{"id":33679,"date":"2021-08-05T14:11:00","date_gmt":"2021-08-05T18:11:00","guid":{"rendered":"https:\/\/serviceexpress.com\/uk\/resources\/national-healthcare-provider-eliminates-service-gaps-at-over-60-data-centre-locations-with-service-express-partnership\/"},"modified":"2025-02-28T15:12:11","modified_gmt":"2025-02-28T15:12:11","slug":"healthcare-provider-case-study","status":"publish","type":"post","link":"https:\/\/serviceexpress.com\/uk\/resources\/healthcare-provider-case-study\/","title":{"rendered":"National healthcare provider eliminates service gaps at over 60 data centre locations with Service Express partnership"},"content":{"rendered":"\n
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Industry<\/p>\n\n\n\n

Healthcare<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"Location<\/figure>\n<\/div>\n\n\n\n
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Location<\/p>\n\n\n\n

Tennessee<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"Gear<\/figure>\n<\/div>\n\n\n\n
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Service<\/p>\n\n\n\n

Data Centre Maintenance<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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IT professionals deserve a level of service based on a foundation of trust, reliability, technical expertise and partnership. Yet IT teams continue to settle for data centre support that doesn\u2019t meet their needs or expectations.<\/p>\n\n\n\n

After years of poor communication, missed service level agreements (SLAs) and delayed repairs, IT leaders at a national healthcare provider decided it was time for a change. In searching for a maintenance solution to improve service quality, flexibility and savings for over 60 hospital data centres throughout the U.S., the company partnered with Service Express.<\/p>\n<\/div>\n\n\n\n

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\"An<\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Challenges Uncovered<\/h2>\n\n\n\n

Inconsistent service and unsatisfactory customer support from maintenance providers<\/p>\n\n\n\n

After initial conversations, it became clear IT leaders were unhappy with their support due to frequent complications, including:<\/p>\n\n\n\n