{"id":58626,"date":"2017-01-30T17:01:00","date_gmt":"2017-01-30T22:01:00","guid":{"rendered":"https:\/\/serviceexpress.com\/uk\/resources\/third-party-maintenance-tpm-vs-oem-support\/"},"modified":"2024-10-09T19:55:33","modified_gmt":"2024-10-09T18:55:33","slug":"oem-maintenance-vs-tpm-maintenance","status":"publish","type":"post","link":"https:\/\/serviceexpress.com\/uk\/resources\/oem-maintenance-vs-tpm-maintenance\/","title":{"rendered":"Third-Party Maintenance (TPM) vs OEM Support"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-margin-bottom-xsmall\">OEM support vs. third-party support \u2013 be prepared with what to know for each:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How costs differ and why<\/li>\n\n\n\n<li>Coverage and service offers of each<\/li>\n\n\n\n<li>Flexibility and support options for both<\/li>\n\n\n\n<li>Is there the possibility of customisation?<\/li>\n\n\n\n<li>Which fits your needs better?<\/li>\n\n\n\n<li>Which option should you choose?<\/li>\n<\/ul>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity has-margin-bottom-medium\"\/>\n\n\n\n<div class=\"wp-block-group has-margin-bottom-medium has-navy-color has-light-blue-background-color has-text-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center has-margin-bottom-zero\">When it comes to post-warranty maintenance, shouldn\u2019t the advantage really go to you?<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-left has-margin-bottom-small has-large-font-size\" id=\"costs\">Costs<\/h2>\n\n\n\n<div class=\"wp-block-columns has-margin-bottom-medium is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-margin-bottom-xsmall has-medium-font-size\" id=\"oem\">OEM<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sky-high costs<\/li>\n\n\n\n<li>OEMs favour a new hardware sale over a maintenance contract (even when new hardware isn\u2019t necessary).<\/li>\n\n\n\n<li>High support costs can lead you back to the purchasing table sooner than really needed.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-margin-bottom-xsmall has-medium-font-size\" id=\"tpm\">TPM<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Significantly lower costs<\/li>\n\n\n\n<li>Third-party maintenance providers\u2019 goal is to meet your need with the&nbsp;best custom solution.&nbsp;<\/li>\n\n\n\n<li>Lower maintenance costs keep your current data centre equipment functioning well, even post-warranty.&nbsp;<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity has-margin-bottom-medium\"\/>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-left has-margin-bottom-small has-large-font-size\" id=\"coverage\">Coverage<\/h2>\n\n\n\n<div class=\"wp-block-columns has-margin-bottom-medium is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-margin-bottom-xsmall has-medium-font-size\" id=\"oem\">OEM<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>One brand only \u2013 no option or flexibility<\/li>\n\n\n\n<li>OEM engineers service their own brand of tech only \u2013 data centres with more than one brand will need another engineer<\/li>\n\n\n\n<li>Unnecessary time is spent on determining who \u201cowns\u201d a problem rather than taking action to&nbsp;<strong>resolve<\/strong>&nbsp;a problem, extending your downtime.&nbsp;<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-margin-bottom-xsmall has-medium-font-size\" id=\"tpm\">TPM<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/serviceexpress.com\/uk\/data-center-maintenance\/supported-products\/\">Multiple vendor options<\/a>&nbsp;for your whole data centre<\/li>\n\n\n\n<li>Third-party maintenance engineers apply&nbsp;expertise&nbsp;to a variety of OEM storage, server and network equipment, not just a single brand.&nbsp;<\/li>\n\n\n\n<li>Your issue is resolved no matter what: your third-party maintenance support engineer is your&nbsp;dedicated service provider&nbsp;and understands your custom solution.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity has-margin-bottom-medium\"\/>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-left has-margin-bottom-small has-large-font-size\" id=\"administration\">Administration<\/h2>\n\n\n\n<div class=\"wp-block-columns has-margin-bottom-medium is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-margin-bottom-xsmall has-medium-font-size\" id=\"oem\">OEM<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cOur way is the only way\u201d<\/li>\n\n\n\n<li>OEM contracts tend to lock you into a narrow set of data centre support options.<\/li>\n\n\n\n<li>It is not unusual for your changes and customisation requests to be met with delays and penalties.&nbsp;<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-margin-bottom-xsmall has-medium-font-size\" id=\"tpm\">TPM<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cYour way! We will customise your data centre support.\u201d<\/li>\n\n\n\n<li>Third-party maintenance agreements offer you flexibility and a wide range of&nbsp;data centre support options.<\/li>\n\n\n\n<li>You\u2019ll find one simple customised solution that solves multiple issues \u2013 data centre updates, budget constraints and other key business considerations.&nbsp;<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>OEM support vs. third-party support \u2013 be prepared with what to know for each: how costs differ and why, coverage and service offers of each, flexibility and support options for both, is there possibility of customisation? Which fits your needs better? Which option should you choose?<\/p>\n","protected":false},"author":32,"featured_media":77197,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"freeform":false,"hero_image_id":33108,"show_author":false,"table_of_contents":[],"footnotes":""},"categories":[741],"tags":[],"resource":[568],"class_list":["post-58626","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-third-party-maintenance","resource-articles-insights"],"featured_image_src":"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2024\/08\/Third-Party-Maintenance-TPM-vs-OEM-Support_Meta-Image.jpg","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Third-Party Maintenance (TPM) vs OEM Support | Service Express<\/title>\n<meta name=\"description\" content=\"Compare third-party maintenance (TPM) to OEM support coverage. 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