{"id":76831,"date":"2024-01-23T20:13:06","date_gmt":"2024-01-23T20:13:06","guid":{"rendered":"https:\/\/serviceexpress.com\/uk\/?page_id=76831"},"modified":"2024-11-25T16:39:24","modified_gmt":"2024-11-25T16:39:24","slug":"managed-service-delivery","status":"publish","type":"page","link":"https:\/\/serviceexpress.com\/uk\/managed-infrastructure-services\/managed-service-delivery\/","title":{"rendered":"Managed Service Delivery"},"content":{"rendered":"<div style=\"background-image:inherit; background-position: 50% 50%; \" class=\"hero-block has-bg-image wp-block-serviceexpress-hero lazyload\" data-bg-image=\"url(https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2024\/01\/Managed_Service_Delivery_Header.jpg)\">\n\t<div class=\"container hero-block__container\">\n\t\t\t\t<div class=\"hero-block__content\">\n\t\t\t\t\t\t\t<h1 class=\"hero-block__title \">\n\t\t\t\t\t<strong>Managed Service Delivery<\/strong>\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t<p class=\"hero-block__sub-title\">\n\t\t\t\t\tGet the right support for your IT infrastructure when you need it most.\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div style=\"margin-top:0;\" class=\"secondary-navigation alignfull js-secondary-nav wp-block-serviceexpress-secondary-navigation\">\n\t<nav class=\"secondary-navigation__inner js-secondary-nav-menu-container\">\n\t\t<button class=\"secondary-navigation__mobile-toggle js-secondary-navigation-mobile-toggle\" aria-controls=\"js-secondary-navigation-menu\" aria-hidden=\"true\" aria-expanded=\"false\">\n\t\t\t<span class=\"screen-reader-text\">Expand<\/span>\n\t\t\t<svg class=\"icon icon-arrow-down\" width=\"10\" height=\"7\" viewBox=\"0 0 10 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.246 1.105a.425.425 0 0 0-.296.13L5 5.185l-3.951-3.95a.425.425 0 1 0-.602.601L4.7 6.087a.425.425 0 0 0 .6 0l4.252-4.25a.425.425 0 0 0-.305-.732Z\" fill=\"#00ACD7\" \/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.238.786a.744.744 0 0 1 .536 1.277l-4.249 4.25a.744.744 0 0 1-1.052 0l-4.25-4.25A.744.744 0 1 1 1.275 1.01L5 4.735 8.722 1.01a.744.744 0 0 1 .516-.225Zm-.288.449L5 5.185l-3.951-3.95a.425.425 0 1 0-.602.601L4.7 6.087a.425.425 0 0 0 .6 0l4.252-4.25a.425.425 0 1 0-.601-.602Z\" fill=\"#00ACD7\" \/><\/svg>\n\t\t<\/button>\n\t\t<ul id=\"js-secondary-navigation-menu\" class=\"secondary-navigation__menu js-secondary-nav-menu\">\n\t\t\t\t\t\t\t<li class=\"secondary-navigation__menu-item js-secondary-nav-menu-item\">\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"secondary-navigation__menu-item-link is-uppercase\"\n\t\t\t\t\t\thref=\"#service-desk-noc\"\n\t\t\t\t\t>\n\t\t\t\t\t\tSERVICE DESK &amp; NOC\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"secondary-navigation__menu-item js-secondary-nav-menu-item\">\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"secondary-navigation__menu-item-link is-uppercase\"\n\t\t\t\t\t\thref=\"#service-delivery-manager\"\n\t\t\t\t\t>\n\t\t\t\t\t\tSERVICE DELIVERY MANAGER\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"secondary-navigation__menu-item js-secondary-nav-menu-item\">\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"secondary-navigation__menu-item-link is-uppercase\"\n\t\t\t\t\t\thref=\"#resources\"\n\t\t\t\t\t>\n\t\t\t\t\t\tResources\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"secondary-navigation__menu-item js-secondary-nav-menu-item\">\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"secondary-navigation__menu-item-link is-uppercase\"\n\t\t\t\t\t\thref=\"#get-started\"\n\t\t\t\t\t>\n\t\t\t\t\t\tGET STARTED\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t<li class=\"secondary-navigation__more js-secondary-navigation-more\">\n\t\t\t\t<button class=\"secondary-navigation__more-toggle js-secondary-navigation-more-menu-toggle\" aria-controls=\"js-secondary-navigation-more-menu\" aria-expanded=\"false\">\n\t\t\t\t\tMore\t\t\t\t\t<svg class=\"icon icon-arrow-down\" width=\"10\" height=\"7\" viewBox=\"0 0 10 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.246 1.105a.425.425 0 0 0-.296.13L5 5.185l-3.951-3.95a.425.425 0 1 0-.602.601L4.7 6.087a.425.425 0 0 0 .6 0l4.252-4.25a.425.425 0 0 0-.305-.732Z\" fill=\"#00ACD7\" \/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.238.786a.744.744 0 0 1 .536 1.277l-4.249 4.25a.744.744 0 0 1-1.052 0l-4.25-4.25A.744.744 0 1 1 1.275 1.01L5 4.735 8.722 1.01a.744.744 0 0 1 .516-.225Zm-.288.449L5 5.185l-3.951-3.95a.425.425 0 1 0-.602.601L4.7 6.087a.425.425 0 0 0 .6 0l4.252-4.25a.425.425 0 1 0-.601-.602Z\" fill=\"#00ACD7\" \/><\/svg>\n\t\t\t\t<\/button>\n\t\t\t\t<ul class=\"secondary-navigation__more-menu js-secondary-navigation-more-menu\" id=\"js-secondary-navigation-more-menu\" aria-hidden=\"true\"><\/ul>\n\t\t\t<\/li>\n\t\t<\/ul>\n\t<\/nav>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-bar-bleed-container has-margin-bottom-xlarge is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-bar-background has-bar-background-2-left