{"id":77111,"date":"2024-07-15T12:00:00","date_gmt":"2024-07-15T11:00:00","guid":{"rendered":"https:\/\/serviceexpress.com\/uk\/?p=77111"},"modified":"2025-04-30T18:31:31","modified_gmt":"2025-04-30T17:31:31","slug":"key-considerations-when-purchasing-data-center-hardware","status":"publish","type":"post","link":"https:\/\/serviceexpress.com\/uk\/resources\/key-considerations-when-purchasing-data-center-hardware\/","title":{"rendered":"Key considerations when purchasing data centre hardware"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left\">When it\u2019s time to update your data centre hardware, there are a lot of decisions you need to make. Should you purchase new, recertified or refurbished data centre equipment? What supplier should you purchase from? How will you support your equipment once installed?&nbsp;&nbsp;<\/p>\n\n\n\n<p>As a <a href=\"https:\/\/serviceexpress.com\/uk\/resources\/what-is-third-party-maintenance-data-center\/\">third-party maintenance (TPM) provider<\/a>, we realise this can be an overwhelming process for any business. This Q&amp;A blog will answer common questions to consider before your next hardware purchase.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-should-i-purchase-new-recertified-or-refurbished-data-centre-equipment-nbsp\"><strong>Should I purchase new, recertified or refurbished data centre equipment?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Before identifying what type of data centre hardware to purchase, start by understanding the level of support you\u2019ll need and whether your top priority is flexibility or cost savings. OEMs often include a 1\u20133-year warranty with the purchase of new equipment. However, the service and level of support may be inconsistent or vary across manufacturers.&nbsp;&nbsp;<\/p>\n\n\n\n<p>When weighing your options for networking, core licences and storage, your best investment is to buy new for the OEM warranty and access to software and code updates. If you\u2019re considering servers, your decision will be driven by budget constraints and how quickly you need the server up and running.&nbsp;<\/p>\n\n\n\n<p>Sometimes, companies are required to buy new data centre hardware to meet performance, compliance, capacity or power requirements. If you <strong><em>don\u2019t <\/em><\/strong>need to refresh your equipment or aren\u2019t interested in chasing the latest and greatest technology, leveraging recertified or refurbished hardware may be in your best interest.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-what-s-the-difference-between-recertified-and-refurbished-data-centre-hardware-nbsp\"><strong>What\u2019s the difference between recertified and refurbished data centre hardware?<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Recertified hardware<\/strong> is typically overstock or unused returns. Also known as \u201cfactory recertified,\u201d this equipment arrives in sealed OEM packaging and includes an OEM warranty for support after the sale.&nbsp;<\/li>\n\n\n\n<li><strong>Refurbished hardware<\/strong> is reconfigured, retested and updated according to our stringent testing standards. While there\u2019s no OEM warranty included, we can bundle refurbished hardware with our <a href=\"https:\/\/serviceexpress.com\/uk\/data-center-maintenance\/\">Data Centre Maintenance<\/a>.&nbsp;<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-how-much-can-i-expect-to-save-by-purchasing-recertified-or-refurbished-equipment-nbsp\"><strong>How much can I expect to save by purchasing recertified or refurbished equipment?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>You can typically save 30\u201370% over brand-new equipment, even when purchasing from a VAR. These savings reflect the impact of depreciation. Rapid technology changes, rather than equipment quality or performance, cause the decline in hardware value.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-what-s-the-difference-between-warranty-and-support-nbsp\"><strong>What\u2019s the difference between \u201cwarranty\u201d and \u201csupport?\u201d<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Warranty<\/strong> is not a guaranteed SLA; it\u2019s typically parts replacement during regular business hours.&nbsp;<\/li>\n\n\n\n<li><strong>Support <\/strong>is a fixed SLA with a higher level of service; an engineer will be dispatched and come onsite.&nbsp;<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-what-are-the-differences-between-buying-from-an-oem-var-or-tpm-provider-nbsp\"><strong>What are the differences between buying from an OEM, VAR or TPM provider?<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>New or recertified: <\/strong>OEM&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Refurbished:<\/strong> You can choose between a VAR or TPM provider.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Some products can only be sold by an authorised VAR. As a TPM provider, it\u2019s a conflict of interest, and we\u2019ve chosen to maintain our neutrality. There are products we want to sell, but they don\u2019t exist in the market or haven&#8217;t matured enough.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-what-do-oems-and-vars-say-about-purchasing-from-tpm-providers-nbsp\"><strong>What do OEMs and VARs say about purchasing from TPM providers?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>If the product isn\u2019t new or recertified, they say it came from a used entity \u201cgrey market.\u201d There isn\u2019t a clear definition, but they suggest that parts from third-party providers are counterfeit or not made by the OEM. It\u2019s refurbished hardware, so this only causes confusion and uncertainty.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-where-does-service-express-get-its-data-centre-hardware-nbsp\"><strong>Where does Service Express get its data centre hardware?