","guid":{"rendered":"https:\/\/serviceexpress.com\/uk\/data-center-maintenance\/cisco\/alternative-to-cisco-support\/"},"modified":"2024-07-23T15:33:30","modified_gmt":"2024-07-23T14:33:30","slug":"alternative-to-cisco-support","status":"publish","type":"page","link":"https:\/\/serviceexpress.com\/uk\/data-center-maintenance\/cisco\/alternative-to-cisco-support\/","title":{"rendered":"Alternative to Cisco Support"},"content":{"rendered":"<div class=\"hero-block has-fg-image is-style-hero-secondary wp-block-serviceexpress-hero\">\n\t<div class=\"container hero-block__container\">\n\t\t\t\t\t<div class=\"hero-block__image-wrap\">\n\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"410\" src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/04\/women-handshake-data-center.png\" class=\"hero-block__image\" alt=\"An Image of a female profession shaking the hand of someone out of focus within a data center\" loading=\"false\" srcset=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/04\/women-handshake-data-center.png 640w, https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/04\/women-handshake-data-center-400x256.png 400w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t<\/div>\n\t\t\t\t<div class=\"hero-block__content\">\n\t\t\t\t\t\t\t<h1 class=\"hero-block__title \">\n\t\t\t\t\tAlternative to Cisco Support\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t<p class=\"hero-block__sub-title\">\n\t\t\t\t\t<strong>Maximise the value of your Cisco equipment.<\/strong> Explore your post-warranty maintenance options for solutions that best fit your needs. \t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div style=\"margin-top:var(--wp--preset--spacing--40);\" class=\"secondary-navigation alignfull js-secondary-nav wp-block-serviceexpress-secondary-navigation\">\n\t<nav class=\"secondary-navigation__inner js-secondary-nav-menu-container\">\n\t\t<button class=\"secondary-navigation__mobile-toggle js-secondary-navigation-mobile-toggle\" aria-controls=\"js-secondary-navigation-menu\" aria-hidden=\"true\" aria-expanded=\"false\">\n\t\t\t<span class=\"screen-reader-text\">Expand<\/span>\n\t\t\t<svg class=\"icon icon-arrow-down\" width=\"10\" height=\"7\" viewBox=\"0 0 10 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.246 1.105a.425.425 0 0 0-.296.13L5 5.185l-3.951-3.95a.425.425 0 1 0-.602.601L4.7 6.087a.425.425 0 0 0 .6 0l4.252-4.25a.425.425 0 0 0-.305-.732Z\" fill=\"#00ACD7\" \/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.238.786a.744.744 0 0 1 .536 1.277l-4.249 4.25a.744.744 0 0 1-1.052 0l-4.25-4.25A.744.744 0 1 1 1.275 1.01L5 4.735 8.722 1.01a.744.744 0 0 1 .516-.225Zm-.288.449L5 5.185l-3.951-3.95a.425.425 0 1 0-.602.601L4.7 6.087a.425.425 0 0 0 .6 0l4.252-4.25a.425.425 0 1 0-.601-.602Z\" fill=\"#00ACD7\" \/><\/svg>\n\t\t<\/button>\n\t\t<ul id=\"js-secondary-navigation-menu\" class=\"secondary-navigation__menu js-secondary-nav-menu\">\n\t\t\t\t\t\t\t<li class=\"secondary-navigation__menu-item js-secondary-nav-menu-item\">\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"secondary-navigation__menu-item-link is-uppercase\"\n\t\t\t\t\t\thref=\"#h-cisco-post-warranty-support-faq\"\n\t\t\t\t\t>\n\t\t\t\t\t\tFAQ\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"secondary-navigation__menu-item js-secondary-nav-menu-item\">\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"secondary-navigation__menu-item-link is-uppercase\"\n\t\t\t\t\t\thref=\"#h-meet-three-of-our-cisco-experts\"\n\t\t\t\t\t>\n\t\t\t\t\t\tOUR EXPERTS\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"secondary-navigation__menu-item js-secondary-nav-menu-item\">\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"secondary-navigation__menu-item-link is-uppercase\"\n\t\t\t\t\t\thref=\"#h-supported-cisco-products\"\n\t\t\t\t\t>\n\t\t\t\t\t\tSUPPORTED CISCO PRODUCTS\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"secondary-navigation__menu-item js-secondary-nav-menu-item\">\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"secondary-navigation__menu-item-link is-uppercase\"\n\t\t\t\t\t\thref=\"#h-post-warranty-resources-for-you\"\n\t\t\t\t\t>\n\t\t\t\t\t\tPOST-WARRANTY RESOURCES\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t<li class=\"secondary-navigation__more js-secondary-navigation-more\">\n\t\t\t\t<button class=\"secondary-navigation__more-toggle