IBM Data Center Equipment

Third-party support for IBM equipment

Ensuring your IBM hardware is up and running is one task on your growing list of responsibilities. Leverage data center support that works alongside your team to meet IT goals.

Third-party server, storage, network and software support

Understand your maintenance options

IBM hardware is built to last. Take advantage of the opportunity to extend the life of your investment while continuing to meet your performance demands with the help of third-party maintenance for IBM equipment.
*These options apply to North American contracts only.

IBM

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-out agreements & locked-in pricing
Third-party IBM i & AIX support
24/7×365 remote support
Dedicated software support team
Extended support for older versions
Annual health check
Layered product support

*OS version upgrades, Service Pack and Technology Level updates require OEM entitlement to access – contact us for more information.

Get the most from your third-party IBM data center support

We understand the challenges you face every day. That’s why we work hard to offer you exactly what you need when you need it – without the unnecessary complexities.

Two Engineers on Laptops Near Data Center Wiring

25+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

13,000+ IBM products on contract

All supported IBM products

BladeCenter

Flex System

iSeries – AS/400

Power Systems

pSeries – RS/6000

PureFlex

xSeries

zSeries

3584 Tape Library

DS Series

ESS Series

FlashSystem

N Series

PureData System

Storwise


SVC Series

TS Series

XIV

Server Networking

Storage Networking

AIX

IBM i

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed May 23, 2022

    Have been very pleased. Always seems to have the part I need…

    (read more)
  • 5 Reviewed May 23, 2022

    This company is always standing by should we run into…

    (read more)
  • 5 Reviewed Jan 13, 2022

    My company was able to extend the life of older EMC and Dell…

    (read more)
  • 5 Reviewed Sep 29, 2022

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.

    (read more)
  • 5 Reviewed Sep 23, 2022

    Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express

    (read more)
  • 5 Reviewed Jan 12, 2022

    Overall we have had a great experience with Service Express…

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Service Express has been great! They even do a great job of…

    (read more)
  • 4 Reviewed Aug 31, 2021

    Service Express Inc. (SEI) always comes through for me. There are a…

    (read more)

IBM maintenance FAQ

These terms are used to indicate an equipment lifecycle stage related to OEM support, marketing, development, etc. Your hardware continues to function well after its EOL or EOSL date.

View our EOL and EOSL Tip Sheet to learn more about what these dates mean for your equipment.

It’s time to understand your options! Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.

If you are still researching, explore our resources for more information on streamlining your data center support.

View all resources

Making the transition to third-party software maintenance ensures your equipment continues to operate at peak performance.

Access the following features with third-party support for IBM software:

  • Access to our dedicated software support team (no phone trees or delayed callbacks)
  • Easily address potential outages, performance and replication issues
  • No pressure to upgrade fully functional hardware
  • Maintain legacy equipment without upcharges or penalties
  • Make changes as they occur with flexible coverage
  • Seamlessly track equipment warranties, so you are never left without support

Additional software maintenance services are available – contact us for more options. Take your third-party IBM software support a step further with OS managed services.

Coverage that meets your needs

24/7

30-minute engineer callback

Four hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Close Up Engineer Inserting Part into Server
Videos Sep 21, 2020

What is Third-Party Maintenance (TPM)?

EPISODE TWO Our In a Flash video series aims to educate IT professionals on popular topics and solutions for data centers in a concise and straightforward way.   In this episode, Service Express IT aficionado, Chad, covers the basics of third-party maintenance and how it fits into your overall data center maintenance strategy. How is third-party data center maintenance different than OEM support? What […]

Red, White, Black, Blue Cars Driving in Opposite Directions on Highway
Case Studies Jun 24, 2021

International Delivery Company Saves $5 Million in IT OpEx Costs

The distribution company dealt with repeated service gaps, support issues and a lack of confidence in their current third-party maintenance (TPM) provider’s expertise. A new solution would include responsive communication, reliable service and consistent responses. The IT team connected with Service Express to support over 400 systems, including Brocade, EMC, HPE and IBM, in 28 locations.

Two Professionals Walking with Laptop in Data Center
Articles & Insights Jan 30, 2017

Third-Party Maintenance (TPM) vs OEM Support

OEM support vs. third-party support – be prepared with what to know for each: how costs differ and why, coverage and service offers of each, flexibility and support options for both, is there possibility of customization?Which fits your needs better? Which option should you choose?

Headset with Servers and Safety Badge

Discover what’s next for your IBM hardware support