Green-Light Response
When you call, we’re ready
Immediate and simple
Save time. No phone trees or diagnostics when you need support. You can count on a service response that is so quick you can grab that second cup of coffee before your next meeting.
Spend less time on “managing” your data center support and more time on your IT agenda with our brand of third-party maintenance.
Prioritizing your service experience
IN-HOUSE CUSTOMER SUPPORT
Opening a service ticket is simple: you can call 24/7/365 to connect to our friendly, knowledgeable Service Express customer support team or place a service ticket online with ExpressConnect®.
QUICK ENGINEER CALLBACK
Within 30 minutes of placing a service ticket, your engineer calls to review what is happening and determine next steps.
LOCAL HARDWARE PARTS
Critical parts for your server, storage and network equipment are on the shelf at your nearest Service Express location. Parts delays are eliminated with our data-driven OnDeck® Predictive Sparing® system.
WHAT'S THE STATUS?
Your engineer provides real-time status updates on your service progress, so you can plan and communicate accordingly.
EXPRESS RESOLUTION
With the right resources and expertise in place, your expectations and service needs are successfully met.
PartsRx: Using service ticket diagnosis, this system prescribes the part(s) needed for a successful repair.
First-trip repair rate: 97%
On-site response rate: 99%
Our people-powered approach sets the standard for what service can and should be
Our “Right Parts at the Right Time” process to supporting your server, storage and network equipment
Learn more about the advantages of our data center maintenance
Contact us for a maintenance quote today
