Dell EMC Server | Service Express

Dell EMC Support & Maintenance

When your Dell EMC hardware is operating at peak performance, data center maintenance can be an afterthought. When a part fails, an upgrade interferes with configuration, or there’s an unidentified issue, your hardware support comes into question. Be proactive now, so you have access to reliable solutions when you need them the most.

DELL EMC Server, Storage and Network Support

Dell EMC maintenance that works for you

Don’t settle for the status quo. You have options to simplify your Dell EMC support and tap into savings, comprehensive solutions, flexible options and more.

Dell EMC Service Express
Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-out agreements & locked-in pricing

Leverage the power of expert Dell EMC support

Be agile, efficient and accomplish more in your IT department with a dedicated team focused on your data center maintenance strategy.

Engineer on Phone and Laptop, Smiling

25+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

85,000+ Dell EMC products on contract

All supported Dell EMC products

Blade Servers

PowerEdge

VRTX

Compellent

EqualLogic

PowerVault

Force10

M Series

PowerConnect

*We continuously add to our supported products — if you do not see your equipment listed, please contact us.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed May 23, 2022

    Have been very pleased. Always seems to have the part I need…

    (read more)
  • 5 Reviewed May 23, 2022

    This company is always standing by should we run into…

    (read more)
  • 5 Reviewed Jan 13, 2022

    My company was able to extend the life of older EMC and Dell…

    (read more)
  • 5 Reviewed Aug 27, 2021

    Service Express (or SEI) has been a valued partner and vendor…

    (read more)
  • 4 Reviewed Aug 27, 2021

    Great experience so far. Very affordable and as good as…

    (read more)
  • 4 Reviewed Aug 31, 2021

    Service Express Inc. (SEI) always comes through for me. There are a…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Overall we have had a great experience with Service Express…

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Service Express has been great! They even do a great job of…

    (read more)

Dell EMC maintenance FAQ

These terms are used to indicate an equipment life cycle stage related to OEM support, marketing, development, etc. Your hardware continues to function well after its EOL or EOSL date.

View our EOL and EOSL Tip Sheet to learn more about what these dates mean for your equipment.

It’s time to understand your options! Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.

If you are still researching, explore our resources for more information on streamlining your data center support.

View all resources

We enjoy helping IT departments strategize, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution fits your company’s needs.

What to consider before planning a hardware refresh

Coverage that meets your needs

24/7

30-minute engineer callback

Four hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Hand Writing on Paper
Articles & Insights May 18, 2020

Take Charge of Your Hardware Refresh Plan

Take a strategic look at your current hardware refresh plan; consider timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refresh decisions through failure rate data. Optimize your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.

Two Professionals Collaborate, Holding Markers
Articles & Insights Mar 24, 2020

5 Questions to Ask for IT Budget Planning

Answer questions like: What is IT budget planning and why is it important? What are key goals when planning an IT budget? Which areas should be focused on when IT budget planning? What are common IT budget planning challenges? How have IT priorities shifted and why?

Headset with Servers and Safety Badge

Evaluate your Dell EMC maintenance strategy