is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"530\" height=\"360\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2024\/01\/Men_Shaking_Hands_In_Front_Of_Servers.jpg\" alt=\"Men Shaking Hands In Front Of Servers\" class=\"wp-image-76833 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 530px; --smush-placeholder-aspect-ratio: 530\/360;\" \/><\/figure>\n<\/div>\n\n\n\n<div style=\"margin-top:0;height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading is-style-h2 has-margin-bottom-small\" id=\"h-tailored-support-for-your-managed-infrastructure-services\">Tailored support for your managed infrastructure services<\/h2>\n\n\n\n<p>We understand that making the leap to a managed service provider (MSP) is no small decision. It\u2019s important to choose an MSP that not only gets you up and running smoothly but also offers personalised and thoughtful aftercare for your critical systems. Our <a href=\"#service-desk-noc\">service desk, Network Operations Centre<\/a> and <a href=\"#service-delivery-manager\">Service Delivery Managers<\/a> provide support that suits your needs.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-margin-bottom-xlarge is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\" id=\"service-desk-noc\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h2 class=\"wp-block-heading is-style-eyebrow has-margin-bottom-small\" id=\"h-service-desk-and-network-operations-centre\">Service desk and Network Operations CentRe<\/h2>\n\n\n\n<h3 class=\"wp-block-heading is-style-h2 has-margin-bottom-small has-x-large-font-size\" id=\"h-complete-support-for-every-contract\" style=\"font-style:normal;font-weight:400\">Complete support\u200b for every contract<\/h3>\n\n\n\n<p>We include our service desk and Network Operations Centre with every contracted service. Both are available 24\/7&#215;365 for priority one tickets to address your critical issues no matter the day or time. You can rest assured that we\u2019ll handle incidents in a transparent and timely manner.<\/p>\n\n\n\n<p>Streamline service with our all-in-one&nbsp;<a href=\"https:\/\/portal.serviceexpress.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer portal<\/a>&nbsp;powered by ServiceNow.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group has-bar-background has-bar-background-3-centered is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"530\" height=\"360\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2024\/01\/Typing_On_Keyboard_Closeup.jpg\" alt=\"Typing on computer\" class=\"wp-image-76834 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 530px; --smush-placeholder-aspect-ratio: 530\/360;\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-margin-bottom-xlarge is-layout-flex wp-container-core-columns-is-layout-dc63b7a3 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2022\/02\/stay-protected-1.svg\" alt=\"Shield Icon\" class=\"wp-image-33489 lazyload\" style=\"width:75px;height:75px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center is-style-h3 has-margin-bottom-xsmall has-medium-font-size\">Secure working<\/h4>\n\n\n\n<p class=\"has-text-align-center\">The Network Operations Team works within a secure environment to guarantee physical security for every customer.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2022\/02\/24-7-sla-1.svg\" alt=\"Clock Icon\" class=\"wp-image-32007 lazyload\" style=\"width:75px;height:75px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center is-style-h3 has-margin-bottom-xsmall has-medium-font-size\">Alert handling<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Our Network Operations Centre will handle alerts raised by infrastructure monitoring and work with you to resolve issues quickly.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2022\/02\/culture-1.svg\" alt=\"People Icon\" class=\"wp-image-27256 lazyload\" style=\"width:75px;height:75px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center is-style-h3 has-margin-bottom-xsmall has-medium-font-size\" id=\"h-comprehensive-support\">Comprehensive support<\/h4>\n\n\n\n<p class=\"has-text-align-center\">With first, second and third line support teams, we deliver comprehensive support for all environments, including phone or email support, system reboots or system fixes and patches.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2022\/02\/reduce-risk-1.svg\" alt=\"Triangle w\/ Exclamation Mark Icon\" class=\"wp-image-27678 lazyload\" style=\"width:75px;height:75px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center is-style-h3 has-margin-bottom-xsmall has-medium-font-size\">Triaging\u200b<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Our service desk will prioritise incidents, changes and alerts and assign them to the appropriate teams for prompt resolution.