{"id":58621,"date":"2022-09-01T12:00:00","date_gmt":"2022-09-01T16:00:00","guid":{"rendered":"https:\/\/serviceexpress.com\/uk\/?p=58621"},"modified":"2024-10-09T20:16:49","modified_gmt":"2024-10-09T19:16:49","slug":"hospital-pandemic-case-study","status":"publish","type":"post","link":"https:\/\/serviceexpress.com\/uk\/resources\/hospital-pandemic-case-study\/","title":{"rendered":"Hospital increases resiliency and ensures patient services remain accessible during global pandemic"},"content":{"rendered":"\n<div class=\"wp-block-columns has-margin-bottom-medium is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p>At the beginning of 2020, reoccurring hardware failures compromised the hospital\u2019s resiliency and ability to process increased quantities of COVID-19 and additional pathology tests. Before the pandemic, the hospital\u2019s IT team knew its systems were at capacity and unable to tackle a large-scale challenge. It was clear that equipment upgrades, process improvements and a disaster recovery solution were urgently needed to ensure systems remained up and running to support patient care.<\/p>\n\n\n\n<p><strong>The Head of IT Project Delivery approached Service Express to address the hospital\u2019s mission-critical needs to ensure clinical services were not jeopardised.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--60)\">System failures posed a significant risk to hospital data and operations<\/h2>\n\n\n\n<p>The pandemic accelerated the demand to develop a long-term solution to ensure IT infrastructure meets the facility\u2019s growing needs. Service Express identified the following challenges:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Outdated operating systems and SQL databases<\/li>\n\n\n\n<li>Systems at capacity and frequently running out of disk space<\/li>\n\n\n\n<li>Unable to upload and share data with two-way communication to partner hospitals due to outdated systems and limited resources<\/li>\n\n\n\n<li>Lack of disaster recovery systems or processes requiring the team to manually copy and paste data in the event of a significant event or failure<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group has-margin-bottom-zero has-white-color has-text-color is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group has-navy-background-color has-background is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-6c756ad3 wp-block-group-is-layout-flex\">\n<p><strong>Industry:<\/strong><br>Healthcare<\/p>\n\n\n\n<p><strong>Location: <\/strong><br>Ipswich, UK<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-light-grey-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:0\">\n<p class=\"has-text-align-center\">\u201cIf the system goes down for a significant amount of time \u2013 a matter of hours \u2013 all clinical services come to a grinding halt which puts patients at risk. We asked Service Express and the application system suppliers to help us accelerate this at an unprecedented speed. The team came up with solutions to anything we threw at them!\u201d<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>&#8211; Head of IT Project Delivery<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-margin-bottom-medium has-light-blue-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" id=\"the-service-express-solution-1\">New hardware was tested, delivered and implemented in less than one month<\/h2>\n\n\n\n<p>The hospital previously underwent a similar hardware refresh, albeit on a smaller scale, the project took the team around six months to complete. Due to the project\u2019s urgency, the team challenged Service Express to accomplish the necessary refresh within a limited timeframe. Service Express\u2019 delivery team worked around the clock to design and implement a solution remotely to limit face-to-face contact during the pandemic.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Upgraded hardware, operating systems, SQL databases and antivirus<\/li>\n\n\n\n<li>Created a custom two-way API to share and receive data from partner hospitals<\/li>\n\n\n\n<li>Addressed disaster recovery concerns with a parallel server, ensuring patient data remains available in the event of downtime<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-margin-bottom-zero is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" id=\"the-results\">Gained peace of mind knowing patients\u2019 data is secure and easily accessible<\/h2>\n\n\n\n<p class=\"has-margin-bottom-xsmall\">By partnering with Service Express to upgrade systems, address disaster recovery processes and connect data to partner facilities, the hospital can now scale its existing environment without impacting productivity. With reliable equipment, clinicians can continue to plan for future initiatives and treat their patients without worry.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Service Express assists hospital with data center equipment upgrades, process improvements, and a disaster recovery solution during 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