js-secondary-navigation-more-menu-toggle\" aria-controls=\"js-secondary-navigation-more-menu\" aria-expanded=\"false\">\n\t\t\t\t\tMore\t\t\t\t\t<svg class=\"icon icon-arrow-down\" width=\"10\" height=\"7\" viewBox=\"0 0 10 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.246 1.105a.425.425 0 0 0-.296.13L5 5.185l-3.951-3.95a.425.425 0 1 0-.602.601L4.7 6.087a.425.425 0 0 0 .6 0l4.252-4.25a.425.425 0 0 0-.305-.732Z\" fill=\"#00ACD7\" \/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.238.786a.744.744 0 0 1 .536 1.277l-4.249 4.25a.744.744 0 0 1-1.052 0l-4.25-4.25A.744.744 0 1 1 1.275 1.01L5 4.735 8.722 1.01a.744.744 0 0 1 .516-.225Zm-.288.449L5 5.185l-3.951-3.95a.425.425 0 1 0-.602.601L4.7 6.087a.425.425 0 0 0 .6 0l4.252-4.25a.425.425 0 1 0-.601-.602Z\" fill=\"#00ACD7\" \/><\/svg>\n\t\t\t\t<\/button>\n\t\t\t\t<ul class=\"secondary-navigation__more-menu js-secondary-navigation-more-menu\" id=\"js-secondary-navigation-more-menu\" aria-hidden=\"true\"><\/ul>\n\t\t\t<\/li>\n\t\t<\/ul>\n\t<\/nav>\n<\/div>\n\n\n<div>\n<div class=\"services-list js-services-list wp-block-serviceexpress-services-list\">\n\t<div class=\"services-list__container container js-services-list-container\">\n\t\t<div class=\"services-list__inner\">\n\t\t\t<div class=\"services-list__title-controls\">\n\t\t\t\t\t\t\t\t<h2 class=\"services-list__title \">\n\t\t\t\t\tUnderstanding post-warranty<br>support shouldn\u2019t be complicated\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t<p class=\"services-list__paragraph\">When the warranty coverage ends for your server, storage or network hardware, do you know what your post-warranty options are?<\/p>\n\t\t\t\t\t\t\t\t<div class=\"services-list__controls js-services-list-controls\">\n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"services-list__tabs\">\n\t\t\t\t\n<div class=\"service-tab wp-block-serviceexpress-service-tab\">\n\t<div class=\"service-tab__content\">\n\t\t<div class=\"service-tab__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"755\" height=\"476\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/04\/man-laptop-data-center-working.png\" class=\"attachment-large size-large lazyload\" alt=\"An image of a male on a laptop within a data center\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 755px; --smush-placeholder-aspect-ratio: 755\/476;\" \/>\t\t<\/div>\n\t\t<div class=\"service-tab__text\">\n\t\t\t\t\t\t<h3 class=\"service-tab__heading  js-services-list-tab-title\">\n\t\t\t\tOEM post-warranty maintenance\t\t\t<\/h3>\n\t\t\t\t\t\t<p class=\"service-tab__description\">\n\t\t\t\tIf you continue with OEM support, you&#8217;ll often find this option includes: <br>\u2022 Costly service coverage<br>\u2022 Contract restrictions and penalties<br>\u2022 Support limitations over time<br>\u2022 Pressure to refresh equipment\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"service-tab__cta wp-block-button is-style-secondary-arrow\">\n\t\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/data-center-maintenance\/cisco\/#chart\">Learn More<\/a>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"service-tab wp-block-serviceexpress-service-tab\">\n\t<div class=\"service-tab__content\">\n\t\t<div class=\"service-tab__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"755\" height=\"476\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/04\/man-women-handshake-business.png\" class=\"attachment-large size-large lazyload\" alt=\"An image of a man and woman shaking hands\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 755px; --smush-placeholder-aspect-ratio: 755\/476;\" \/>\t\t<\/div>\n\t\t<div class=\"service-tab__text\">\n\t\t\t\t\t\t<h3 class=\"service-tab__heading  js-services-list-tab-title\">\n\t\t\t\tThird-party maintenance (TPM) option\t\t\t<\/h3>\n\t\t\t\t\t\t<p class=\"service-tab__description\">\n\t\t\t\tYou have control of your equipment and support decisions with TPM solutions. Advantages include:<br>\u2022 Extended equipment life cycles<br>\u2022 Improved service quality<br>\u2022 Flexibility to make changes<br>\u2022 Lower service coverage costs\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"service-tab__cta wp-block-button is-style-secondary-arrow\">\n\t\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/data-center-maintenance\/cisco\/\">learn more<\/a>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"services-list__mobile-controls js-services-list-mobile-controls\">\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-cisco-post-warranty-support-faq\">Cisco post-warranty support FAQ<\/h2>\n\n\n<div class=\"accordion wp-block-tenup-accordion\">\n\t\n\n<button class=\"accordion-header\" type=\"button\">\n\t<p>\n\t\t<strong>Are security updates available with third-party support?