{"id":77418,"date":"2025-02-28T15:08:12","date_gmt":"2025-02-28T15:08:12","guid":{"rendered":"https:\/\/serviceexpress.com\/uk\/?page_id=77418"},"modified":"2025-06-17T18:31:44","modified_gmt":"2025-06-17T17:31:44","slug":"ondeck-predictive-sparing","status":"publish","type":"page","link":"https:\/\/serviceexpress.com\/uk\/ondeck-predictive-sparing\/","title":{"rendered":"OnDeck\u00ae Predictive Sparing\u00ae\u00a0"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull on-deck-header\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:0;padding-bottom:var(--wp--preset--spacing--40);padding-left:0;min-height:450px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim wp-block-cover__gradient-background has-background-gradient has-royal-to-light-blue-transparent-gradient-background\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-77482 lazyload\" alt=\"Data center background\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2025\/02\/On-Deck-Header.jpg\" data-object-fit=\"cover\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-container-core-cover-is-layout-228c4f6c wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group on-deck-header__container container is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-9366075c wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group on-deck-header__text wp-container-content-f22b2ade is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-8b4c372c wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-xx-large-font-size\" id=\"h-don-t-let-downtime-disrupt-your-day\">Don&#8217;t let downtime disrupt your day<\/h1>\n\n\n\n<p class=\"has-medium-large-font-size\">Count on quick and effective repairs with our data-driven strategy for parts and support.<\/p>\n\n\n<div class=\"marketo-button wp-block-button is-style-primary-light is-style-primary-light wp-block-serviceexpress-marketo-button\">\n\t<div class=\"marketo-button__container\">\n\t\t<form id=\"4018\"><\/form>\n\t\t<button class=\"wp-block-button__link\" onclick=\"\n\t\t\tMktoForms2.loadForm('\/\/lp.serviceexpress.com', '021-JNM-575', '4018',\n\t\t\tfunction(form) { MktoForms2.lightbox(form).show(); });\">\n\t\t\tMinimise my downtime\t\t<\/button>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full on-deck-header__img wp-container-content-9dbf05af\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2025\/02\/OnDeck-green-white-3x.png\" alt=\"OnDeck Logo\" class=\"wp-image-77483 lazyload\" style=\"object-fit:cover\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n<\/div><\/div>\n\n\n\n<style>\n.on-deck-header__container::after {\n    display: none;\n}\n@media screen and (max-width: 1085px) {\n    .on-deck-header__container {\n        justify-content: center;\n        flex-direction: column-reverse;\n    }\n\n    .on-deck-header__text,\n    .on-deck-header__img {\n        flex-basis: initial !important;\n    }\n}\n<\/style>\n\n\n<div style=\"margin-top:0;\" class=\"secondary-navigation alignfull js-secondary-nav wp-block-serviceexpress-secondary-navigation\">\n\t<nav class=\"secondary-navigation__inner js-secondary-nav-menu-container\">\n\t\t<button class=\"secondary-navigation__mobile-toggle js-secondary-navigation-mobile-toggle\" aria-controls=\"js-secondary-navigation-menu\" aria-hidden=\"true\" aria-expanded=\"false\">\n\t\t\t<span class=\"screen-reader-text\">Expand<\/span>\n\t\t\t<svg class=\"icon icon-arrow-down\" width=\"10\" height=\"7\" viewBox=\"0 0 10 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.246 1.105a.425.425 0 0 0-.296.13L5 5.185l-3.951-3.95a.425.425 0 1 0-.602.601L4.7 6.087a.425.425 0 0 0 .6 0l4.252-4.25a.425.425 0 0 0-.305-.732Z\" fill=\"#00ACD7\" \/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.238.786a.744.744 0 0 1 .536 1.277l-4.249 4.25a.744.744 0 0 1-1.052 0l-4.25-4.25A.744.744 0 1 1 1.275 1.01L5 4.735 8.722 1.01a.744.744 0 0 1 .516-.225Zm-.288.449L5 5.185l-3.951-3.95a.425.425 0 1 0-.602.601L4.7 6.087a.425.425 0 0 0 .6 0l4.252-4.25a.425.425 0 1 0-.601-.602Z\" fill=\"#00ACD7\" \/><\/svg>\n\t\t<\/button>\n\t\t<ul id=\"js-secondary-navigation-menu\" class=\"secondary-navigation__menu js-secondary-nav-menu\">\n\t\t\t\t\t\t\t<li class=\"secondary-navigation__menu-item js-secondary-nav-menu-item\">\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"secondary-navigation__menu-item-link is-uppercase\"\n\t\t\t\t\t\thref=\"#how-on-deck-works\"\n\t\t\t\t\t>\n\t\t\t\t\t\tHow OnDeck\u00ae Works\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"secondary-navigation__menu-item js-secondary-nav-menu-item\">\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"secondary-navigation__menu-item-link is-uppercase\"\n\t\t\t\t\t\thref=\"#proactive-service-delivery\"\n\t\t\t\t\t>\n\t\t\t\t\t\tProactive Service Delivery\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"secondary-navigation__menu-item js-secondary-nav-menu-item\">\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"secondary-navigation__menu-item-link