Sun / Oracle Support & Maintenance
Extend the life of your IT investment with Sun / Oracle support that works for your company’s budget, changing demands and business needs.
Sun / Oracle Server, Storage and Software Support
Upgrade your Sun / Oracle support
Instead of choosing between the high cost of Oracle’s post-warranty coverage or a hardware refresh, consider the alternatives. Benefit from affordable, flexible and reliable support solutions with the help of third-party maintenance (TPM).
Sun / Oracle |
Service Express |
|
|---|---|---|
| Maintenance Support Features | ||
| 24/7×365 onsite support |
|
|
| Warranty & post-warranty support |
|
|
| Gap coverage |
|
|
| EOL & EOSL support |
|
|
| Dedicated primary & secondary engineer |
|
|
| Engineer callback in 30 minutes or less |
|
|
| Locally stocked parts |
|
|
| Adjustable & penalty-free terms |
|
|
| Easy-out agreements & locked-in pricing |
|
|
| Sun Solaris Support Features | ||
| 24/7×365 remote support |
|
|
| Dedicated OS software engineer |
|
|
| 30-minute engineer callback |
|
|
| Network, performance & user account troubleshooting |
|
|
We offer additional technical support and professional services for Sun Solaris software maintenance – contact us for more options.
Raise your service expectations
You have the opportunity to improve the total cost of ownership for your Sun / Oracle equipment by extending the life of your investment. Choose a smarter alternative that puts your team first.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
7,000+ Sun / Oracle products on contract
All supported Sun / Oracle products
Netra
SPARC Enterprise (M & T)
SunFire (B, E, T & V)
SunFire x86
StorEdge
ZFS
Sun Solaris
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“It is important that our hardware is monitored and downtime is minimal. Service Express always provides excellent, timely service and is a good value compared to OEM warranties.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
-
The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
”(read more) -
The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.
”(read more) -
Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
”(read more)
-
We Just started using this company this past year , we had multiple meeting about different hardware and plan.
”(read more) -
Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
”(read more) -
Their service has always been accommodating to requests and quick to respond to service issues.
”(read more)
-
Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
”(read more) -
Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.
”(read more) -
As a hardware maintenance vendor, they are easy to work with…
”(read more)
Sun / Oracle maintenance FAQ
We have immediate access to the reliable parts you need for your Oracle server and storage equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already locally stocked before placing a service ticket.
Learn more about our Hardware Solutions or contact us for more information!
Yes. Benefit from the flexibility, technical expertise and coverage you need for your Sun Solaris OS without the costly OEM software maintenance agreement.
Support features include:
- 30-minute engineer callback
- Dedicated OS software engineer
- OS recovery
- Remote login and phone support
- Volume management
- UFS & ZFS filesystem, network and performance troubleshooting
We have additional Sun Solaris professional services available – contact us for more information!
We want to work with you, not against you. Easily make changes to your coverage without penalty, with additional features along the way.
- Coterminous agreements
- Customized billing
- Dedicated account team
- Locked-in pricing
- Gap coverage
- Adjustable terms
- Customized SLAs
Coverage that meets your needs
24/7
30-minute engineer callback
Four hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customized solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
Third-Party Maintenance Case Study | Retailer Saves Over $264K
A retailer started looking for a third-party maintenance provider with expertise in lowering costs and developing long-term partnerships. The company turned to Service Express for data center solutions and ended up saving over $264K in OpEx costs!
What is End of Life (EOL) vs. End of Service/Support (EOSL)?
Know what your options are when your data center server, storage or network hardware approaches End of Life (EOL) or End of Service Life (EOSL)/End of Support (EOS).
