{"id":33682,"date":"2021-06-24T13:48:00","date_gmt":"2021-06-24T17:48:00","guid":{"rendered":"https:\/\/serviceexpress.com\/uk\/resources\/international-delivery-company-saves-4-million-in-it-opex-costs\/"},"modified":"2025-02-28T15:12:40","modified_gmt":"2025-02-28T15:12:40","slug":"delivery-company-case-study","status":"publish","type":"post","link":"https:\/\/serviceexpress.com\/uk\/resources\/delivery-company-case-study\/","title":{"rendered":"International delivery company solves obstacles and saves \u00a34 million in OpEx costs"},"content":{"rendered":"\n
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Industry<\/p>\n\n\n\n

Transportation and Warehousing<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"Location<\/figure>\n<\/div>\n\n\n\n
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Location<\/p>\n\n\n\n

Pennsylvania<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"Gear<\/figure>\n<\/div>\n\n\n\n
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Service<\/p>\n\n\n\n

Data Centre Maintenance<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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The distribution company dealt with repeated service gaps, support issues and a lack of confidence in their third-party maintenance (TPM) provider\u2019s expertise. Interaction with its OEM and third-party vendors was complex, frustrating and inefficient. The team found it difficult to work effectively on priorities due to the hours needed to organise and follow up on service responses for critical failures.<\/p>\n\n\n\n

A new solution would include responsive and consistent communication combined with reliable service. The IT team connected with Service Express to support over 400 systems, including Brocade, EMC, HPE and IBM, in 28 locations.<\/p>\n<\/div>\n\n\n\n

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\"An<\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Challenges Uncovered<\/h2>\n\n\n\n

Lack of confidence in engineers\u2019 technical abilities and complicated support left the IT department frustrated<\/p>\n\n\n\n

Managing multiple support partners to provide equipment maintenance can require additional resources. Service Express identified several underlying problems impacting the IT department\u2019s productivity:<\/p>\n\n\n\n