is-uppercase\"\n\t\t\t\t\t\thref=\"#on-deck-advantages\"\n\t\t\t\t\t>\n\t\t\t\t\t\tOnDeck\u00ae Advantages\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t<li class=\"secondary-navigation__more js-secondary-navigation-more\">\n\t\t\t\t<button class=\"secondary-navigation__more-toggle js-secondary-navigation-more-menu-toggle\" aria-controls=\"js-secondary-navigation-more-menu\" aria-expanded=\"false\">\n\t\t\t\t\tMore\t\t\t\t\t<svg class=\"icon icon-arrow-down\" width=\"10\" height=\"7\" viewBox=\"0 0 10 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.246 1.105a.425.425 0 0 0-.296.13L5 5.185l-3.951-3.95a.425.425 0 1 0-.602.601L4.7 6.087a.425.425 0 0 0 .6 0l4.252-4.25a.425.425 0 0 0-.305-.732Z\" fill=\"#00ACD7\" \/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.238.786a.744.744 0 0 1 .536 1.277l-4.249 4.25a.744.744 0 0 1-1.052 0l-4.25-4.25A.744.744 0 1 1 1.275 1.01L5 4.735 8.722 1.01a.744.744 0 0 1 .516-.225Zm-.288.449L5 5.185l-3.951-3.95a.425.425 0 1 0-.602.601L4.7 6.087a.425.425 0 0 0 .6 0l4.252-4.25a.425.425 0 1 0-.601-.602Z\" fill=\"#00ACD7\" \/><\/svg>\n\t\t\t\t<\/button>\n\t\t\t\t<ul class=\"secondary-navigation__more-menu js-secondary-navigation-more-menu\" id=\"js-secondary-navigation-more-menu\" aria-hidden=\"true\"><\/ul>\n\t\t\t<\/li>\n\t\t<\/ul>\n\t<\/nav>\n<\/div>\n\n\n\n<div id=\"how-on-deck-works\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center is-style-eyebrow\">How OnDeck\u00ae Works<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center is-style-h2\" id=\"h-no-parts-delays-with-ondeck-predictive-sparing\">No parts delays with OnDeck\u00ae Predictive Sparing\u00ae<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-ebe15cfa wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Before your service ticket is placed, we&#8217;ve got the part. Ready for speedier repairs? OnDeck makes it possible:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-704e782a wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2025\/02\/one-green.svg\" alt=\"One icon\" class=\"wp-image-77487 lazyload\" style=\"width:65px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--40)\">Our proprietary algorithm analyses decades of service data to predict failures before they occur.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2025\/02\/two-green.svg\" alt=\"Two icon\" class=\"wp-image-77486 lazyload\" style=\"width:65px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--40)\">Needed parts are identified and proactively stocked to keep your equipment running.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2025\/02\/three-green.svg\" alt=\"Three icon\" class=\"wp-image-77485 lazyload\" style=\"width:65px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--40)\">Your engineer restores uptime quickly with the right expertise and parts \u2014 no delays!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\" id=\"proactive-service-delivery\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-64ec6e8c wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center is-style-eyebrow\">Proactive Service Delivery<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-experience-fewer-slowdowns\">Experience fewer slowdowns<\/h2>\n\n\n\n<p class=\"has-text-align-center\">OnDeck makes sure we have the right parts at the right time. It adds another layer of expertise to our quality parts process, 24\/7 automation and actionable service insights to deliver greater reliability and higher first-trip fix rates.<\/p>\n<\/div>\n\n\n<div class=\"card-carousel js-card-carousel on-deck-carousel wp-block-serviceexpress-card-carousel is-layout-flex wp-container-serviceexpress-card-carousel-is-layout-ea8b11be wp-block-serviceexpress-card-carousel-is-layout-flex\" data-gap=\"35px\">\n\t<div class=\"card-carousel__alignfull\">\n\t\t<div class=\"card-carousel__scroll-container is-scrollable\">\n\t\t\t<div class=\"card-carousel__card-container\">\n\t\t\t\t\n<div class=\"card-carousel-card wp-block-serviceexpress-card-carousel-card\">\n\t\n\n<div class=\"wp-block-group card-carousel-card__container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group card-carousel-card__content is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-37e604a7 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2024\/10\/quality_parts.jpg\" alt=\"A cartoon image of a Service Express engineer in a data center with quality part in hand\" class=\"wp-image-77301 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-border-color has-light-blue-a-2-border-color has-white-background-color has-background wp-container-content-9cfa9a5a is-layout-constrained wp-container-core-group-is-layout-18a162c3 wp-block-group-is-layout-constrained\" style=\"border-width:1px;padding-top:2rem;padding-right:2rem;padding-bottom:2rem;padding-left:2rem\">\n<p class=\"has-medium-font-size\"><strong>Quality parts<\/strong><\/p>\n\n\n\n<p style=\"margin-top:24px\">Our Production Team follows rigorous standards and testing to reduce DOA parts and service issues.