<\/strong>\t<\/p>\n<\/button>\n<div class=\"accordion-content\">\n\t<div class=\"accordion-content__text\">\n\t\t\n\n<p>Yes, according to Cisco, all customers are eligible to receive support from Cisco TAC for certain security vulnerabilities, <strong>regardless of contract status<\/strong>. Free software updates may also be offered on a case-by-case basis for critical and high-severity security advisories. <\/p>\n\n\n\n<p>Cisco states the following in its <a href=\"https:\/\/sec.cloudapps.cisco.com\/security\/center\/resources\/security_vulnerability_policy.html#cp\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">security vulnerability policy<\/a>: &nbsp;<\/p>\n\n\n\n<p><em>Incident Response Eligibility<\/em>&nbsp;<\/p>\n\n\n\n<p><em>All customers, regardless of contract status, are eligible to receive support from the Cisco TAC for a known or reasonably suspected security vulnerability in Cisco products and services. For more information about how to contact the Cisco TAC, see the <\/em><a href=\"https:\/\/sec.cloudapps.cisco.com\/security\/center\/resources\/security_vulnerability_policy.html#gsrq\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><em>General Security Related section<\/em><\/a><em> of this document. Customers who contact the Cisco TAC should reference the URL of the Cisco security publication to assist in connecting with the proper support team.<\/em>&nbsp;<\/p>\n\n\t<\/div>\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\n\t<p>\n\t\t<strong>Does third-party support void my Smart Net agreement, warranty, or add-ons?<\/strong>\u00a0\t<\/p>\n<\/button>\n<div class=\"accordion-content\">\n\t<div class=\"accordion-content__text\">\n\t\t\n\n<p>Cisco may enforce relicensing and\/or inspection of equipment before reinstating support.&nbsp;&nbsp;<\/p>\n\n\n\n<p>In our experience, once coverage has been transferred to our TPM solution, customers rarely return to Cisco support. The decision to use our maintenance occurs only after careful analysis and evaluation of the Cisco equipment and its support needs.&nbsp;&nbsp;<\/p>\n\n\t<\/div>\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\n\t<p>\n\t\t<strong>How do I know my Cisco equipment can be supported, even after its EOSL date?<\/strong>\t<\/p>\n<\/button>\n<div class=\"accordion-content\">\n\t<div class=\"accordion-content__text\">\n\t\t\n\n<p>&nbsp;We will work to extend the life of your Cisco equipment for as long as we can:&nbsp;&nbsp;<\/p>\n\n\n\n<p>a. Access quality spare parts<br><br>b. Meet your business needs&nbsp;<\/p>\n\n\n\n<p>When we are no longer able to meet parts or business needs, we will recommend refresh or upgrade options.<\/p>\n\n\n\n<p>For our customers requiring continued access to updates that are not freely available or have reached the End of Software Maintenance, we recommend continued support with Cisco until access to the entitled updates is no longer required or available.&nbsp;<\/p>\n\n\t<\/div>\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\n\t<p>\n\t\t<strong>Where can I find my Cisco warranty end date?\u00a0<\/strong>\t<\/p>\n<\/button>\n<div class=\"accordion-content\">\n\t<div class=\"accordion-content__text\">\n\t\t\n\n<p>Find the EOSL dates for the Cisco equipment in your environment by using our EOL &amp; EOSL Database.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>The end of service life (EOSL) date marks the end of the standard limited hardware warranty and the end of the extended warranty if applicable. After the EOSL date, Cisco will no longer provide software updates or technical support for the affected product or family of products. At that point, third-party maintenance can offer you the option to extend the equipment\u2019s life cycle and reduce support costs.<\/p>\n\n\t<\/div>\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\n\t<p>\n\t\t<strong>Are Service Express engineers TAC Certified?