No, there is no additional charge. ExpressConnect® technology is included with your maintenance coverage.
Our integration specialist will need remote access to your equipment and an environment to deploy the virtual appliance for ExpressConnect® Monitoring. Once deployed, your specialist completes configuration and testing remotely.
Yes — ExpressConnect® Monitoring is designed to protect data and is NIST compliant. Any unnecessary ports and applications are locked down to eliminate the risk of exposing data to incoming internet traffic. Our product support team continuously monitors for security alerts and proactively analyzes data security trends.
Using either an appliance or built-in hardware monitoring, ExpressConnect® Monitoring automatically opens a ticket for you when it detects a hardware issue and notifies our service team immediately. Your engineer calls within 30 minutes to discuss your service plan with you and arranges to arrive onsite for a fast first-time fix.
Your service engineer calls you within 30 minutes to confirm service plans with you. You can count on a quick service callback, service diagnostics, local parts inventory, and more for an express resolution.
It’s easy to get started. Contact your account executive for a time to connect with an integration specialist. Your specialist provides the resources and support needed to begin building your integration.
Use our REST API to automate ticketing workflows for custom-build monitoring and ticketing systems. Our support team partners with your developer to integrate your system with ours. You’ll have the resources needed for a successful integration, including:
- Instructions & documentation
- Templated code
- Assistance and answers from your dedicated account integration specialist for any technical questions
You can store and view equipment warranty coverage to maintain your data center support. With visibility into warranty expiration dates, you have enough lead time to evaluate support needs and make better strategic decisions. Keep your asset information current by updating any changes to warranty coverage accordingly:
- Equipment support provided by Service Express
- Equipment support provided by an OEM
- Decommissioned equipment to be removed from support and warranty tracking
We want to help you avoid overlooking any expiration dates, operating exposed or missing an opportunity to reduce costs.
Yes, your account administrator can easily add users to ExpressConnect® at any time.
- Each new user receives an email with steps to complete setup
- Access permissions are assigned based on locations or agreement
- Reactivate/deactivate an account as needed