Dell EMC Server | Service Express

Dell EMC Support & Maintenance

When your Dell EMC hardware is operating at peak performance, data center maintenance can be an afterthought. When a part fails, an upgrade interferes with configuration, or there’s an unidentified issue, your hardware support comes into question. Be proactive now, so you have access to reliable solutions when you need them the most.

DELL EMC Server, Storage and Network Support

Dell EMC maintenance that works for you

Don’t settle for the status quo. You have options to simplify your Dell EMC support and tap into savings, comprehensive solutions, flexible options and more.

Dell EMC

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-out agreements & locked-in pricing

Leverage the power of expert Dell EMC support

Be agile, efficient and accomplish more in your IT department with a dedicated team focused on your data center maintenance strategy.

Engineer on Phone and Laptop, Smiling

30+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

85,000+ Dell EMC products on contract

All supported Dell EMC products

Blade Servers

PowerEdge

VRTX

Atmos

Avamar

Celerra

Centera

Clariion

Compellent

Data Domain

ECS

EqualLogic

Isilon

PowerMax

PowerVault

Symmetrix / VMAX

Unity

VNX

VPLEX

VxRail

XtremIO

Force10

M Series

PowerConnect

*We continuously add to our supported products — if you do not see your equipment listed, please contact us.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Jan 19, 2023

    The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with

    (read more)
  • 5 Reviewed Jan 19, 2023

    The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.

    (read more)
  • 5 Reviewed Jan 19, 2023

    Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed

    (read more)
  • 5 Reviewed Jan 19, 2023

    We Just started using this company this past year , we had multiple meeting about different hardware and plan.

    (read more)
  • 5 Reviewed Sep 29, 2022

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.

    (read more)
  • 5 Reviewed Sep 24, 2023

    Their service has always been accommodating to requests and quick to respond to service issues.

    (read more)
  • 5 Reviewed Sep 23, 2022

    Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express

    (read more)
  • 5 Reviewed Sep 23, 2022

    Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)

Dell EMC maintenance FAQ

These terms are used to indicate an equipment life cycle stage related to OEM support, marketing, development, etc. Your hardware continues to function well after its EOL or EOSL date.

View our EOL and EOSL Tip Sheet to learn more about what these dates mean for your equipment.

It’s time to understand your options! Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.

If you are still researching, explore our resources for more information on streamlining your data center support.

View all resources

We enjoy helping IT departments strategize, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution fits your company’s needs.

What to consider before planning a hardware refresh

Coverage that meets your needs

24/7

30-minute engineer callback

Four hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Hand Writing on Paper
Articles & Insights May 18, 2020

Take Charge of Your Hardware Refresh Plan

Take a strategic look at your current hardware refresh plan; consider timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refresh decisions through failure rate data. Optimize your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.

Two Professionals Collaborate, Holding Markers
Articles & Insights Sep 26, 2022

5 Questions to Ask for IT Budget Planning

Find answers to questions regarding your IT budget What is IT budget planning and why is it important? What are key goals when planning an IT budget? Which areas should be focused on when IT budget planning? What are common IT budget planning challenges? How have IT priorities shifted and why?

Headset with Servers and Safety Badge

Evaluate your Dell EMC maintenance strategy