<\/strong>\u00a0\t<\/p>\n<\/button>\n<div class=\"accordion-content\">\n\t<div class=\"accordion-content__text\">\n\t\t\n\n<p>Yes, we have <a href=\"#h-meet-three-of-our-cisco-experts\">engineers with Cisco Certification<\/a> levels ranging from CCENT to CCIE.&nbsp;<\/p>\n\n\t<\/div>\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\n\t<p>\n\t\t<strong>How can I get cost-effective Cisco TAC support?<\/strong>\t<\/p>\n<\/button>\n<div class=\"accordion-content\">\n\t<div class=\"accordion-content__text\">\n\t\t\n\n<p>A major advantage of third-party maintenance is that it provides a cost-effective option for organisations using equipment that no longer requires Cisco Smart Net&nbsp;or support due to freely available updates, no updates being developed or Cisco&#8217;s last day of support having been reached.<\/p>\n\n\t<\/div>\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\n\t<p>\n\t\t<strong>Why should organizations consider Third-Party Maintenance for their HCI needs?<\/strong>\t<\/p>\n<\/button>\n<div class=\"accordion-content\">\n\t<div class=\"accordion-content__text\">\n\t\t\n\n<p>TPM providers are great alternatives for traditional HCI maintenance due to their cost-effectiveness, flexibility and expertise. Service Express provides reliable and efficient maintenance services, utilizing in-depth knowledge and experience to navigate the complexities of HCI environments.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div> <!-- \/.accordion -->\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-meet-three-of-our-cisco-experts\">Meet three of our Cisco experts<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-box-shadow-light is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1005\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/09\/brandon-headshot-1920x1005-1.jpg\" alt=\"Brandon Harmsen Headshot | Service Express\" class=\"wp-image-76531 lazyload\" data-srcset=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/09\/brandon-headshot-1920x1005-1.jpg 1920w, https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/09\/brandon-headshot-1920x1005-1-1000x523.jpg 1000w, https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/09\/brandon-headshot-1920x1005-1-768x402.jpg 768w, https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/09\/brandon-headshot-1920x1005-1-1536x804.jpg 1536w, https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/09\/brandon-headshot-1920x1005-1-1200x628.jpg 1200w\" data-sizes=\"(max-width: 1920px) 100vw, 1920px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1005;\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-white-background-color has-background is-layout-constrained wp-container-core-group-is-layout-233954b0 wp-block-group-is-layout-constrained\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<h3 class=\"wp-block-heading has-medium-large-font-size\" id=\"h-brandon-harmsen\">Brandon Harmsen<\/h3>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--20)\">Technical Solutions Manager<\/p>\n\n\n\n<p style=\"margin-top:0\"><em>5 Years at Service Express<\/em><\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--40)\">Brandon supports strategic IT decision-making by identifying opportunities to optimise maintenance and offering data-driven recommendations for Cisco products.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-box-shadow-light is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/sites\/5\/2023\/04\/man-headshot-2.jpg\" alt=\"Craig Edwards headshot in blue polo shirt\" class=\"wp-image-75063 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-white-background-color has-background is-layout-constrained wp-container-core-group-is-layout-233954b0 wp-block-group-is-layout-constrained\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<h3 class=\"wp-block-heading has-medium-large-font-size\" id=\"h-craig-edwards\">Craig Edwards<\/h3>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--20)\">Lead Network Engineer<br><em>18 years in the industry<\/em>,<br><em>CCNA &amp; CCNP Certified<\/em><\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--40)\">Craig prioritises customer satisfaction by providing clear and effective communication while resolving problems as quickly as possible.