What is the difference between recertified and refurbished?

Many OEMs have their own term for what they consider “Factory Recertified” equipment (Dell Recertified, HPE Renew, Cisco Excess, etc.) These servers are typically factory overstock or an unused return. The server was initially built and configured by the OEM, but once it’s customized or leaves the factory, it can no longer be considered OEM new. In some cases, these systems come with a base OEM Next Business Day (NBD) warranty, which is eligible for uplifted Service Express support to a higher Service Level Agreement (SLA). Refurbished means a used server has been reconfigured, re-tested and re-updated according to our stringent testing standards. The difference between a refurbished solution and an OEM recertified solution is the eligibility for OEM support. Refurbished systems are no longer eligible for OEM coverage, although many of these systems have open-source firmware and software updates. All of our refurbished hardware solutions can be supported using one of our many maintenance coverage options.

Do you offer hyperconverged solutions or alternatives?

As a VMware Enterprise Solutions Provider, we offer VSAN in place of home-built hyperconverged solutions such as Nutanix, VxRail, Hyperflex, SimpliVity, etc. These platforms utilize VSAN as a layer to their hyperconverged OS so this option can be just as effective but less expensive. You then have the flexibility to select any major intel or AMD server brand for the solution.

Data Center Hardware

Plan for current and future server, storage and network demands with access to custom-built systems delivered by a team of hardware experts.

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Experience a consultative hardware approach

Discover the right hardware solution for your business needs and requirements. Whether you’re interested in new, recertified or refurbished data center hardware, our experts are ready to help. We work alongside your team to deliver end-to-end solutions, including consulting, sales, installation, professional support and more.

Server, storage and networking
equipment from the top manufacturers

Don’t see what you’re looking for? Contact us to learn more about our current inventory.

NEW, RECERTIFIED & REFURBISHED HARDWARE

Custom-built hardware solutions

Meet your budget, performance, timeline and sustainability needs with access to new, recertified and refurbished hardware. Our dedicated consultants and production engineers ensure you receive a prompt, reliable and customized solution.

System builds, customization, configuration, installation and deployment
Windows licensing available
Testing in our state-of-the-art production lab
Assistance with disposal of retired equipment with IT Asset Disposition (ITAD) services
Additional options for Data Center Maintenance available.

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A close up image of the blinking lights on equipment in an equipment rack

IBM HARDWARE

Meet evolving demands with IBM® hardware

Sometimes you have to buy new. That’s why we offer a customized approach to find the best solution for your current and future hardware needs.

IBM Hardware offerings

Hardware solutions you can count on

Parts in inventory

Average DOA rate for implemented refurbished hardware

Inventory accuracy

Trusted partners in our network

Savings over OEM and other vendors

Optimize your environment with help of our
dedicated hardware team

Chase Mills

Infrastructure Sales Consultant-Multiplatform

Daniel Postma

Infrastructure Sales Consultant-Multiplatform

Doug Woodard

Hardware Broker Sales

Jerry DeBoer

Infrastructure Sales Consultant-Multiplatform

Sam Anderson

Infrastructure Sales Consultant

Steve Mullan

Infrastructure Sales Consultant-Multiplatform

Walker Aurand

Infrastructure Sales Associate-Multiplatform

Data Center Hardware FAQ

Recertified equipment comes from the OEM through its “renew” divisions and programs (HPE Renew, Cisco Excess, etc.). Recertified equipment is often an unused customer return the OEM is unable to resell as “new” and overstock. This hardware typically arrives in OEM packaging and includes an OEM warranty.

Refurbished hardware is sourced through IT Asset Disposition (ITAD) services or a trusted vendor network. This equipment has been graded, tested, wiped and updated according to our multi-point inspection standards. Refurbished hardware doesn’t include an OEM warranty, but we often bundle solutions with our Data Center Maintenance support.

All hardware is sent to our Technical Center, where it’s graded, tested, wiped, updated, built, configured, packaged, etc. Our practice is to test hardware in an environment similar to our customer’s, ensuring everything is up and running and properly configured.

Our data center hardware comes from our IT Asset Disposition (ITAD) services and over 300+ trusted partners in our vendor network. Every piece of hardware and system we build undergoes a multi-point inspection and rigorous testing process.

The lead time varies depending on the urgency and size of the project. The average turnaround time for delivery is two weeks after the purchase order. Contact our team for an accurate estimate.

Service Express

Data Center and Network Third-Party Hardware Maintenance

5 Reviewed Nov 8, 2023

SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
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5 Reviewed Oct 27, 2023

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
”(read more)
5 Reviewed Oct 27, 2023

I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
”(read more)

5 Reviewed Oct 31, 2023

Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
”(read more)
5 Reviewed Jul 31, 2023

The engineers are well experienced and have good knowledge. They have timely responses.
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5 Reviewed Jul 21, 2023

Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
”(read more)

5 Reviewed Jul 17, 2023

They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.
”(read more)
5 Reviewed Jul 13, 2023

Switching Service Express is the best decision we have made
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5 Reviewed May 1, 2023

We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.
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