Quality Assurance

Industry leader in quality parts

Quality you can trust

To ensure successful repairs and increased uptime for you, we use only quality new and recertified parts. With over 20,000 square feet of shelf space in our Distribution Center, we act as our own single largest parts vendor.  We also source parts directly from Dell, HPE, Cisco, and other trusted partners.


In our Enterprise Production Lab, we take quality control steps, including: cleaning parts, stress testing, NIST-compliant data erasure, and other functionality tests. 


A comprehensive approach to data center parts


Parts are run through a full battery of tests in our purpose-built Enterprise Production Lab to ensure functionality and cleanliness.


Parts are sourced from over 300 trusted partners in our worldwide vendor network. Each partner must meet a set of quality standards and ongoing results-based metrics.



With 99.85% inventory accuracy, we have the parts needed to maintain uptime for your server, storage and network equipment. 

Our people-powered approach sets the standard for what service can and should be

Our “Right Parts at the Right Time” process to supporting your server, storage and network equipment

How Can We Help?

Learn more about expert data center maintenance solutions.

Additional Resources

EOL & EOSL Database >

Search and find upcoming EOL or EOSL dates on hardware

VIDEO: What is Third-Party Maintenance? >

How is third-party data center maintenance different than OEM support?

ExpressConnect® Monitoring >

Automated 24/7 hardware support solution for your data center

Gartner Peer Insights Customer First Badge

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates. The Gartner Peer Insights Customer First badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. The Gartner Peer Insights Customer First program constitutes an organization’s commitment to solicit reviews from its customers using programmatic sourcing strategies and best practices. They neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.