COVID Updates & Customer Information: Service Express continues to operate at full capacity in providing support to customers, maintaining parts inventories and responding successfully within COVID-19 restrictions. View updates

Data Center Support: ServiceEdge Logo

Green-Light Response

When you call, we’re ready

Immediate and simple

Save time. No phone trees or diagnostics when you need support. You can count on a service response that is so quick you can grab that second cup of coffee before your next meeting. 

Spend less time on “managing” your data center support and more time on your IT agenda with our brand of third-party maintenance.

Data Center Support: Responsive Third-Party Maintenance

Prioritizing your service experience

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IN-HOUSE CUSTOMER SUPPORT

Opening a service ticket is simple: you can call 24/7/365 to connect to our friendly, knowledgeable Service Express customer support team or place a service ticket online with ExpressConnect®.

QUICK ENGINEER CALLBACK

Within 30 minutes of placing a service ticket, your engineer calls to review what is happening and determine next steps.

LOCAL HARDWARE PARTS

Critical parts for your server, storage and network equipment are on the shelf at your nearest Service Express location. Parts delays are eliminated with our data-driven OnDeck® Predictive Sparing® system.

WHAT'S THE STATUS?

Your engineer provides real-time status updates on your service progress, so you can plan and communicate accordingly.

EXPRESS RESOLUTION

With the right resources and expertise in place, your expectations and service needs are successfully met.

PartsRx: Using service ticket diagnosis, this system prescribes the part(s) needed for a successful repair.

First-trip repair rate: 97%

On-site response rate: 99%

Data Center Support: ServiceEdge Logo

Our people-powered approach sets the standard for what service can and should be

Data Center Support: PartsEdge Logo

Our “Right Parts at the Right Time” process to supporting your server, storage and network equipment

Service Express

Data Center and Network Third-Party Hardware Maintenance

4.8

33 Verified Reviews >
as of July 10, 2020

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

Contact us for a maintenance quote today

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