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Your day just got easier

ExpressConnect® is an all-in-one platform where you can manage your data center maintenance. Simplify your service with automated alerts, account insights, ticketing integration and more.

Overview

Monitoring

Portal

Why ExpressConnect

What is ExpressConnect?

Monitoring

  • Real-time hardware issue alerts
  • Automated ticketing with immediate fault diagnosis
  • Server, storage and network
    capabilities

Portal

  • View agreements, equipment, SLAs, ticket status and support history
  • Communicate directly with your
    engineer
  • Schedule service callbacks

Take charge of your hardware maintenance with ExpressConnect to free up time, find what you need and keep your service on track.

Integrations

ExpressConnect integrates with the following third-party providers:

MONITORING

Be more productive

With automated alerts and ticketing, you spend less time on service issues and more time on higher-level priorities.

PORTAL

Connect to what you need

Interactive access and visibility into your service and account information from anywhere at anytime.

Accomplish more with ExpressConnect

Minimize your downtime
with automation

Proactive.
Think of hardware monitoring as your autopilot for alerts and ticketing. Equipment issues are automatically detected, diagnosed and ticketed for you. You just need to answer the phone when your engineer calls to arrange a fast first-time fix.

Easily access what
you need

Convenient.
Place service tickets, check status updates and chat with our in-house customer support team online. You can do more planning with visibility into your coverage and agreement information for reporting, budgeting, project and refresh cycle needs.

Streamline
your support

Consistent.
Keep your in-house support processes within your existing framework. You can integrate your current monitoring and ticketing systems with ours for a seamless workflow.

Service Express

Data Center and Network Third-Party Hardware Maintenance

4.8

33 Verified Reviews >
as of October 1, 2020

Have an experience to share? Leave us a review on Gartner Peer Insights.

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

Let’s talk about upgrading your maintenance

With ExpressConnect, your day just got easier.

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