ExpressConnect® Ticketing

Ticketing that works the way you do

Accelerate your service. Rely on responsive, real-time support in your data center. Within 30 minutes of each new ticket, you can expect a call from our engineer to discuss your service plan. From requesting maintenance to scheduling an engineer callback, ExpressConnect® Ticketing makes support convenient for you.

ExpressConnect Ticketing Advantages for your Data Center

  • Place service tickets from any device
  • Schedule engineer service callbacks
  • Track real-time service ticket status, including tickets generated automatically via ExpressConnect Monitoring
  • Review all ticket history by agreement, location or date
  • Upload technical documents and share notes directly with your engineer
  • Place service tickets in your existing ITSM with Integration

Easily manage service ticket activity

You can place, view and sort service tickets and track real-time status in our navigation-friendly tool. 

Direct connection to your engineer

It’s easy to collaborate with our service team. Quickly add notes and upload helpful documents to service tickets for your engineer to reference.

Flexibility to fit your priorities

Schedule an engineer service callback within five days of submitting a ticket using our convenient response feature. 

Integrate with the tools you already use

Place service tickets in your existing ITSM with a custom integration or using our ServiceNow Certified App.

ExpressConnect Ticketing FAQs

For additional questions or to see a demo of all our ticketing features, please contact us.

What happens after I place a service ticket?

For each new service ticket placed, your Service Engineer will call you within 30 minutes to confirm service plans with you.

You can count on an express resolution with our 24/7×365 in-house customer support team, quick service callback, local parts inventory and more.

How does automated ticketing work?

Using either an appliance or built-in hardware monitoring, ExpressConnect Monitoring immediately detects a hardware issue, opens a ticket for you, adds related service diagnostics and notifies our service team. Within 30 minutes of each new ticket, your engineer calls to discuss your service plan with you and will arrive onsite for a fast first-time fix.

Insights from our customers

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Let’s talk about upgrading your data center maintenance

With ExpressConnect, your day just got easier.