Hitachi Storage Equipment | Service Express

Hitachi Storage Support & Maintenance

Hitachi storage equipment is a powerful addition to any data center. Take a different approach to OEM data center support with the power and expertise of third-party maintenance (TPM).

Hitachi Storage Support

Count on the Hitachi support you deserve

Access technical expertise, onsite responses, flexible coverage and more with third-party Hitachi storage solutions.

Hitachi

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-out agreements & locked-in pricing

Hitachi support you can rely on

We understand you are busy focusing on your changing IT priorities. That’s why we help you free up time in your day to cross items off your list.

Engineer Looking at Desktop in Warehouse

30+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

99% onsite response met

All supported Hitachi products

AMS (Adaptable Modular Storage)

HNAS

Lightning

Thunder

Unified Storage

USP-V/USP-VM

VSP Enterprise Disk Array

WMS (Workgroup Modular Storage)

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Jan 19, 2023

    The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with

    (read more)
  • 5 Reviewed Jan 19, 2023

    The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.

    (read more)
  • 5 Reviewed Jan 19, 2023

    Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed

    (read more)
  • 5 Reviewed Jan 19, 2023

    We Just started using this company this past year , we had multiple meeting about different hardware and plan.

    (read more)
  • 5 Reviewed Sep 29, 2022

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.

    (read more)
  • 5 Reviewed Sep 24, 2023

    Their service has always been accommodating to requests and quick to respond to service issues.

    (read more)
  • 5 Reviewed Sep 23, 2022

    Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express

    (read more)
  • 5 Reviewed Sep 23, 2022

    Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)

Hitachi maintenance FAQ

There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most storage equipment has remained reliable for over five years.

Read more about long-term equipment reliability

Search our EOL & EOSL database for over 20,000 dates.

We have immediate access to the reliable parts you need for your Hitachi storage equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already on our local shelf before you place a service ticket.

Learn more about our Hardware Solutions or contact us for more information!

Coverage that meets your needs

24/7

30-minute engineer callback

Four hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Up Close Hand Holding Pen Near Servers
Videos Mar 27, 2019

Advantages of Using Third-Party Storage Support vs the OEM

As your storage equipment reaches end-of-service-life, you may feel pressured by the original equipment manufacturer to buy new. But what if your hardware is still performing effectively? In this webinar, we’ll take you through the options that exist beyond the warranty and demonstrate how you can maximize your current investment with third-party storage maintenance.

Hand Writing on Paper
Articles & Insights May 18, 2020

Take Charge of Your Hardware Refresh Plan

Take a strategic look at your current hardware refresh plan; consider timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refresh decisions through failure rate data. Optimize your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.

Headset with Servers and Safety Badge

See what’s next for your Hitachi support