IT professionals deserve a level of service based on a foundation of trust, reliability, technical expertise and partnership. Yet IT teams continue to settle for data center support that does not meet their needs or expectations. After years of poor communication, missed SLAs and delayed repairs, IT leaders at a national healthcare provider decided it […]
When Service Express received the call from a Midwest hospital's data center that had been flooded, the hardware and service teams immediately created an emergency response plan and raced to help. A group of ten technical engineers were quickly assembled and worked around the clock to prepare over 25 servers within three days.
The distribution company dealt with repeated service gaps, support issues and a lack of confidence in their current third-party maintenance (TPM) provider’s expertise. A new solution would include responsive communication, reliable service and consistent responses. The IT team connected with Service Express to support over 400 systems, including Brocade, EMC, HPE and IBM, in 28 locations.
To address inconsistent support, a lack of communication, and increasing service calls for IBM storage maintenance, an international manufacturer turned to Service Express to improve service efficiencies and establish reliable support.
A retailer started looking for a third-party maintenance provider with expertise in lowering costs and developing long-term partnerships. The company turned to Service Express for data center solutions and ended up saving over $264K in OpEx costs!
Transcontinental Advanced Coatings utilized cloud solutions to transition from a 1997 AS/400 system over to a cloud-hosted IBM i environment, with minimal disruption
Learn what nThrive had to say about switching support to Service Express in this testimonial.
Learn what Issuer Direct had to say about switching support from an OEM to a third-party maintenance company Service Express in this testimonial.
Learn what Komatsu had to say about switching support from an OEM to a third-party maintenance company Service Express in this testimonial.