Supermicro Server | Service Express

Supermicro Support & Maintenance

Continue receiving the most value from your Supermicro server and storage hardware with the expertise, flexibility and agility of third-party maintenance (TPM).

Supermicro Server and Storage Support

Explore your Supermicro support options

Prioritize performance with the solutions you need, all in one place. See how it comes together with access to user-friendly options outside the OEM maintenance status quo.

Supermicro

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-out agreements & locked-in pricing

Change the way you think about Supermicro maintenance

Get back to meeting your IT goals by tapping into a support solution that helps you prioritize productivity, cost savings, infrastructure strategy and more.

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30+ years of experience

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Average 10-minute engineer callback

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97% first-trip repair success

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4,000+ Supermicro products on contract

All supported Supermirco products

SuperServer

Chassis

SuperStorage

Understand your equipment life cycle

 Where is your Supermicro hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.

General Availability

New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1–5+ years.


Support options:

End of Life (EOL) / End of Sale (EOS)

Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.


Support options:


Action:

  • Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
  • Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.

End of Development (EOD) / End of Service Life (EOSL)

Manufacturers no longer produce, develop, update or support the equipment.


Support options:


Action:

  • Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Nov 8, 2023

    SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we

    (read more)
  • 5 Reviewed Oct 27, 2023

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first

    (read more)
  • 5 Reviewed Oct 27, 2023

    I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support

    (read more)
  • 5 Reviewed Oct 31, 2023

    Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work

    (read more)
  • 5 Reviewed Jul 31, 2023

    The engineers are well experienced and have good knowledge. They have timely responses.

    (read more)
  • 5 Reviewed Jul 21, 2023

    Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.

    (read more)
  • 5 Reviewed Jul 17, 2023

    They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.

    (read more)
  • 5 Reviewed Jul 13, 2023

    Switching Service Express is the best decision we have made

    (read more)
  • 5 Reviewed May 1, 2023

    We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.

    (read more)

Supermicro maintenance FAQ

Third-party maintenance (TPM) is an alternative to traditional OEM maintenance for warranty and post-warranty server, storage, network and software support. Third-party support can help you reduce maintenance spending, gain control of hardware lifecycles, maintain productivity and more.

Read more about third-party maintenance in the data center

We have immediate access to the reliable parts you need for your Supermicro server and storage equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already locally stocked before placing a service ticket.

Learn more about our Hardware Solutions or contact us for more information!

We enjoy helping IT departments strategize, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution fits your company’s needs.

Read more about considering a hardware refresh

Coverage that meets your needs

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24/7

30-minute engineer callback

Four hour onsite response

24/7×365

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Same business day

30-minute engineer callback

Four hour onsite response

M–F, 8 a.m.–5 p.m.

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Next business day

30-minute engineer callback

Next business day onsite response

M–F, 8 a.m.–5 p.m.

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Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Featured resources

Engineer Evaluating Server
Articles & Insights Jan 30, 2017

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Hands Plugging in Networking Wire
Articles & Insights Mar 12, 2020

Practical IT Cost Containment Strategies

In this article, CFOs will learn how they can work with IT partners to cut costs quickly in uncertain and challenging times. The following information will help generate action items for cost containment and highlight key cash conservation ideas including communicating priorities, prioritizing needs, and partnering with a cost-saving support option.

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Take control of your Supermicro support