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-box-shadow-light is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/sites\/5\/2023\/04\/JimDeLreHeadshot.jpg\" alt=\"Jim DelRe headshot\" class=\"wp-image-75069 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-white-background-color has-background is-layout-constrained wp-container-core-group-is-layout-233954b0 wp-block-group-is-layout-constrained\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<h3 class=\"wp-block-heading has-medium-large-font-size\" id=\"h-jim-delre\">Jim DelRe<\/h3>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--20)\">Senior Network Engineer<br><em>Over 20 years in the industry,<\/em><br><em>CCIE Certified<\/em><\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--40)\">Jim is committed to customer success and is passionate about working with technology. His extensive experience includes leading network teams and supporting network infrastructure projects for various customers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-supported-cisco-products\">Supported Cisco products<\/h2>\n\n\n<div class=\"accordion wp-block-tenup-accordion\">\n\t\n\n<button class=\"accordion-header\" type=\"button\">\n\t<p>\n\t\t<strong>Server<\/strong>\t<\/p>\n<\/button>\n<div class=\"accordion-content\">\n\t<div class=\"accordion-content__text\">\n\t\t\n\n<h4 class=\"wp-block-heading\" id=\"ucs-series\">UCS Series<\/h4>\n\n\t<\/div>\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\n\t<p>\n\t\t<strong>Network<\/strong>\t<\/p>\n<\/button>\n<div class=\"accordion-content\">\n\t<div class=\"accordion-content__text\">\n\t\t\n\n<h4 class=\"wp-block-heading\">Catalyst<br><br>MCS Series<br><br>MDS Series<br><br>Nexus<\/h4>\n\n\t<\/div>\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">\n\t<p>\n\t\t<strong>Hyperconverged Infrastructure<\/strong>\t<\/p>\n<\/button>\n<div class=\"accordion-content\">\n\t<div class=\"accordion-content__text\">\n\t\t\n\n<h4 class=\"wp-block-heading\" id=\"hyperflex\">Hyperflex<\/h4>\n\n\t<\/div>\n<\/div>\n\n<\/div> <!-- \/.accordion -->\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary-arrow\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"https:\/\/serviceexpress.com\/uk\/data-center-maintenance\/supported-products\/\">View All Supported Products<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/04\/women-man-working-ipad-business.png\" alt=\"An image of a man and woman looking at an ipad\" class=\"wp-image-75049 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 640px; --smush-placeholder-aspect-ratio: 640\/410;\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-post-warranty-resources-for-you\"><strong>Post-warranty resources for you<\/strong><\/h2>\n\n\n\n<p>We\u2019re here to help you get the information you need for a more successful maintenance strategy.<\/p>\n\n\n\n<p><strong><a href=\"\/eol-eosl-database\/\">EOL &amp; EOSL Database<\/a>:<\/strong> Find important OEM dates that can impact your post-warranty support.<br><br><strong>Maintenance Navigator: <\/strong>Connect with our experts for a customised review of your data centre maintenance options, including both OEM and TPM support recommendations.<br><br><strong><a href=\"https:\/\/serviceexpress.com\/uk\/expressconnect\/\">ExpressConnect\u00ae<\/a>:<\/strong> Eliminate exposure risks by tracking warranty coverage for your data centre assets in our all-in-one platform.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"eol-search-block \">\n\t<div class=\"eol-search has-text-alignment-center alignfull alignfull is-style-default wp-block-serviceexpress-eol-search\">\n\t\t<div class=\"eol-search__search\">\n\t\t\t<div class=\"eol-search__container\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"eol-search__title js-eol-search-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<strong>Search thousands<\/strong> of End of Life &amp; End of Service Life dates\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<form class=\"eol-search__form js-eol-search-form\" id=\"eol-search-form\">\n\t\t\t\t\t<label for=\"eol-search-term\" class=\"screen-reader-text\">Enter product, model number or part number<\/label>\n\t\t\t\t\t<input\n\t\t\t\t\t\tid=\"eol-search-term\"\n\t\t\t\t\t\tclass=\"eol-search__input\"\n\t\t\t\t\t\ttype=\"search\"\n\t\t\t\t\t\tname=\"search-term\"\n\t\t\t\t\t\tplaceholder=\"Enter product, model number or part number\"\n\t\t\t\t\t\tvalue=\"\"\n\t\t\t\t\t\/>\n\t\t\t\t\t<!-- Adding post type hidden field only for es-autosuggest feature, this field will be removed with form submit request using js, since this conflict with WP Core rewrite rules of post type query args in url. -->\n\t\t\t\t\t<!