{"id":33611,"date":"2020-01-21T18:27:00","date_gmt":"2020-01-21T23:27:00","guid":{"rendered":"https:\/\/serviceexpress.com\/uk\/resources\/third-party-maintenance-customer-perspective-nthrive\/"},"modified":"2024-10-09T20:41:31","modified_gmt":"2024-10-09T19:41:31","slug":"finthrive-customer-story","status":"publish","type":"post","link":"https:\/\/serviceexpress.com\/uk\/resources\/finthrive-customer-story\/","title":{"rendered":"Third-Party Maintenance Customer Perspective | FinThrive"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"opting-out-of-skyrocketing-oem-maintenance-costs\">Opting Out of Skyrocketing OEM Maintenance Costs<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\" id=\"h-third-party-support-aiding-business-in-cost-effective-solutions\">Third-party support aiding business in cost-effective solutions<\/h3>\n\n\n\n<p><em><em><em>Chief Information Officer Jan Ross shares how making the switch to Service Express has been the right choice for FinThrive.<\/em><\/em><\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity has-margin-bottom-small\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-margin-bottom-medium is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"300\" height=\"421\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2023\/08\/CT-nThrive-Image.jpg\" alt=\"An image of a doctors hands typing on a laptop with some papers a pen and a stethoscope next to the laptop\" class=\"wp-image-32594 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/421;\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group has-white-color has-royal-background-color has-text-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full has-margin-bottom-small\"><img decoding=\"async\" width=\"200\" height=\"30\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2020\/01\/FinThrive_primary_logo_TM_darkBG_RGB_400x6082.webp\" alt=\"FinThrive Logo\" class=\"wp-image-77073 lazyload\" style=\"--smush-placeholder-width: 200px; --smush-placeholder-aspect-ratio: 200\/30;object-fit:cover\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"has-margin-bottom-small\"><strong>FinThrive<\/strong><br><strong>Industry:<\/strong>\u00a0Healthcare Solutions<br><strong>Website:<\/strong> <a href=\"https:\/\/finthrive.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">fnthrive.com<\/a><br><strong>Location:<\/strong>\u00a0Alpharetta, GA<\/p>\n\n\n\n<p class=\"has-margin-bottom-zero\">From Patient-to-Payment\u2120, FinThrive provides the technology, advisory expertise, services, analytics and education programmes that healthcare organisations need to thrive in the communities they serve. FinThrive integrates knowledge and expertise of the entire revenue cycle in a way that provides unmatched benefits for healthcare. FinThrive empowers healthcare for everyone in every community by transforming financial and operational performance, enabling healthcare organisations to thrive.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-margin-bottom-medium is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-margin-bottom-small has-medium-font-size\" id=\"improving-value\">Improving Value<\/h3>\n\n\n\n<p>After joining FinThrive, I focused on addressing the rising cost of OEM maintenance. Even though we were using a third-party support provider at the time, I was unsure whether we were getting the most value for our spend. To find the right solution, we brought in Service Express to provide us with a competitive bid. I trusted Service Express\u2019 ability to lower our data centre maintenance costs and provide excellent service based on my previous experience with their support. It made sense to work with them again at FinThrive.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-margin-bottom-medium is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-margin-bottom-small has-medium-font-size\" id=\"embracing-change\">Embracing Change<\/h3>\n\n\n\n<p>I\u2019m familiar with the hesitation that accompanies the transition from OEM to third-party maintenance. Although change can be scary, you can trust Service Express to meet your data centre support needs. Our partnership with them enables FinThrive to continue to invest in true business needs over costly hardware maintenance.<\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-pullquote has-light-blue-background-color has-background\"><blockquote><p>\u201cWe work with Service Express because they are a strong partner who is attentive to our needs and committed to our success.\u201d<\/p><cite>Jan Ross<br>Chief Information Officer, FinThrive<\/cite><\/blockquote><\/figure>\n\n\n\n<div class=\"wp-block-group has-margin-bottom-zero is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-margin-bottom-small has-medium-font-size\" id=\"lowering-costs\">Lowering Costs<\/h3>\n\n\n\n<p>Service Express lives up to their commitment to providing data centre maintenance at a much lower rate than the OEMs or other third-party services. I\u2019ve been impressed with their engineer knowledge, responsiveness,&nbsp;parts availability and consistency. Service Express has made a significant impact on my operating expenses while maintaining (or over-delivering) the level of service in the past. We appreciate all that they do and couldn\u2019t ask for better support!<\/p>\n\n\n\n<p class=\"has-margin-bottom-zero\"><strong><em>Jan Ross<br><\/em><\/strong>Chief Information Officer, FinThrive<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn what nThrive had to say about switching support to Service Express in this testimonial.<\/p>\n","protected":false},"author":32,"featured_media":77216,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"freeform":false,"hero_image_id":76207,"show_author":false,"table_of_contents":[],"footnotes":""},"categories":[741],"tags":[],"resource":[570],"class_list":["post-33611","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-third-party-maintenance","resource-case-studies"],"featured_image_src":"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2024\/08\/Third-Party-Maintenance-Customer-Perspective-_-FinThrive_Meta-Image.jpg","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Third-Party Maintenance Customer Perspective | FinThrive | Service Express<\/title>\n<meta name=\"description\" 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