{"id":33932,"date":"2021-04-22T06:00:59","date_gmt":"2021-04-22T10:00:59","guid":{"rendered":"https:\/\/serviceexpress.com\/uk\/newsroom\/service-express-is-a-gartner-peer-insights-customer-first-vendor-for-data-centre-and-network-third-party-hardware-maintenance\/"},"modified":"2025-12-11T21:28:13","modified_gmt":"2025-12-11T21:28:13","slug":"service-express-is-a-gartner-peer-insights-customer-first-vendor-for-data-center-and-network-third-party-hardware-maintenance","status":"publish","type":"press-release","link":"https:\/\/serviceexpress.com\/uk\/newsroom\/service-express-is-a-gartner-peer-insights-customer-first-vendor-for-data-center-and-network-third-party-hardware-maintenance\/","title":{"rendered":"Service Express is a Gartner Peer Insights Customer First Vendor for Data Centre and Network Third-Party Hardware Maintenance"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><span class=\"TextRun SCXW85670881 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW85670881 BCX9\">The Gartner Peer Insights Customer First Signals Technology Providers Who Have Pledged at an Organisation level to Provide the Opportunity to Leave a Review to All Applicable Customers<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW85670881 BCX9\"><span class=\"SCXW85670881 BCX9\">&nbsp;<\/span><br class=\"SCXW85670881 BCX9\"><\/span><\/p>\n\n\n\n<p><strong>GRAND RAPIDS, Mich., 22 April 2021 \u2013 <\/strong><span data-contrast=\"auto\">Service Express, a leading provider of data\u00a0centre and third-party hardware maintenance solutions, is excited to share that they have joined\u00a0the\u00a0<\/span><a href=\"https:\/\/www.gartner.com\/reviews\/market\/data-center-and-network-third-party-hardware-maintenance\/vendor\/service-express\/product\/service-express-data-center-and-network-third-party-hardware-maintenance-services\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><span data-contrast=\"none\">Gartner Peer Insights Customer First programme<\/span><\/a><span data-contrast=\"auto\">\u00a0in the\u00a0data centre maintenance\u00a0market. Gartner defines\u00a0data centre and third-party hardware maintenance\u00a0as\u00a0contracts for data centre and network equipment that may cover hardware replacement, on-site field engineering, technical\u00a0support\u00a0and proactive monitoring.\u00a0\u00a0<\/span><\/p>\n\n\n\n<p><a href=\"https:\/\/blogs.gartner.com\/reviews-pages\/customer-first-landing-page\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><span data-contrast=\"none\">The\u00a0Gartner Peer Insights\u00a0Customer First\u00a0programme<\/span><\/a><span data-contrast=\"auto\">\u00a0is designed to build trust and credibility, by signaling that a technology provider solicits reviews from all customers and recognises the benefits of honest, unbiased feedback. Joining this\u00a0programme\u00a0means that Service Express\u00a0is transparent and uses customer insights to drive product development,\u00a0service\u00a0and\u00a0support.\u00a0\u00a0<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">\u201cWe believe that being a Customer First participant&nbsp;<\/span><span data-contrast=\"auto\">reinforces the commitment we make to our customers<\/span><span data-contrast=\"auto\">&nbsp;and&nbsp;<\/span><span data-contrast=\"auto\">opens<\/span><span data-contrast=\"auto\">&nbsp;up<\/span><span data-contrast=\"auto\">&nbsp;conversations for<\/span><span data-contrast=\"auto\">&nbsp;areas of<\/span><span data-contrast=\"auto\">&nbsp;improvement<\/span><span data-contrast=\"auto\">,&#8221;&nbsp;<\/span><span data-contrast=\"auto\">said Ron&nbsp;<\/span><span data-contrast=\"auto\">Alvesteffer<\/span><span data-contrast=\"auto\">&nbsp;President and CEO of Service Express.