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Hitachi Storage Equipment | Service Express

Hitachi Storage Support & Maintenance

Hitachi storage equipment is a powerful addition to any data center. Take a different approach to OEM data center support with the power and expertise of third-party maintenance (TPM).

Hitachi Storage Support

Count on the Hitachi support you deserve

Access technical expertise, onsite responses, flexible coverage and more with third-party Hitachi storage solutions.

Hitachi Service Express
Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-out agreements & locked-in pricing

Hitachi support you can rely on

We understand you are busy focusing on your changing IT priorities. That’s why we help you free up time in your day to cross items off your list.

Engineer Looking at Desktop in Warehouse

25+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

99% onsite response met

All supported Hitachi products

AMS (Adaptable Modular Storage)

HNAS

Lightning

Thunder

Unified Storage

USP-V/USP-VM

VSP Enterprise Disk Array

WMS (Workgroup Modular Storage)

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed May 23, 2022

    Have been very pleased. Always seems to have the part I need…

    (read more)
  • 5 Reviewed May 23, 2022

    This company is always standing by should we run into…

    (read more)
  • 5 Reviewed Jan 13, 2022

    My company was able to extend the life of older EMC and Dell…

    (read more)
  • 5 Reviewed Aug 27, 2021

    Service Express (or SEI) has been a valued partner and vendor…

    (read more)
  • 4 Reviewed Aug 27, 2021

    Great experience so far. Very affordable and as good as…

    (read more)
  • 4 Reviewed Aug 31, 2021

    Service Express Inc. (SEI) always comes through for me. There are a…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Overall we have had a great experience with Service Express…

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Service Express has been great! They even do a great job of…

    (read more)

Hitachi maintenance FAQ

There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most storage equipment has remained reliable for over five years.

Read more about long-term equipment reliability

Search our EOL & EOSL database for over 20,000 dates.

We have immediate access to the reliable parts you need for your Hitachi storage equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already on our local shelf before you place a service ticket.

Learn more about our Hardware Solutions or contact us for more information!

Coverage that meets your needs

24/7

30-minute engineer callback

Four hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Up Close Hand Holding Pen Near Servers
Videos Mar 27, 2019

Advantages of Using Third-Party Storage Support vs the OEM

As your storage equipment reaches end-of-service-life, you may feel pressured by the original equipment manufacturer to buy new. But what if your hardware is still performing effectively? In this webinar, we’ll take you through the options that exist beyond the warranty and demonstrate how you can maximize your current investment with third-party storage maintenance.

Hand Writing on Paper
Articles & Insights May 18, 2020

Take Charge of Your Hardware Refresh Plan

Take a strategic look at your current hardware refresh plan; consider timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refresh decisions through failure rate data. Optimize your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.

Headset with Servers and Safety Badge

See what’s next for your Hitachi support