Save your IT budget for
other priorities in your data center
Let Us Help You Focus on What’s Important
Third-party maintenance can help you tap into areas of cost savings and extend the life of your working equipment so you can focus on bigger priorities in your data center including:
Security
New vulnerabilities for cybersecurity attacks require a substantial budget to keep pace with future challenges.
Reducing IT Costs
To offset limited CapEx and OpEx budgets, IT leaders must find ways to balance costs while meeting business demands.
Improving Processes
IT teams are focusing on creating and improving current processes to increase collaboration and productivity.
Third-Party Maintenance with
Service Express
You can control costs and count on user-friendly service with our flexible third-party support solutions.
As an alternative to the OEM, we keep things easy for you with smarter options, lower costs and increased uptime for your data center.
Data Center & Infrastructure Report
Priorities and the Outlook for 2022
What You Can Expect With Service Express
24/7 x 365 Support
You can call or live chat to connect to our friendly, in-house customer support team for help you need.
30-Minute Engineer Callback
After placing your service ticket, you can expect a call from your dedicated engineer within 30 minutes or less.
ExpressConnect®
You can benefit from immediate 24/7 online access to open service tickets, check service history, view your agreement and more.
97% First-Trip Success Rate
When a system goes down, you can rely on a quick, effective response to restore your operations and get your day back on track.
OnDeck® Predictive Sparing®
Using the power of our OnDeck predictive algorithm, the right parts for your data center are locally-stocked before a failure occurs.
Flexible Coverage
Regardless of what lies ahead in your data center, we can make coverage updates with no penalties.
Products We Support
Meet Your Coverage Needs
Choose the Service Level Agreement that is the best fit for your hardware needs.
24/7
30-minute engineer callback
Four hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four hour onsite response
M–F, 8 a.m.–5 p.m.
Next business day
30-minute engineer callback
Next business day onsite response
M–F, 8 a.m.–5 p.m.
Custom
Need a customized solution?
We’ll work with you to create an SLA that meets your needs.