&nbsp;<\/span><span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"auto\">Our<\/span><span data-contrast=\"auto\">&nbsp;<\/span><span data-contrast=\"auto\">10-minute<\/span><span data-contrast=\"auto\">&nbsp;average engineer callback time, 99% onsite response and 97% first-trip repair success rate<\/span><span data-contrast=\"auto\">&nbsp;sets us apart from other<\/span><span data-contrast=\"auto\">&nbsp;maintenance providers.&nbsp;<\/span><span data-contrast=\"auto\">We are grateful for our customers\u2019 willingness to share their thoughts with us. Their feedback helps us to focus our efforts as we continually strive to improve our standards of service.&#8221;<\/span><span data-ccp-props=\"{\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Service Express&nbsp;stands by its&nbsp;technical expertise, award-winning service and&nbsp;the experience provided to&nbsp;its&nbsp;customers.&nbsp;The company has maintained an&nbsp;average Net Promoter Score (NPS) of 90 in 2020&nbsp;\u2014 further&nbsp;supporting Service Express\u2019&nbsp;dedication to customer satisfaction and user-friendly support.<\/span><\/p>\n\n\n\n<p><b><span data-contrast=\"auto\">About the Gartner Peer Insights Customer First programme<\/span><\/b><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{\">&nbsp;<\/span><\/p>\n\n\n\n<p><i><span data-contrast=\"auto\">The\u202fGartner Peer Insights Customer First programme constitutes an organisation\u2019s commitment to solicit reviews from its customers using programmatic sourcing strategies and best practices. They neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.<\/span><\/i><i><span data-contrast=\"auto\">\u202f<\/span><\/i><span data-ccp-props=\"{\">&nbsp;<\/span><\/p>\n\n\n\n<p><b><span data-contrast=\"auto\">About Service Express<\/span><\/b>&nbsp;<\/p>\n\n\n\n<p><span data-contrast=\"auto\">As a leading data centre solutions provider, Service Express specialises&nbsp;<\/span><span data-contrast=\"auto\">in onsite data centre support for server,\u202f<\/span><span data-contrast=\"auto\">storage<\/span><span data-contrast=\"auto\">\u202fand network equipment to help IT teams to control costs and optimise infrastructure strategy. Customers can manage,&nbsp;<\/span><span data-contrast=\"auto\">monitor<\/span><span data-contrast=\"auto\">\u202fand automate support with\u202f<\/span><span data-contrast=\"auto\">ExpressConnect<\/span><span data-contrast=\"auto\">\u00ae. Founded in 1993, Service Express maintains multivendor data centre equipment for healthcare, manufacturing, education, finance, government,\u202f<\/span><span data-contrast=\"auto\">technology<\/span><span data-contrast=\"auto\">\u202fand other Fortune 500 companies worlreide.<\/span><span data-ccp-props=\"{\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">In addition to post-warranty maintenance, Service Express offers hardware system and sales solutions, OS support, IT asset disposition and data centre relocations. For more information, visit\u202f<\/span><a href=\"https:\/\/serviceexpress.com\/uk\/\"><span data-contrast=\"none\">serviceexpress.com\/uk<\/span><span data-contrast=\"none\">.<\/span><\/a><span data-contrast=\"auto\">&nbsp;<\/span><span data-ccp-props=\"{\">&nbsp;<\/span><\/p>\n<\/div>\n","protected":false},"author":32,"featured_media":33933,"template":"","meta":{"ep_exclude_from_search":false,"show_author":false},"class_list":["post-33932","press-release","type-press-release","status-publish","has-post-thumbnail","hentry"],"featured_image_src":"https:\/\/serviceexpress.com\/uk\/wp-content\/uploads\/sites\/5\/2021\/10\/ServiceExpress-Gartner-CustomerFirst-1200X628.png","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service Express is a Gartner Peer Insights Customer First Vendor for Data Centre and Network Third-Party Hardware Maintenance | Service 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