{"id":33681,"date":"2021-02-26T16:20:00","date_gmt":"2021-02-26T21:20:00","guid":{"rendered":"https:\/\/serviceexpress.com\/uk\/resources\/third-party-maintenance-case-study-retailer-saves-over-212k\/"},"modified":"2024-10-09T20:23:15","modified_gmt":"2024-10-09T19:23:15","slug":"retailer-case-study","status":"publish","type":"post","link":"https:\/\/serviceexpress.com\/uk\/resources\/retailer-case-study\/","title":{"rendered":"Third-Party Maintenance Case Study | Retailer Saves Over \u00a3229K\ufffc"},"content":{"rendered":"\n<div class=\"wp-block-columns has-margin-bottom-medium is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"has-margin-bottom-xsmall\">Tasked by its finance department to implement cost efficiencies, a retailer sought changes to its large-scale data centre operations. The core challenge was to meet the company\u2019s business objectives goal with a limited IT budget.<\/p>\n\n\n\n<p>Service Express offered multiple solutions for lowering costs, proving its value as a trusted partner.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" id=\"challenges-uncovered\" style=\"margin-top:var(--wp--preset--spacing--60)\">Challenges Uncovered<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-margin-bottom-small has-medium-font-size\" id=\"overspending-on-unnecessary-services\">Overspending on unnecessary services<\/h3>\n\n\n\n<p>Service Express connected with key stakeholders to learn about service gaps with the current provider and how they impacted operations.<\/p>\n\n\n\n<p class=\"has-margin-bottom-xsmall\">The following roadblocks were identified:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overspending on post-warranty maintenance by paying for 24\/7 coverage on all systems regardless of criticality<\/li>\n\n\n\n<li>IT department spending time installing shipped parts from partner despite paying for 24\/7 onsite service<\/li>\n\n\n\n<li>Following the traditional OEM refresh cycle \u2013 resulting in the high cost of refreshing equipment every three years<\/li>\n<\/ul>\n\n\n\n<p>After presenting solutions for each challenge, the retailer moved forward to strengthen its support strategy.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group has-margin-bottom-zero has-white-color has-text-color is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group has-navy-background-color has-background is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-6c756ad3 wp-block-group-is-layout-flex\">\n<p><strong>Industry:<\/strong><br>Retail<\/p>\n\n\n\n<p><strong>Location: <\/strong><br>New York, New York<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-light-grey-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:0\">\n<p class=\"has-text-align-center\"><strong>\u00a3229K<br><\/strong>In OpEx savings<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><strong>60%<\/strong><br><\/strong>Decrease in maintenance costs<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Extended hardware refresh<\/strong> cycle by 2 years<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-margin-bottom-medium has-light-blue-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" id=\"the-service-express-solution-1\">The Service Express Solution<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-margin-bottom-small has-medium-font-size\" id=\"network-benefits-include-user-friendly-support-and-rapid-resolutions-1\">Optimised hardware refresh cycle and improved service delivery<\/h3>\n\n\n\n<p class=\"has-margin-bottom-small\">Service Express addressed the company\u2019s current hardware refresh cycle, which accounted for a large percentage of the IT department\u2019s CapEx and OpEx budgets.<\/p>\n\n\n\n<p class=\"has-margin-bottom-xsmall\">Given that the existing equipment met the retailer\u2019s needs, Service Express suggested a new approach to its refresh strategy:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Extend hardware refresh cycle from three to five years<\/li>\n\n\n\n<li>Customise service levels by criticality<\/li>\n\n\n\n<li>Provide an onsite engineer response for all required repairs<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-margin-bottom-medium is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" id=\"the-results\">The Results<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-margin-bottom-small has-medium-font-size\" id=\"created-a-long-term-strategy-to-reduce-opex-and-free-up-internal-resources\">Created a long-term strategy to reduce OpEx and free up internal resources<\/h3>\n\n\n\n<p class=\"has-margin-bottom-xsmall\">Opting for Service Express\u2019 recommended solutions, the company reconfigured its hardware refresh cycle and equipment coverage approach.&nbsp;<strong>As a result, the IT department saved over \u00a3229K annually in OpEx costs and decreased their maintenance spend by 60%.<\/strong>&nbsp;Service Express increased the productivity of the IT team by freeing up its time to spend on essential projects and innovations.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A retailer started looking for a third-party maintenance provider with expertise in lowering costs and developing long-term partnerships. The company turned to Service Express for data centre solutions and ended up saving over \u00a3212K in OpEx costs!<\/p>\n","protected":false},"author":32,"featured_media":77232,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"freeform":false,"hero_image_id":32902,"show_author":false,"table_of_contents":[],"footnotes":""},"categories":[733,736,741],"tags":[],"resource":[570],"class_list":["post-33681","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hardware","category-it-budget-cost-savings","category-third-party-maintenance","resource-case-studies"],"featured_image_src":"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2021\/02\/Third-Party-Maintenance-Case-Study-_-Retailer-Saves-Over-229K\ufffc_Meta-Image.jpg","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Third-Party Maintenance Case Study | Retailer Saves Over \u00a3229K\ufffc | Service Express<\/title>\n<meta name=\"description\" content=\"Find out how a retailer saved over \u00a3212K annually through Service Express - saving 60% on their data centre maintenance costs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/serviceexpress.com\/uk\/resources\/retailer-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Third-Party Maintenance Case Study | Retailer Saves Over \u00a3229K\ufffc | Service Express\" \/>\n<meta property=\"og:description\" content=\"A retailer started looking for a third-party maintenance provider with expertise in lowering costs and developing long-term partnerships. 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