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Case Studies

A close up image of a stethoscope and pen on top of some papers with charts on them
Case Studies

National healthcare provider eliminates service gaps at over 60 data center locations with Service Express partnership

Industry Healthcare Location Tennessee Service Data Center Maintenance IT professionals deserve a level of service based on a foundation of trust, reliability, technical expertise and partnership. Yet IT teams continue to settle for data center support that doesn’t meet their needs or expectations. After years of poor communication, missed service level agreements (SLAs) and delayed […]

Muddy River Floods Buildings & Trees
Case Studies

Rebuilding the Data Center: Disaster Recovery After Historic Flood

When Service Express received the call from a Midwest hospital's data center that had been flooded, the hardware and service teams immediately created an emergency response plan and raced to help. A group of ten technical engineers were quickly assembled and worked around the clock to prepare over 25 servers within three days.

Red, White, Black, Blue Cars Driving in Opposite Directions on Highway
Case Studies

International delivery company solves service obstacles and saves $5 million in OpEx costs

The distribution company dealt with repeated service gaps, support issues and a lack of confidence in their current third-party maintenance (TPM) provider’s expertise. A new solution would include responsive communication, reliable service and consistent responses. The IT team connected with Service Express to support over 400 systems, including Brocade, EMC, HPE and IBM, in 28 locations.