Technical Smarts

Experts in the data center

Problem-Solvers and Trusted Advisors

Minimizing downtime. Multi-platform support for your Cisco, IBM, HPE, Dell EMC and other OEM server, storage and network equipment.

Maximizing strategy. Critical insights for your data center decision-making, including failure analysis for your infrastructure, cost-saving analysis for your network equipment, and risk assessment.

Know-how and support in your data center

ONGOING LEARNING

Our award-winning Aces Development training program incorporates actual service call needs with continuous engineer development. Classes address customer needs, engineer skillset, and historical service data. The result? Your engineer is prepared to meet the specific support demands in your data center.

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TECHNICAL RESOURCES

In the real world, unusually complex problems or uncommon issues arise. Engineers can find additional 24/7 support from our Field Technical Operations (FTO) Support team. This FTO team of technical operations experts are always ready with answers and next steps to resolve issues and maximize uptime.

Our people-powered approach sets the standard for what service can and should be

Our “Right Parts at the Right Time” process to supporting your server, storage and network equipment

How Can We Help?

Learn more about expert data center maintenance solutions.

Additional Resources

EOL & EOSL Database >

Search and find upcoming EOL or EOSL dates on hardware

VIDEO: What is Third-Party Maintenance? >

How is third-party data center maintenance different than OEM support?

ExpressConnect® Monitoring >

Automated 24/7 hardware support solution for your data center

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