Dell EMC Support & Maintenance
When your Dell EMC hardware is operating at peak performance, data center maintenance can be an afterthought. When a part fails, an upgrade interferes with configuration, or there’s an unidentified issue, your hardware support comes into question. Be proactive now, so you have access to reliable solutions when you need them the most.
DELL EMC Server, Storage and Network Support
Dell EMC maintenance that works for you
Don’t settle for the status quo. You have options to simplify your Dell EMC support and tap into savings, comprehensive solutions, flexible options and more.
Dell EMC |
Service Express |
|
|---|---|---|
| Maintenance Support Features | ||
| 24/7×365 onsite support |
|
|
| Warranty & post-warranty support |
|
|
| Gap coverage |
|
|
| EOL & EOSL support |
|
|
| Dedicated primary & secondary engineer |
|
|
| Engineer callback in 30 minutes or less |
|
|
| Locally stocked parts |
|
|
| Adjustable & penalty-free terms |
|
|
| Easy-out agreements & locked-in pricing |
|
|
Leverage the power of expert Dell EMC support
Be agile, efficient and accomplish more in your IT department with a dedicated team focused on your data center maintenance strategy.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
85,000+ Dell EMC products on contract
All supported Dell EMC products
Blade Servers
PowerEdge
VRTX
Atmos
Avamar
Celerra
Centera
Clariion
Compellent
Data Domain
ECS
EqualLogic
Isilon
PowerMax
PowerVault
Symmetrix / VMAX
Unity
VNX
VPLEX
VxRail
XtremIO
Force10
M Series
PowerConnect
*We continuously add to our supported products — if you do not see your equipment listed, please contact us.
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“The best vendor, period. The reps to the techs who come onsite (and everyone in between) have top-notch people who know their jobs and get them done. For the rest of my working career, if it’s my decision, Service Express will be my support company.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
-
The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
”(read more) -
The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.
”(read more) -
Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
”(read more)
-
We Just started using this company this past year , we had multiple meeting about different hardware and plan.
”(read more) -
Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
”(read more) -
Their service has always been accommodating to requests and quick to respond to service issues.
”(read more)
-
Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
”(read more) -
Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.
”(read more) -
As a hardware maintenance vendor, they are easy to work with…
”(read more)
Dell EMC maintenance FAQ
These terms are used to indicate an equipment life cycle stage related to OEM support, marketing, development, etc. Your hardware continues to function well after its EOL or EOSL date.
View our EOL and EOSL Tip Sheet to learn more about what these dates mean for your equipment.
It’s time to understand your options! Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.
If you are still researching, explore our resources for more information on streamlining your data center support.
View all resources
We enjoy helping IT departments strategize, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution fits your company’s needs.
Coverage that meets your needs
24/7
30-minute engineer callback
Four hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customized solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
Global Manufacturer Saves $4 Million by Refining Its Hardware Refresh Strategy
To address inconsistent support, a lack of communication, and increasing service calls for IBM storage maintenance, an international manufacturer turned to Service Express to improve service efficiencies and establish reliable support.
Take a strategic look at your current hardware refresh plan; consider timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refresh decisions through failure rate data. Optimize your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.
Find answers to questions regarding your IT budget What is IT budget planning and why is it important? What are key goals when planning an IT budget? Which areas should be focused on when IT budget planning? What are common IT budget planning challenges? How have IT priorities shifted and why?
