Sun Oracle Server | Service Express

Sun / Oracle Support & Maintenance

Extend the life of your IT investment with Sun / Oracle support that works for your company’s budget, changing demands and business needs.

Sun / Oracle Server, Storage and Software Support

Upgrade your Sun / Oracle support

Instead of choosing between the high cost of Oracle’s post-warranty coverage or a hardware refresh, consider the alternatives. Benefit from affordable, flexible and reliable support solutions with the help of third-party maintenance (TPM).

Sun / Oracle

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-out agreements & locked-in pricing
Sun Solaris Support Features
24/7×365 remote support
Dedicated OS software engineer
30-minute engineer callback
Network, performance & user account troubleshooting

We offer additional technical support and professional services for Sun Solaris software maintenance – contact us for more options.

Raise your service expectations

You have the opportunity to improve the total cost of ownership for your Sun / Oracle equipment by extending the life of your investment. Choose a smarter alternative that puts your team first.

Engineer Holding Laptop Troubleshooting Data Center Equipment
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30+ years of experience

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Average 10-minute engineer callback

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97% first-trip repair success

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7,000+ Sun / Oracle products on contract

All supported Sun / Oracle products

Netra

SPARC Enterprise (M & T)

SunFire (B, E, T & V)

SunFire x86

StorEdge

ZFS

Sun Solaris

Understand your equipment life cycle

 Where is your Sun / Oracle hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.

General Availability

New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1–5+ years.


Support options:

End of Life (EOL) / End of Sale (EOS)

Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.


Support options:


Action:

  • Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
  • Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.

End of Development (EOD) / End of Service Life (EOSL)

Manufacturers no longer produce, develop, update or support the equipment.


Support options:


Action:

  • Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Nov 8, 2023

    SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we

    (read more)
  • 5 Reviewed Oct 27, 2023

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first

    (read more)
  • 5 Reviewed Oct 27, 2023

    I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support

    (read more)
  • 5 Reviewed Oct 31, 2023

    Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work

    (read more)
  • 5 Reviewed Jul 31, 2023

    The engineers are well experienced and have good knowledge. They have timely responses.

    (read more)
  • 5 Reviewed Jul 21, 2023

    Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.

    (read more)
  • 5 Reviewed Jul 17, 2023

    They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.

    (read more)
  • 5 Reviewed Jul 13, 2023

    Switching Service Express is the best decision we have made

    (read more)
  • 5 Reviewed May 1, 2023

    We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.

    (read more)

Sun / Oracle maintenance FAQ

We have immediate access to the reliable parts you need for your Oracle server and storage equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already locally stocked before placing a service ticket.

Learn more about our Hardware Solutions or contact us for more information!

Yes. Benefit from the flexibility, technical expertise and coverage you need for your Sun Solaris OS without the costly OEM software maintenance agreement.

Support features include:

  • 30-minute engineer callback
  • Dedicated OS software engineer
  • OS recovery
  • Remote login and phone support
  • Volume management
  • UFS & ZFS filesystem, network and performance troubleshooting

We have additional Sun Solaris professional services available – contact us for more information!

We want to work with you, not against you. Easily make changes to your coverage without penalty, with additional features along the way.

  • Coterminous agreements
  • Customized billing
  • Dedicated account team
  • Locked-in pricing
  • Gap coverage
  • Adjustable terms
  • Customized SLAs

Coverage that meets your needs

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24/7

30-minute engineer callback

Four hour onsite response

24/7×365

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Same business day

30-minute engineer callback

Four hour onsite response

M–F, 8 a.m.–5 p.m.

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Next business day

30-minute engineer callback

Next business day onsite response

M–F, 8 a.m.–5 p.m.

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Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Featured resources

Engineer Evaluating Server
Articles & Insights Jan 30, 2017

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Headset with Servers and Safety Badge

Leverage maintenance that works for you