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2022\/02\/military-applicants-1.svg\" alt=\"Star Icon\" class=\"wp-image-33449 lazyload\" style=\"width:75px;height:75px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center is-style-h3 has-margin-bottom-xsmall has-medium-font-size\">Keeping you informed<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Our continuous communication and incident updates through the customer portal offer clear visibility of your environment.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-margin-bottom-xlarge is-layout-flex wp-container-core-columns-is-layout-dc63b7a3 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center has-margin-bottom-xlarge is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\" id=\"service-delivery-manager\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group has-bar-background has-bar-background-3-centered is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"530\" height=\"360\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2024\/01\/Woman_Smiling_Typing_On_Desktop_Computer.jpg\" alt=\"Woman typing on computer smiling\" class=\"wp-image-76835 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 530px; --smush-placeholder-aspect-ratio: 530\/360;\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h2 class=\"wp-block-heading is-style-eyebrow has-margin-bottom-small\" id=\"h-service-delivery-manager\">Service Delivery Manager<\/h2>\n\n\n\n<h3 class=\"wp-block-heading is-style-h2 has-margin-bottom-small has-x-large-font-size\" id=\"h-your-single-point-of-contact\" style=\"font-style:normal;font-weight:400\">Your single point of contact<\/h3>\n\n\n\n<p>Our service doesn\u2019t stop once your systems are up and running. When you entrust us with your critical systems, it\u2019s essential that we also provide personalised and thoughtful aftercare. A Service Delivery Manager is your single point of contact within Service Express, addressing your questions, problems, requests and reviews quickly and efficiently.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-margin-bottom-xlarge is-layout-flex wp-container-core-columns-is-layout-dc63b7a3 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2022\/02\/eliminate-complexities-1.svg\" alt=\"3 Upwards Arrows Icon\" class=\"wp-image-27636 lazyload\" style=\"width:75px;height:75px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center is-style-h3 has-margin-bottom-xsmall has-medium-font-size\">Streamlined service<\/h4>\n\n\n\n<p class=\"has-text-align-center\">A Service Delivery Manager can help customise your services to meet evolving needs as your company grows.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2022\/02\/servers-and-blade-systems-1.svg\" alt=\"Hardware Icon\" class=\"wp-image-27684 lazyload\" style=\"width:75px;height:75px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center is-style-h3 has-margin-bottom-xsmall has-medium-font-size\">Improved IT visibility<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Outsourcing IT to a third party can create uncertainty. A dedicated Service Delivery Manager ensures maximum visibility.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2022\/02\/strong-partner-collaboration-1.svg\" alt=\"Handshake Icon\" class=\"wp-image-31996 lazyload\" style=\"width:75px;height:75px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center is-style-h3 has-margin-bottom-xsmall has-medium-font-size\" id=\"h-personalised-support\">Personalised support<\/h4>\n\n\n\n<p class=\"has-text-align-center\">MSPs often lack personalisation in their standard delivery model. However, a Service Delivery Manager will tailor support to your specific needs.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2022\/02\/reduce-risk-1.svg\" alt=\"Triangle w\/ Exclamation Mark Icon\" class=\"wp-image-27678 lazyload\" style=\"width:75px;height:75px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center is-style-h3 has-margin-bottom-xsmall has-medium-font-size\">Improved risk management<\/h4>\n\n\n\n<p class=\"has-text-align-center\">With improved visibility, managing the risk associated with your IT estate is made easier with the help of a Service Delivery Manager.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div id=\"resources\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center is-style-h2 has-margin-bottom-small has-x-large-font-size\">Featured resources<\/p>\n\n\n<div class=\"content-cards wp-block-serviceexpress-content-card\">\n\t<div class=\"content-card__wrapper\">\n\t\t\n<article class=\"content-resource-card\">\n\t<div class=\"content-resource-card__header\">\n\t\t<div class=\"content-resource-card__image\">\n\t\t\t<img decoding=\"async\" width=\"1200\" height=\"628\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/09\/Converged-vs-Hyperconverged_Meta.jpg\" class=\"content-resource-card__thumbnail lazyload\" alt=\"An image of an engineer knelt on one knee inspecting equipment in a data center\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/628;\" \/>\t\t<\/div>\n\t\t<div class=\"content-resource-card__content\">\n\t\t\t<p class=\"content-resource-card__type\">\n\t\t\t\tArticles &amp; Insights\t\t\t\t\t\t\t\t\t&bull;\n\t\t\t\t\t5 min read\t\t\t\t\t\t\t<\/p>\n\t\t\t<p class=\"content-resource-card__title\">\n\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/differences-between-converged-vs-hyperconverged-infrastructure\/\" class=\"content-resource-card__title-link\">\n\t\t\t\t\tDifferences between converged vs. hyperconverged infrastructure\u00a0\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"content-resource-card__topics js-resource-card-topics\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/topics\/it-infrastructure\/\" class=\"content-resource-card__topic-link js-resource-card-topic-link\">\n\t\t\t\t\t\t\t\t\t\t\t\tIT infrastructure\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t<\/article>\n\n\n<article class=\"content-resource-card\">\n\t<div class=\"content-resource-card__header\">\n\t\t<div class=\"content-resource-card__image\">\n\t\t\t<img decoding=\"async\" width=\"1200\" height=\"628\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/07\/DCF_Special-Report_Meta.jpg\" class=\"content-resource-card__thumbnail lazyload\" alt=\"An image of a female engineer reaching into a server rack, a male engineer is also working on equipment in the background\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/628;\" \/>\t\t<\/div>\n\t\t<div class=\"content-resource-card__content\">\n\t\t\t<p class=\"content-resource-card__type\">\n\t\t\t\tReports\t\t\t\t\t\t\t\t\t&bull;\n\t\t\t\t\t1 min read\t\t\t\t\t\t\t<\/p>\n\t\t\t<p class=\"content-resource-card__title\">\n\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/top-methods-to-modernize-balance-infrastructure\/\" class=\"content-resource-card__title-link\">\n\t\t\t\t\tTop Methods To Modernise and Balance Your Infrastructure\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"content-resource-card__topics js-resource-card-topics\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/topics\/it-infrastructure\/\" class=\"content-resource-card__topic-link js-resource-card-topic-link\">\n\t\t\t\t\t\t\t\t\t\t\t\tIT infrastructure\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t<\/article>\n\n\n<article class=\"content-resource-card\">\n\t<div class=\"content-resource-card__header\">\n\t\t<div class=\"content-resource-card__image\">\n\t\t\t<img decoding=\"async\" width=\"1200\" height=\"628\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2024\/08\/Playbook-IT-cost-reduction-strategies-for-economic-downturns_Meta-Image.jpg\" class=\"content-resource-card__thumbnail lazyload\" alt=\"Close-up of hands typing on calculator and graphs on paper\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/628;\" \/>\t\t<\/div>\n\t\t<div class=\"content-resource-card__content\">\n\t\t\t<p class=\"content-resource-card__type\">\n\t\t\t\tArticles &amp; Insights\t\t\t\t\t\t\t\t\t&bull;\n\t\t\t\t\t5 min read\t\t\t\t\t\t\t<\/p>\n\t\t\t<p class=\"content-resource-card__title\">\n\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/it-cost-reduction-strategies-economic-downturns-playbook\/\" class=\"content-resource-card__title-link\">\n\t\t\t\t\tPlaybook: IT cost reduction strategies for economic downturns\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"content-resource-card__topics js-resource-card-topics\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/serviceexpress.com\/uk\/resources\/topics\/it-budget-cost-savings\/\" class=\"content-resource-card__topic-link js-resource-card-topic-link\">\n\t\t\t\t\t\t\t\t\t\t\t\tIT budget &amp; cost savings\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t<\/article>\n\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-margin-bottom-zero has-navy-color has-light-blue-background-color has-text-color has-background is-layout-flow wp-block-group-is-layout-flow\" id=\"get-started\" style=\"margin-bottom:0\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-margin-bottom-xsmall\"><img decoding=\"async\" data-src=\"https:\/\/multisestg.wpengine.com\/wp-content\/uploads\/2022\/02\/contact-us-data-center-maintenance.svg\" alt=\"Headset with Servers and Safety Badge  \n\" class=\"wp-image-27508 lazyload\" style=\"width:225px;height:98px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center is-style-h2\" id=\"explore-your-managed-security-services-options\">Get personalised service with our Managed Service Delivery<\/h2>\n\n\n<div class=\"marketo-button wp-block-button has-marketo-button-center wp-block-serviceexpress-marketo-button\">\n\t<div class=\"marketo-button__container\">\n\t\t<form id=\"4018\"><\/form>\n\t\t<button class=\"wp-block-button__link\" onclick=\"\n\t\t\tMktoForms2.loadForm('\/\/lp.serviceexpress.com', '021-JNM-575', '4018',\n\t\t\tfunction(form) { MktoForms2.lightbox(form).show(); });\">\n\t\t\tTake the next step\t\t<\/button>\n\t<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our Managed Service Delivery includes our helpdesk, Network Operations Centre and 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