Green-Light Response
Increasing your uptime
Immediate and simple
Save time. No phone trees or diagnostics when you need support. You can count on a service response that is so quick you can grab that second cup of coffee before your next meeting.
Spend less time on managing your data center support and more time on your IT agenda with our brand of third-party maintenance.
Prioritizing your service experience
IN-HOUSE CUSTOMER SUPPORT
You can call or live chat to connect to our friendly, knowledgeable customer support team 24/7/365 for help placing a ticket or finding the answers you need.
QUICK ENGINEER CALLBACK
For every new service ticket, your engineer will call you within 30 minutes to review the issue and discuss the service plan.
LOCAL HARDWARE PARTS
Critical parts for your server, storage and network equipment are on the shelf at your nearest Service Express location. Parts delays are not a problem with our data-driven OnDeck® Predictive Sparing® system.
WHAT'S THE STATUS?
Your engineer provides real-time status updates on your service progress in ExpressConnect®, so you can plan and communicate with your team and other impacted departments.
EXPRESS RESOLUTION
Using our decades of experience, hardware service data and love of process, we’ve eliminated inconveniences and slowdowns for our customers.
With ExpressConnect® Monitoring, hardware alerts and ticketing are automated for fast first-time fixes in your data center. When an issues occurs, the fault is immediately diagnosed, a ticket is automatically opened and your engineer calls you to discuss the service plan.
Our all-in-one platform to proactively manage your data center maintenance with automated support
Our people-powered approach sets the standard for what data center support and service can and should be
Our “Right Parts at the Right Time” process to supporting your server, storage and network equipment
How Can We Help?
Learn more about expert data center maintenance solutions.
Additional Resources
EOL & EOSL Database >
Search and find upcoming EOL or EOSL dates on hardware
VIDEO: What is Third-Party Maintenance? >
How is third-party data center maintenance different than OEM support?
ExpressConnect® Monitoring >
Automated 24/7 hardware support solution for your data center
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