You can always count on monitoring alerts, automated ticketing and the right parts to increase service speed and uptime in your data center.
How Monitoring Works
Don’t call us, your system already did! ExpressConnect® Monitoring is an automated 24/7 hardware support solution for your data center. It eliminates the need for you to monitor for equipment failures and to request service.
Upgrade to automated support
Problems are automatically diagnosed and ticketed for you. With real-time monitoring alerts, you don’t have to check for red lights, place tickets or wait for a support response.
Works for your infrastructure
Server, storage and network capabilities to automate alerts and ticketing for your diverse data center environment.
Target what’s important to you
To minimize the white noise, you control the type and quantity of incoming notifications preferred with customized filtering.
Data-driven for fast first-time fixes
Monitoring combines automation and OnDeck® Predictive Sparing® to help resolve issues faster for you. Every alert includes a diagnosis and hardware insights from multiple data sources.
Integrate your solutions
Leverage alerts from your existing monitoring system to trigger our automated diagnostic and ticketing support.
ExpressConnect Monitoring integrates with the following third-party providers:
Monitoring Supported Products
- UCS Series
- MD Disk Storage
- FAS Disk Storage
- Data Domain
- Disk Library
- Modular Storage
- Enterprise Disk Storage
- HP 9000
- Integrity RX
- LeftHand SAN
- XP Series
- 3584 Tape Library
- DS Enterprise
- DS Mid-Range
- Enterprise Servers
- IBM Appliances
- Mid-Range Servers
- XIV Enterprise
- AdicScalar i2000
Find answers to common questions about ExpressConnect Monitoring. To explore how automation and hardware monitoring improve your data center maintenance, please contact us to learn more.
How does Monitoring work?
I’m not happy with the way my current monitoring system handles hardware failure alerts. Can you help with that?
We can work with your current monitoring platform to streamline your service. Integrating your monitoring solution with ExpressConnect allows for better support and automates the service experience. The two systems can work together to minimize downtime and improve efficiency. You get time back in your day that would have been spend creating and managing service tickets.
Does ExpressConnect Monitoring work with my existing monitoring system?
Yes! You can integrate ExpressConnect Monitoring for hardware alerts and automated ticketing with Datadog, Nagios, PRTG, SolarWinds, and Zabbix. You are also able to integrate with your own system – give us a call!
How will ExpressConnect Monitoring be implemented within my data center?
For a physical install, the onsite appliance takes approximately 2 hours to deploy and then another 10 minutes per each system.
How secure is ExpressConnect Monitoring?
based on a security hardened version of Linux that is patched and maintained by Service Express. ExpressConnect Monitoring is NIST compliant and we monitor for security alerts and have locked down any unnecessary ports and applications to eliminate ports exposed to incoming internet traffic.
Data Center and Network Third-Party Hardware Maintenance
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as of October 24, 2020
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