-- See ..\/view.js file. -->\n\t\t\t\t\t<input\n\t\t\t\t\t\ttype=\"hidden\"\n\t\t\t\t\t\tname=\"post_type\"\n\t\t\t\t\t\tvalue=\"eol-database\"\n\t\t\t\t\t\/>\n\t\t\t\t\t<button class=\"eol-search__submit\" type=\"submit\">\n\t\t\t\t\t\t<svg class=\"icon icon-search\" width=\"16\" height=\"15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.688.5A5.696 5.696 0 0 0 1 6.188a5.696 5.696 0 0 0 5.688 5.687 5.656 5.656 0 0 0 3.402-1.136l3.521 3.521a.815.815 0 0 0 1.16.01.814.814 0 0 0-.01-1.159l-3.522-3.52a5.656 5.656 0 0 0 1.136-3.403A5.696 5.696 0 0 0 6.687.5Zm0 1.625a4.054 4.054 0 0 1 4.062 4.063c0 1.089-.427 2.073-1.12 2.801a.813.813 0 0 0-.14.14 4.045 4.045 0 0 1-2.803 1.121 4.054 4.054 0 0 1-4.062-4.063 4.054 4.054 0 0 1 4.063-4.062Z\" fill=\"#00ACD7\" stroke=\"#00ACD7\" stroke-width=\".5\" \/><\/svg>\t\t\t\t\t\tSearch\t\t\t\t\t<\/button>\n\t\t\t\t<\/form>\n\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/data-center-maintenance\/cisco\/alternative-to-cisco-support\/\" class=\"search-results-header__clear-results js-clear-search is-hidden\">Clear search<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div id=\"eol-results\" class=\"eol-search__results wp-block-serviceexpress-eol-search-results js-eol-results is-hidden\">\n\t\t<div class=\"eol-search__results-info\">\n\t<p class=\"eol-search__results-title js-eol-results-title\">\n\t\t\t\t\t\t\t\t\t\t\tNo results found for .\n\t\t\t\t\t\t\t<\/p>\n\t<div class=\"eol-search__filters js-eol-date-filters\">\n\t\t<label class=\"eol-search__filter-label\" for=\"product-list-filter-startdate\">Showing<\/label>\n\t\t<div class=\"custom-dropdown eol-search__filter-option\">\n\t\t\t<select id=\"eol-filter-startdate\" class=\"js-eol-date-filter\" data-date-filter=\"start\">\n\t\t\t\t<option value=\"all\"  selected='selected'>All<\/option>\n\t\t\t\t<option value=\"today\" >Today<\/option>\n\t\t\t\t<option value=\"tomorrow\" >Tomorrow<\/option>\n\t\t\t\t<option value=\"-30\" >-30 days<\/option>\n\t\t\t\t<option value=\"-60\" >-60 days<\/option>\n\t\t\t\t<option value=\"-90\" >-90 days<\/option>\n\t\t\t<\/select>\n\t\t\t<button class=\"eol-search__clear-filter js-clear-filter\">Clear filters<\/button>\n\t\t<\/div>\n\t\t<label class=\"eol-search__filter-label\" for=\"product-list-filter-timespan\">to<\/label>\n\t\t<div class=\"custom-dropdown eol-search__filter-option\">\n\t\t\t<select id=\"eol-filter-timespan\" class=\"js-eol-date-filter\" data-date-filter=\"timespan\">\n\t\t\t\t<option value=\"all\"  selected='selected'>All<\/option>\n\t\t\t\t<option value=\"30\" >30 days<\/option>\n\t\t\t\t<option value=\"60\" >60 days<\/option>\n\t\t\t\t<option value=\"90\" >90 days<\/option>\n\t\t\t\t<option value=\"1-year\" >1 year<\/option>\n\t\t\t\t<option value=\"2-years\" >2 years<\/option>\n\t\t\t<\/select>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t<table class=\"eol-search__table\">\n\t\t\t<colgroup>\n\t<col style=\"width: 200px\">\n\t<col style=\"min-width: 250px\">\n\t<col style=\"min-width: 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data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2024\/08\/Alternatives-to-Smart-Net-Defining-the-Benefits_Meta-Image.jpg\" class=\"content-resource-card__thumbnail lazyload\" alt=\"In a flash | Alternatives to Smart Net defining the benefits\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/628;\" \/>\t\t<\/div>\n\t\t<div class=\"content-resource-card__content\">\n\t\t\t<p class=\"content-resource-card__type\">\n\t\t\t\tVideos\t\t\t\t\t\t\t\t\t&bull;\n\t\t\t\t\t6 min watch\t\t\t\t\t\t\t<\/p>\n\t\t\t<p class=\"content-resource-card__title\">\n\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/alternatives-to-smart-net\/\" class=\"content-resource-card__title-link\">\n\t\t\t\t\tAlternatives to Smart Net &amp; Defining the Benefits\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"content-resource-card__topics js-resource-card-topics\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/topics\/hardware\/\" class=\"content-resource-card__topic-link js-resource-card-topic-link\">\n\t\t\t\t\t\t\t\t\t\t\t\tHardware\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/topics\/third-party-maintenance\/\" class=\"content-resource-card__topic-link js-resource-card-topic-link\">\n\t\t\t\t\t\t\t\t\t\t\t\tThird-party