Available to European customers early 2024
Your day has just got easier
Simplify your support and optimise your performance.
ExpressConnect® is the all-in-one technology solution to help you to accomplish more in the data centre.
Unlock productivity with ExpressConnect®
Seamlessly integrate ExpressConnect with the following systems:
No, there is no additional charge. ExpressConnect® technology is included with your maintenance coverage.
For our Integrations and SMTP based solutions, we do not need any network information. For the ExpressConnect Monitoring Appliance, our team will only need the details necessary to build your appliance image.
Yes – ExpressConnect® Monitoring is designed to protect data using secure agentless and email-based solutions. Any unnecessary ports and applications are locked down to eliminate the risk of exposing data to incoming Internet traffic. Our product support team continuously monitors for security alerts and proactively analyses data security trends.
Using either an appliance or built-in hardware monitoring, ExpressConnect® Monitoring automatically opens a ticket for you when it detects a hardware issue, and notifies our service team immediately. Your engineer calls within 30 minutes to discuss your service plan with you and arranges to arrive onsite for a fast first-time fix.
Your service engineer calls you within 30 minutes to confirm service plans with you. You can count on a quick service callback, service diagnostics, local parts inventory and more for an express resolution.
It’s easy to get started. Contact your account executive for a time to connect with an integration specialist. Your specialist provides the resources and support needed to begin building your integration.
- Instructions & documentation
- Templated code
- Assistance and answers from your dedicated account integration specialist for any technical questions
- Equipment support provided by Service Express
- Equipment support provided by an OEM
- Decommissioned equipment to be removed from support and warranty tracking
We want to help you to avoid overlooking any expiration dates, operating exposed or missing an opportunity to reduce costs.
Yes, your account administrator can easily add users to ExpressConnect® at any time.
- Each new user receives an email with steps to complete setup
- Access permissions are assigned based on locations or agreement
- Reactivate/deactivate an account as needed