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\n\n<div class=\"card-carousel-card wp-block-serviceexpress-card-carousel-card\">\n\t\n\n<div class=\"wp-block-group card-carousel-card__container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group card-carousel-card__content is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-37e604a7 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2024\/10\/parts_availability.jpg\" alt=\"A cartoon image of a Service Express engineer checking parts availability on a computer\" class=\"wp-image-77300 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-border-color has-light-blue-a-2-border-color has-white-background-color has-background wp-container-content-9cfa9a5a is-layout-constrained wp-container-core-group-is-layout-18a162c3 wp-block-group-is-layout-constrained\" style=\"border-width:1px;padding-top:2rem;padding-right:2rem;padding-bottom:2rem;padding-left:2rem\">\n<p class=\"has-medium-font-size\"><strong>Parts availability<\/strong><\/p>\n\n\n\n<p style=\"margin-top:24px\">OnDeck analyses your equipment to identify future hardware failures and ensure that needed parts are on the local shelf.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\n\n<div class=\"card-carousel-card wp-block-serviceexpress-card-carousel-card\">\n\t\n\n<div class=\"wp-block-group card-carousel-card__container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group card-carousel-card__content is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-37e604a7 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2024\/10\/automation.jpg\" alt=\"A stylized image representing several computer systems connected\" class=\"wp-image-77299 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-border-color has-light-blue-a-2-border-color has-white-background-color has-background wp-container-content-9cfa9a5a is-layout-constrained wp-container-core-group-is-layout-18a162c3 wp-block-group-is-layout-constrained\" style=\"border-width:1px;padding-top:2rem;padding-right:2rem;padding-bottom:2rem;padding-left:2rem\">\n<p class=\"has-medium-font-size\"><strong>Automation<\/strong><\/p>\n\n\n\n<p style=\"margin-top:24px\">ExpressConnect\u00ae Monitoring detects hardware failures and immediately opens service tickets for you 24\/7.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\n\n<div class=\"card-carousel-card wp-block-serviceexpress-card-carousel-card\">\n\t\n\n<div class=\"wp-block-group card-carousel-card__container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group card-carousel-card__content is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-37e604a7 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2024\/10\/service_insights.jpg\" alt=\"A cartoon image of a customer looking up their service insights on a laptop\" class=\"wp-image-77298 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-border-color has-light-blue-a-2-border-color has-white-background-color has-background wp-container-content-9cfa9a5a is-layout-constrained wp-container-core-group-is-layout-18a162c3 wp-block-group-is-layout-constrained\" style=\"border-width:1px;padding-top:2rem;padding-right:2rem;padding-bottom:2rem;padding-left:2rem\">\n<p class=\"has-medium-font-size\"><strong>Service insights<\/strong><\/p>\n\n\n\n<p style=\"margin-top:24px\">Our PartsRx tool uses advanced machine learning and service data to recommend parts for reliable repairs.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\n\n<div class=\"card-carousel-card wp-block-serviceexpress-card-carousel-card\">\n\t\n\n<div class=\"wp-block-group card-carousel-card__container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group card-carousel-card__content is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-37e604a7 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2024\/10\/onsite-repair.jpg\" alt=\"A cartoon image of a Service Express engineer and customer high fiving\" class=\"wp-image-77297 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-border-color has-light-blue-a-2-border-color has-white-background-color has-background wp-container-content-9cfa9a5a is-layout-constrained wp-container-core-group-is-layout-18a162c3 wp-block-group-is-layout-constrained\" style=\"border-width:1px;padding-top:2rem;padding-right:2rem;padding-bottom:2rem;padding-left:2rem\">\n<p class=\"has-medium-font-size\"><strong>Quicker resolution<\/strong><\/p>\n\n\n\n<p style=\"margin-top:24px\">Your dedicated engineer arrives with the part needed to get you back in business in no time.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"card-carousel__progress-controls\">\n\t\t<progress class=\"card-carousel__scroll js-carousel-scroll\" min=\"0\" max=\"100\" 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