Managing your maintenance just got easier
Simplify support and increase your productivity. ExpressConnect is the all-in-one solution designed to power your data centre maintenance.
Save time with ExpressConnect
Seamlessly integrate ExpressConnect with the following systems:
Yes! ExpressConnect is included with your maintenance coverage at no additional charge.
For the ExpressConnect Monitoring appliance, our team will only need the details necessary to build your appliance image.
For our integrations and SMTP-based solutions, we do not require any network information.
Yes — ExpressConnect Monitoring is designed to protect data using secure agentless and email-based solutions. Any unnecessary ports and applications are locked down to eliminate the risk of exposing data to incoming internet traffic. Our product support team continuously monitors for security alerts and proactively analyzes data security trends.
Using either an appliance or built-in hardware monitoring, ExpressConnect Monitoring automatically opens a ticket for you when it detects a hardware issue and notifies our service team immediately. Your engineer calls within 30 minutes to discuss your service plan with you and arranges to arrive onsite for a fast first-time fix.
Your service engineer calls you within 30 minutes to confirm service plans with you. You can count on a quick service callback, service diagnostics, local parts inventory and more for an express resolution.
It’s easy to get started. Contact your account executive to connect with an integration specialist. Your specialist provides the resources and support needed to begin building your integration.
- Instructions and documentation
- Templated code
- Assistance and answers to any technical questions from your dedicated account integration specialist
- Equipment support provided by Service Express
- Equipment support provided by an OEM
- Decommissioned equipment to be removed from support and warranty tracking
We want to help you avoid overlooking any expiration dates, operating exposed or missing an opportunity to reduce costs.
Yes, your account administrator can easily add users to ExpressConnect at anytime.
- Each new user receives an email with steps to complete setup
- Access permissions are assigned based on locations or agreement
- Reactivate or deactivate an account as needed