Dell EMC Server | Service Express

Dell EMC Support & Maintenance

When your Dell EMC hardware is operating at peak performance, data center maintenance can be an afterthought. When a part fails, an upgrade interferes with configuration or there’s an unidentified issue, your hardware support comes into question. Be proactive now, so you have access to reliable solutions when you need them the most.

DELL EMC Server, Storage and Network Support

Dell EMC maintenance that works for you

Don’t settle for the status quo. You have options to simplify your Dell EMC support and tap into savings, comprehensive solutions, flexible options and more.

Dell EMC

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-out agreements & locked-in pricing

Leverage the power of expert Dell EMC support

Be agile, efficient and accomplish more in your IT department with a dedicated team focused on your data center maintenance strategy.

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30+ years of experience

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Average 10-minute engineer callback

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97% first-trip repair success

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85,000+ Dell EMC products on contract

All supported Dell EMC products

Blade Servers

PowerEdge

VRTX

Atmos

Avamar

Celerra

Centera

Clariion

Compellent

Data Domain

ECS

EqualLogic

Isilon

PowerMax

PowerStore

PowerVault

Symmetrix / VMAX

Unity

VNX

VPLEX

XtremIO

Force10

M Series

PowerConnect

VxRail

*We continuously add to our supported products. If you don’t see your equipment listed, please contact us.

Understand your equipment life cycle

 Where is your Dell EMC hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.

General Availability

New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1–5+ years.


Support options:

End of Life (EOL) / End of Sale (EOS)

Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.


Support options:


Action:

  • Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
  • Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.

End of Development (EOD) / End of Service Life (EOSL)

Manufacturers no longer produce, develop, update or support the equipment.


Support options:


Action:

  • Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Nov 8, 2023

    SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we

    (read more)
  • 5 Reviewed Oct 27, 2023

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first

    (read more)
  • 5 Reviewed Oct 27, 2023

    I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support

    (read more)
  • 5 Reviewed Oct 31, 2023

    Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work

    (read more)
  • 5 Reviewed Jul 31, 2023

    The engineers are well experienced and have good knowledge. They have timely responses.

    (read more)
  • 5 Reviewed Jul 21, 2023

    Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.

    (read more)
  • 5 Reviewed Jul 17, 2023

    They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.

    (read more)
  • 5 Reviewed Jul 13, 2023

    Switching Service Express is the best decision we have made

    (read more)
  • 5 Reviewed May 1, 2023

    We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.

    (read more)

Dell EMC maintenance FAQ

These terms are used to indicate an equipment life cycle stage related to OEM support, marketing, development, etc. Your hardware continues to function well after its EOL or EOSL date.

View our EOL and EOSL Tip Sheet to learn more about what these dates mean for your equipment.

It’s time to understand your options! Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.

If you are still researching, explore our resources for more information on streamlining your data center support.

View all resources

We enjoy helping IT departments strategize, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution fits your company’s needs.

What to consider before planning a hardware refresh

TPM providers are great alternatives for traditional HCI maintenance due to their cost-effectiveness, flexibility and expertise. Service Express provides reliable and efficient maintenance services, utilizing in-depth knowledge and experience to navigate the complexities of HCI environments.

Coverage that meets your needs

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24/7

30-minute engineer callback

Four hour onsite response

24/7×365

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Same business day

30-minute engineer callback

Four hour onsite response

M–F, 8 a.m.–5 p.m.

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Next business day

30-minute engineer callback

Next business day onsite response

M–F, 8 a.m.–5 p.m.

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Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Featured resources

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Articles & Insights May 18, 2020

Take charge of your hardware refresh plan

Take a strategic look at your current hardware refresh plan; consider timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refresh decisions through failure rate data. Optimize your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.

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Evaluate your Dell EMC maintenance strategy