{"id":33680,"date":"2021-03-18T12:45:00","date_gmt":"2021-03-18T16:45:00","guid":{"rendered":"https:\/\/serviceexpress.com\/uk\/resources\/global-manufacturer-saves-3-2-million-by-refining-its-hardware-refresh-strategy\/"},"modified":"2024-10-09T20:22:11","modified_gmt":"2024-10-09T19:22:11","slug":"manufacturer-case-study","status":"publish","type":"post","link":"https:\/\/serviceexpress.com\/uk\/resources\/manufacturer-case-study\/","title":{"rendered":"Global manufacturer saves $3.2 million by refining its hardware refresh strategy"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-ea69a204 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:61px\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2021\/06\/clipboard.svg\" alt=\"Clipboard Icon\" class=\"wp-image-76205 lazyload\" style=\"width:61px\" width=\"61\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"is-style-default has-royal-color has-text-color has-small-font-size\" style=\"font-style:normal;font-weight:600;text-transform:uppercase\">Industry<\/p>\n\n\n\n<p style=\"margin-top:0\">Manufacturing<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-ea69a204 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:61px\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2021\/06\/location.svg\" alt=\"Location Icon\" class=\"wp-image-76207 lazyload\" style=\"width:61px\" width=\"61\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"is-style-default has-royal-color has-text-color has-small-font-size\" style=\"font-style:normal;font-weight:600;text-transform:uppercase\">Location<\/p>\n\n\n\n<p style=\"margin-top:0\">Michigan<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-ea69a204 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:61px\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" data-src=\"https:\/\/serviceexpress.com\/wp-content\/uploads\/2021\/06\/gear.svg\" alt=\"Gear Icon\" class=\"wp-image-76206 lazyload\" style=\"width:61px\" width=\"61\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"is-style-default has-royal-color has-text-color has-small-font-size\" style=\"font-style:normal;font-weight:600;text-transform:uppercase\">Service<\/p>\n\n\n\n<p style=\"margin-top:0\">Data Centre Maintenance<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-bar-bleed-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>A global manufacturer expected better than inconsistent support, a lack of communication and increased service calls for Dell EMC storage maintenance. Service Express was their answer to improve service efficiencies and establish reliable support.<\/p>\n\n\n\n<p>Several years of exceptional service and expertise led the manufacturer to partner with Service Express to meet its EMC storage support needs.<\/p>\n\n\n\n<p class=\"has-royal-color has-text-color has-large-font-size\" style=\"font-style:normal;font-weight:500\">Challenges Uncovered<\/p>\n\n\n\n<p>After evaluating the company\u2019s EMC support needs, Service Express identified underlying problems:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spending multimillion CapEx dollars every three years<\/li>\n\n\n\n<li>Refreshed equipment providing little to no performance improvements<\/li>\n\n\n\n<li>Experiencing rising OpEx costs every three years for a hardware refresh<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"530\" height=\"366\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2021\/03\/man-and-woman-reading-paper.jpg\" alt=\"An image of a male and female professional standing and reviewing a paper\" class=\"wp-image-76564 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 530px; --smush-placeholder-aspect-ratio: 530\/366;\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-box-shadow-light is-layout-constrained wp-container-core-group-is-layout-52009084 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<p class=\"has-large-font-size\" style=\"font-style:normal;font-weight:500\">Extra time and cost savings redirected to essential IT projects<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>3 years<\/strong> added to useful equipment life<\/li>\n\n\n\n<li><strong>$3.2 million<\/strong> in CapEx savings<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-block-width-medium is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1200\" height=\"435\" data-src=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2021\/03\/global-manufacturer-case-study-chart.jpg\" alt=\"An image of a graph of drive failures over time\" class=\"wp-image-76565 lazyload\" data-srcset=\"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2021\/03\/global-manufacturer-case-study-chart.jpg 1200w, https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2021\/03\/global-manufacturer-case-study-chart-1000x363.jpg 1000w, https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2021\/03\/global-manufacturer-case-study-chart-768x278.jpg 768w\" data-sizes=\"(max-width: 1200px) 100vw, 1200px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/435;\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h2 class=\"wp-block-heading has-royal-color has-text-color has-large-font-size\" id=\"h-the-service-express-solution\" style=\"font-style:normal;font-weight:500\">The Service Express solution<\/h2>\n\n\n\n<p><strong>Add disk space and extend EMC equipment life by three years<\/strong><\/p>\n\n\n\n<p>Service Express offered a more effective approach to the OEM-endorsed refresh cycle:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Evaluated performance and capacity needs on all EMC systems to determine necessary upgrades<\/li>\n\n\n\n<li>Presented reliability data for EMC hardware showing stability long after the OEM- recommended refresh time frame<\/li>\n\n\n\n<li>Added disk space to meet the company\u2019s storage demands, extending the life of equipment by three years<\/li>\n<\/ul>\n\n\n\n<p>At first, the company\u2019s IT leaders were unsure of the implications of an extended hardware life cycle. The common assumption is that devices have a higher failure rate toward the end of their service life. <strong>However, with over 25 years of Service Express support ticket history, the data shows that hardware is stable long after three years.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-box-shadow-light has-white-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">\n<p class=\"has-text-align-left has-royal-color has-text-color has-medium-large-font-size\" style=\"font-style:normal;font-weight:500\">The results<\/p>\n\n\n\n<p style=\"font-style:normal;font-weight:500\">CapEx and OpEx savings shifted to fund essential IT projects<\/p>\n\n\n\n<p>The extended refresh cycle saved the company <strong>$3.2 million in CapEx costs.<\/strong> By postponing the hardware refresh, the decrease in time, staffing and other resources also generated significant OpEx savings.<\/p>\n\n\n\n<p><strong>With a new refresh strategy, the IT department has more control in planning for its next refresh.<\/strong> Service Express enabled cost and time savings to redirect toward other resources and essential IT projects.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>To address inconsistent support, a lack of communication and increasing service calls for IBM storage maintenance, an international manufacturer turned to Service Express to improve service efficiencies and establish reliable support.<\/p>\n","protected":false},"author":32,"featured_media":77210,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"freeform":false,"hero_image_id":32881,"show_author":false,"table_of_contents":[],"footnotes":""},"categories":[733,736,741],"tags":[],"resource":[570],"class_list":["post-33680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hardware","category-it-budget-cost-savings","category-third-party-maintenance","resource-case-studies"],"featured_image_src":"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2024\/08\/Global-manufacturer-saves-3.2-million-by-refining-its-hardware-refresh-strategy_Meta-Image.jpg","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Global manufacturer saves $3.2 million by 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