maintenance\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t<\/article>\n\n\n<article class=\"content-resource-card\">\n\t<div class=\"content-resource-card__header\">\n\t\t<div class=\"content-resource-card__image\">\n\t\t\t<img decoding=\"async\" width=\"1200\" height=\"628\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2024\/08\/Evaluating-Cisco-Smart-Net-Alternatives-and-Options_Meta-Image.jpg\" class=\"content-resource-card__thumbnail lazyload\" alt=\"Evaluating Cisco Smart Net alternatives and options\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/628;\" \/>\t\t<\/div>\n\t\t<div class=\"content-resource-card__content\">\n\t\t\t<p class=\"content-resource-card__type\">\n\t\t\t\tVideos\t\t\t\t\t\t\t\t\t&bull;\n\t\t\t\t\t24 min watch\t\t\t\t\t\t\t<\/p>\n\t\t\t<p class=\"content-resource-card__title\">\n\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/evaluating-cisco-smart-net-alternatives\/\" class=\"content-resource-card__title-link\">\n\t\t\t\t\tEvaluating Cisco Smart Net Alternatives and Options\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"content-resource-card__topics js-resource-card-topics\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/topics\/hardware\/\" class=\"content-resource-card__topic-link js-resource-card-topic-link\">\n\t\t\t\t\t\t\t\t\t\t\t\tHardware\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/topics\/third-party-maintenance\/\" class=\"content-resource-card__topic-link js-resource-card-topic-link\">\n\t\t\t\t\t\t\t\t\t\t\t\tThird-party maintenance\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t<\/article>\n\n\n<article class=\"content-resource-card\">\n\t<div class=\"content-resource-card__header\">\n\t\t<div class=\"content-resource-card__image\">\n\t\t\t<img decoding=\"async\" width=\"1200\" height=\"628\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2024\/03\/blog-hypercoverged-infrastructure-meta.png\" class=\"content-resource-card__thumbnail lazyload\" alt=\"hypercoverged infrastructure data center hallway with blue gradient\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/628;\" \/>\t\t<\/div>\n\t\t<div class=\"content-resource-card__content\">\n\t\t\t<p class=\"content-resource-card__type\">\n\t\t\t\tBlogs\t\t\t\t\t\t\t\t\t&bull;\n\t\t\t\t\t2 min read\t\t\t\t\t\t\t<\/p>\n\t\t\t<p class=\"content-resource-card__title\">\n\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/how-to-maintain-hyperconverged-infrastructure\/\" class=\"content-resource-card__title-link\">\n\t\t\t\t\tHow to maintain hyperconverged infrastructure\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"content-resource-card__topics js-resource-card-topics\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/topics\/it-infrastructure\/\" class=\"content-resource-card__topic-link js-resource-card-topic-link\">\n\t\t\t\t\t\t\t\t\t\t\t\tIT infrastructure\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t<\/article>\n\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary-arrow\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/serviceexpress.com\/uk\/resources\/\">View All RESOURCES<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-light-blue-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-bottom:0\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2022\/02\/contact-us-data-center-maintenance.svg\" alt=\"Headset with Servers and Safety Badge \" class=\"wp-image-27508 lazyload\" style=\"width:225px;height:98px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"take-control-of-your-data-center-support\">Explore your Cisco maintenance options<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/serviceexpress.com\/uk\/data-center-maintenance\/cisco\/\">Learn More<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Understand Cisco alternative support options through Service Express. View FAQ, meet our experts, supported products and the post-warranty resources that are available.<\/p>\n","protected":false},"author":32,"featured_media":0,"parent":33646,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ep_exclude_from_search":false,"footnotes":""},"class_list":["post-75187","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Alternative to Cisco Support | Service Express<\/title>\n<meta name=\"description\" content=\"Understand Cisco alternative support options through Service Express. 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