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>We use two primary sources:&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Our <a href=\"https:\/\/serviceexpress.com\/uk\/hardware-solutions\/it-asset-disposition\/\">IT Asset Disposition (ITAD)<\/a> Team procures equipment through customer trade-ins or unused returns from a customer lease. All hardware goes through our multiple-point inspection and testing process.&nbsp;<\/li>\n\n\n\n<li>We purchase equipment through our long-term hardware partners. Our trusted vendors are rigorously evaluated and vetted on an ongoing basis.&nbsp;<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-what-s-included-with-my-hardware-purchase-from-service-express-does-your-hardware-come-with-a-warranty-nbsp\"><strong>What\u2019s included with my hardware purchase from Service Express? Does your hardware come with a warranty?<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Recertified:<\/strong> If equipment is sold with the OEM warranty, the customer contacts the OEM to handle it.&nbsp;<\/li>\n\n\n\n<li><strong>Refurbished: <\/strong>In most cases, the product comes bundled with Service Express\u2019 Data Centre Maintenance.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>We have three standard maintenance SLAs, ranging from next business day response to 24\/7&#215;365 support. While professional services aren\u2019t included, they\u2019re available through an additional scope of work.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-what-are-my-leasing-options-nbsp\"><strong>What are my leasing options?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>While we don\u2019t lease ourselves, we have leasing partners we recommend to customers and use for many projects. We\u2019ve noticed that several companies have recently shifted to OpEx rather than CapEx spending.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-how-do-you-ensure-there-are-no-security-risks-with-refurbished-equipment-nbsp\"><strong>How do you ensure there are no security risks with refurbished equipment?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Security is our number one concern, and we use our expertise to comply with and meet required security standards. We often exceed requirements to ensure everything is wiped, factory reset and in perfect working order. The equipment we sell won\u2019t need intellectual property from the OEM to remain secure and safe. You\u2019ll be able to get open-source security software, updates, etc. to protect your investment.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-what-steps-does-service-express-take-for-quality-assurance-nbsp\"><strong>What steps does Service Express take for quality assurance?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Everything funnels through our Technical Centre, where systems are built, configured, tested, packaged and shipped from the same facility. We update equipment with the most current firmware and code, run it through the manufacturer&#8217;s steps and ensure all data is completely wiped. Our standard practise is to test everything in an environment similar to yours, and our disk testing tells us the life expectancy of the hardware. Since we may also provide you service after the sale, we prioritise quality for all parts and equipment.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-what-kind-of-lead-time-should-i-expect-nbsp\"><strong>What kind of lead time should I expect?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>From the time of the purchase order, two-week delivery is the norm. Next-day delivery is not uncommon for urgent needs and is an option. Depending on the project size, it could take 8\u201310 weeks or more for larger projects.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-what-does-the-sale-process-look-like-nbsp\"><strong>What does the sale process look like?<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"has-text-align-left\">It all starts with a conversation. We\u2019ll set up a call to discuss the project, conduct a needs analysis to understand the goals and bring in additional technical resources as needed. Because we\u2019re OEM agnostic, we take a more consultative approach to offer different and customized solutions.&nbsp;<\/p>\n\n\n\n<p class=\"has-text-align-left\">We prioritize building a relationship with you while providing the best solutions. We won\u2019t pressure you on timelines or budgets. If we can\u2019t provide a good fit, we\u2019ll be honest and engage a partner or direct you elsewhere for a better alternative.&nbsp;<\/p>\n<\/div>\n\n\n<div class=\"persistent-cta alignfull wp-block-serviceexpress-persistent-cta\" aria-hidden=\"true\">\n\t\n\n<div class=\"wp-block-group persistent-cta__container has-white-color has-royal-background-color has-text-color has-background is-layout-constrained wp-container-core-group-is-layout-f36bc466 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group persistent-cta__content is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-medium-font-size\" style=\"font-style:normal;font-weight:500\">Learn more about your hardware purchasing options<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary-light\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/uk\/contact\/\">Connect with us<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Get answers to common questions about purchasing new, refurbished and recertified data centre hardware. <\/p>\n","protected":false},"author":80,"featured_media":77114,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"freeform":false,"hero_image_id":77113,"show_author":true,"table_of_contents":[],"footnotes":""},"categories":[733,736],"tags":[],"resource":[716],"class_list":["post-77111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hardware","category-it-budget-cost-savings","resource-blogs"],"featured_image_src":"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2024\/07\/Refurb-HWS_Blog_Meta.jpg","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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