Third-party support for IBM equipment
Ensuring your IBM hardware is up and running is one task on your growing list of responsibilities. Leverage data center support that works alongside your team to meet IT goals.
Third-party server, storage, network and software support
Understand your maintenance options
IBM hardware is built to last. Take advantage of the opportunity to extend the life of your investment while continuing to meet your performance demands with the help of third-party maintenance for IBM equipment.
*These options apply to North American contracts only.
IBM |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-out agreements & locked-in pricing |
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| Third-party IBM i & AIX support | ||
| 24/7×365 remote support |
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| Dedicated software support team |
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| Extended support for older versions |
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| Annual health check |
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| Layered product support |
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*OS version upgrades, Service Pack and Technology Level updates require OEM entitlement to access – contact us for more information.
Get the most from your third-party IBM data center support
We understand the challenges you face every day. That’s why we work hard to offer you exactly what you need when you need it – without the unnecessary complexities.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
13,000+ IBM products on contract
All supported IBM products
BladeCenter
Flex System
iSeries – AS/400
Power Systems
pSeries – RS/6000
PureFlex
xSeries
zSeries
3584 Tape Library
DS Series
ESS Series
FlashSystem
N Series
PureData System
Storwise
SVC Series
TS Series
XIV
Server Networking
Storage Networking
AIX
IBM i
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“The best vendor, period. The reps to the techs who come onsite (and everyone in between) have top-notch people who know their jobs and get them done. For the rest of my working career, if it’s my decision, Service Express will be my support company.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
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The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.
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Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
”(read more)
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We Just started using this company this past year , we had multiple meeting about different hardware and plan.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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Their service has always been accommodating to requests and quick to respond to service issues.
”(read more)
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Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
”(read more) -
Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.
”(read more) -
As a hardware maintenance vendor, they are easy to work with…
”(read more)
IBM maintenance FAQ
These terms are used to indicate an equipment lifecycle stage related to OEM support, marketing, development, etc. Your hardware continues to function well after its EOL or EOSL date.
View our EOL and EOSL Tip Sheet to learn more about what these dates mean for your equipment.
It’s time to understand your options! Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.
If you are still researching, explore our resources for more information on streamlining your data center support.
Making the transition to third-party software maintenance ensures your equipment continues to operate at peak performance.
Access the following features with third-party support for IBM software:
- Access to our dedicated software support team (no phone trees or delayed callbacks)
- Easily address potential outages, performance and replication issues
- No pressure to upgrade fully functional hardware
- Maintain legacy equipment without upcharges or penalties
- Make changes as they occur with flexible coverage
- Seamlessly track equipment warranties, so you are never left without support
Additional software maintenance services are available – contact us for more options. Take your third-party IBM software support a step further with OS managed services.
Coverage that meets your needs
24/7
30-minute engineer callback
Four hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customized solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
EPISODE TWO Our In a Flash video series aims to educate IT professionals on popular topics and solutions for data centers in a concise and straightforward way. In this episode, Service Express IT aficionado, Chad, covers the basics of third-party maintenance and how it fits into your overall data center maintenance strategy. How is third-party data center maintenance different than OEM support? What […]
International Delivery Company Saves $5 Million in IT OpEx Costs
The distribution company dealt with repeated service gaps, support issues and a lack of confidence in their current third-party maintenance (TPM) provider’s expertise. A new solution would include responsive communication, reliable service and consistent responses. The IT team connected with Service Express to support over 400 systems, including Brocade, EMC, HPE and IBM, in 28 locations.
OEM support vs. third-party support – be prepared with what to know for each: how costs differ and why, coverage and service offers of each, flexibility and support options for both, is there possibility of customization?Which fits your needs better? Which option should you choose?
