Hitachi Storage Equipment | Service Express

Hitachi Storage Support & Maintenance

Hitachi storage equipment is a powerful addition to any data center. Take a different approach to OEM data center support with the power and expertise of third-party maintenance (TPM).

Hitachi Storage Support

Count on the Hitachi support you deserve

Access technical expertise, onsite responses, flexible coverage and more with third-party Hitachi storage solutions.

Hitachi

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-out agreements & locked-in pricing

Hitachi support you can rely on

We understand you are busy focusing on your changing IT priorities. That’s why we help you free up time in your day to cross items off your list.

Engineer Looking at Desktop in Warehouse
Star Ribbon Icon

30+ years of experience

Pie Icon

Average 10-minute engineer callback

Wrench Icon

97% first-trip repair success

Checkmark Icon

99% onsite response met

All supported Hitachi products

AMS (Adaptable Modular Storage)

HNAS

Lightning

Thunder

Unified Storage

USP-V/USP-VM

VSP Enterprise Disk Array

WMS (Workgroup Modular Storage)

Understand your equipment life cycle

 Where is your Hitachi hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.

General Availability

New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1–5+ years.


Support options:

End of Life (EOL) / End of Sale (EOS)

Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.


Support options:


Action:

  • Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
  • Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.

End of Development (EOD) / End of Service Life (EOSL)

Manufacturers no longer produce, develop, update or support the equipment.


Support options:


Action:

  • Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Nov 8, 2023

    SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we

    (read more)
  • 5 Reviewed Oct 27, 2023

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first

    (read more)
  • 5 Reviewed Oct 27, 2023

    I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support

    (read more)
  • 5 Reviewed Oct 31, 2023

    Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work

    (read more)
  • 5 Reviewed Jul 31, 2023

    The engineers are well experienced and have good knowledge. They have timely responses.

    (read more)
  • 5 Reviewed Jul 21, 2023

    Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.

    (read more)
  • 5 Reviewed Jul 17, 2023

    They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.

    (read more)
  • 5 Reviewed Jul 13, 2023

    Switching Service Express is the best decision we have made

    (read more)
  • 5 Reviewed May 1, 2023

    We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.

    (read more)

Hitachi maintenance FAQ

There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most storage equipment has remained reliable for over five years.

Read more about long-term equipment reliability

Search our EOL & EOSL database for over 20,000 dates.

We have immediate access to the reliable parts you need for your Hitachi storage equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already on our local shelf before you place a service ticket.

Learn more about our Hardware Solutions or contact us for more information!

Coverage that meets your needs

Clock Icon

24/7

30-minute engineer callback

Four hour onsite response

24/7×365

One Day Icon

Same business day

30-minute engineer callback

Four hour onsite response

M–F, 8 a.m.–5 p.m.

Two Day Icon

Next business day

30-minute engineer callback

Next business day onsite response

M–F, 8 a.m.–5 p.m.

Pen Icon

Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Featured resources

Up Close Hand Holding Pen Near Servers
Videos Mar 27, 2019

Advantages of Using Third-Party Storage Support vs the OEM

As your storage equipment reaches end-of-service-life, you may feel pressured by the original equipment manufacturer to buy new. But what if your hardware is still performing effectively? In this webinar, we’ll take you through the options that exist beyond the warranty and demonstrate how you can maximize your current investment with third-party storage maintenance.

Hand Writing on Paper
Articles & Insights May 18, 2020

Take charge of your hardware refresh plan

Take a strategic look at your current hardware refresh plan; consider timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refresh decisions through failure rate data. Optimize your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.

Headset with Servers and Safety Badge

See what’s next for your Hitachi support