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Sun Oracle Server | Service Express

Sun / Oracle Support & Maintenance

Extend the life of your IT investment with Sun / Oracle support that works for your company’s budget, changing demands and business needs.

Sun / Oracle Server, Storage and Software Support

Upgrade your Sun / Oracle support

Instead of choosing between the high cost of Oracle’s post-warranty coverage or a hardware refresh, consider the alternatives. Benefit from affordable, flexible and reliable support solutions with the help of third-party maintenance (TPM).

Sun / Oracle Service Express
Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-out agreements & locked-in pricing
Sun Solaris Support Features
24/7×365 remote support
Dedicated OS software engineer
30-minute engineer callback
Network, performance & user account troubleshooting

We offer additional technical support and professional services for Sun Solaris software maintenance – contact us for more options.

Raise your service expectations

You have the opportunity to improve the total cost of ownership for your Sun / Oracle equipment by extending the life of your investment. Choose a smarter alternative that puts your team first.

Engineer Holding Laptop Troubleshooting Data Center Equipment

25+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

7,000+ Sun / Oracle products on contract

All supported Sun / Oracle products

Netra

SPARC Enterprise (M & T)

SunFire (B, E, T & V)

SunFire x86

StorEdge

ZFS

Sun Solaris

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed May 23, 2022

    Have been very pleased. Always seems to have the part I need…

    (read more)
  • 5 Reviewed May 23, 2022

    This company is always standing by should we run into…

    (read more)
  • 5 Reviewed Jan 13, 2022

    My company was able to extend the life of older EMC and Dell…

    (read more)
  • 5 Reviewed Aug 27, 2021

    Service Express (or SEI) has been a valued partner and vendor…

    (read more)
  • 4 Reviewed Aug 27, 2021

    Great experience so far. Very affordable and as good as…

    (read more)
  • 4 Reviewed Aug 31, 2021

    Service Express Inc. (SEI) always comes through for me. There are a…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Overall we have had a great experience with Service Express…

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Service Express has been great! They even do a great job of…

    (read more)

Sun / Oracle maintenance FAQ

We have immediate access to the reliable parts you need for your Oracle server and storage equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already locally stocked before placing a service ticket.

Learn more about our Hardware Solutions or contact us for more information!

Yes. Benefit from the flexibility, technical expertise and coverage you need for your Sun Solaris OS without the costly OEM software maintenance agreement.

Support features include:

  • 30-minute engineer callback
  • Dedicated OS software engineer
  • OS recovery
  • Remote login and phone support
  • Volume management
  • UFS & ZFS filesystem, network and performance troubleshooting

We have additional Sun Solaris professional services available – contact us for more information!

We want to work with you, not against you. Easily make changes to your coverage without penalty, with additional features along the way.

  • Coterminous agreements
  • Customized billing
  • Dedicated account team
  • Locked-in pricing
  • Gap coverage
  • Adjustable terms
  • Customized SLAs

Coverage that meets your needs

24/7

30-minute engineer callback

Four hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Engineer Evaluating Server
Articles & Insights Jan 30, 2017

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Headset with Servers and Safety Badge

Leverage maintenance that works for you