Supermicro Support & Maintenance
Continue receiving the most value from your Supermicro server and storage hardware with the expertise, flexibility and agility of third-party maintenance (TPM).
Supermicro Server and Storage Support
Explore your Supermicro support options
Prioritize performance with the solutions you need, all in one place. See how it comes together with access to user-friendly options outside the OEM maintenance status quo.
Supermicro |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-out agreements & locked-in pricing |
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Change the way you think about Supermicro maintenance
Get back to meeting your IT goals by tapping into a support solution that helps you prioritize productivity, cost savings, infrastructure strategy and more.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
4,000+ Supermicro products on contract
All supported Supermirco products
SuperServer
Chassis
SuperStorage
Search thousands of End of Life & End of Service Life dates
Understand your equipment life cycle
Where is your Supermicro hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.
General Availability
New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1-5+ years.
Support options:
- Third-party maintenance may be an option if additional support is needed.
End of Life (EOL) / End of Sale (EOS)
Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.
Support options:
Action:
- Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
- Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.
End of Development (EOD) / End of Service Life (EOSL)
Manufacturers no longer produce, develop, update or support the equipment.
Support options:
Action:
- Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.
Real customers, powerful solutions
“It is important that our hardware is monitored and downtime is minimal. Service Express always provides excellent, timely service and is a good value compared to OEM warranties.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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The engineers are well experienced and have good knowledge. They have timely responses.
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Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
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They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.
”(read more)
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Switching Service Express is the best decision we have made
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We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.
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We have a very complex environment and it makes servicing our datacenter very tricky. Service Express constantly strives to provide the most customized and tailored support,
”(read more)
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When we were faced with the decision on how to move forward with our aging equipment that would no longer be supported by the original manufacturer via a support agreement,
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
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Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
”(read more)
Supermicro maintenance FAQ
Third-party maintenance (TPM) is an alternative to traditional OEM maintenance for warranty and post-warranty server, storage, network and software support. Third-party support can help you reduce maintenance spending, gain control of hardware lifecycles, maintain productivity and more.
We have immediate access to the reliable parts you need for your Supermicro server and storage equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already locally stocked before placing a service ticket.
Learn more about our Hardware Solutions or contact us for more information!
We enjoy helping IT departments strategize, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution fits your company’s needs.
Coverage that meets your needs
24/7
30-minute engineer callback
Four hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customized solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
In this article, CFOs will learn how they can work with IT partners to cut costs quickly in uncertain and challenging times. The following information will help generate action items for cost containment and highlight key cash conservation ideas including communicating priorities, prioritizing needs, and partnering with a cost-saving support option.
Third-Party Maintenance Checklist: How to Find a Third-Party Provider
How do you find the right third-party support provider for your data center? Do they prioritize responsiveness and reduced downtime? Can you access support quickly and easily throughout the process? What specific flexible options does the third-party maintenance provider offer? How can they help maximize your IT budget? Find it all on our checklist.
