Reports

Top IT Infrastructure Challenges & Priorities for the Future

Managing an organization’s IT infrastructure is a demanding responsibility. At all levels, IT professionals must be adaptive, strategic thinkers ready to meet current technology challenges and anticipate future demands.

Service Express surveyed a broad array of IT professionals on a variety of topics from the challenges of changing technology in business they face, to their plans regarding the use of cloud-based services. This report represents what we learned. We think you will find these insights useful to your organization and, specifically, your data center operations.

IT Priorities & Infrastructure Report

Recent Articles

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Case Studies

National Healthcare Provider Eliminates Service Gaps at Over 60 Data Center Locations with Service Express Partnership

IT professionals deserve a level of service based on a foundation of trust, reliability, technical expertise and partnership. Yet IT teams continue to settle for data center support that does not meet their needs or expectations. After years of poor communication, missed SLAs and delayed repairs, IT leaders at a national healthcare provider decided it […]

Muddy River Floods Buildings & Trees
Case Studies

Rebuilding the Data Center: Disaster Recovery After Historic Flood

When Service Express received the call from a Midwest hospital's data center that had been flooded, the hardware and service teams immediately created an emergency response plan and raced to help. A group of ten technical engineers were quickly assembled and worked around the clock to prepare over 25 servers within three days.

Red, White, Black, Blue Cars Driving in Opposite Directions on Highway
Case Studies

International Delivery Company Saves $5 Million in IT OpEx Costs

The distribution company dealt with repeated service gaps, support issues and a lack of confidence in their current third-party maintenance (TPM) provider’s expertise. A new solution would include responsive communication, reliable service and consistent responses. The IT team connected with Service Express to support over 400 systems, including Brocade, EMC, HPE and IBM, in 28 locations.