Hitachi Storage Support & Maintenance
Hitachi storage equipment is a powerful addition to any data center. Take a different approach to OEM data center support with the power and expertise of third-party maintenance (TPM).
Hitachi Storage Support
Count on the Hitachi support you deserve
Access technical expertise, onsite responses, flexible coverage and more with third-party Hitachi storage solutions.
Hitachi |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-out agreements & locked-in pricing |
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Hitachi support you can rely on
We understand you are busy focusing on your changing IT priorities. That’s why we help you free up time in your day to cross items off your list.
25+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
99% onsite response met
All supported Hitachi products
AMS (Adaptable Modular Storage)
HNAS
Lightning
Thunder
Unified Storage
USP-V/USP-VM
VSP Enterprise Disk Array
WMS (Workgroup Modular Storage)
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“Service Express always wows with prompt, professional, polite, service. They sincerely seem to have the customers’ best interest at heart.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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Have been very pleased. Always seems to have the part I need…
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This company is always standing by should we run into…
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My company was able to extend the life of older EMC and Dell…
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
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Overall we have had a great experience with Service Express…
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As a hardware maintenance vendor, they are easy to work with…
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Service Express has been great! They even do a great job of…
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Service Express Inc. (SEI) always comes through for me. There are a…
”(read more)
Hitachi maintenance FAQ
There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most storage equipment has remained reliable for over five years.
Search our EOL & EOSL database for over 20,000 dates.
We have immediate access to the reliable parts you need for your Hitachi storage equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already on our local shelf before you place a service ticket.
Learn more about our Hardware Solutions or contact us for more information!
Coverage that meets your needs
24/7
30-minute engineer callback
Four hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customized solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
As your storage equipment reaches end-of-service-life, you may feel pressured by the original equipment manufacturer to buy new. But what if your hardware is still performing effectively? In this webinar, we’ll take you through the options that exist beyond the warranty and demonstrate how you can maximize your current investment with third-party storage maintenance.
Take a strategic look at your current hardware refresh plan; consider timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refresh decisions through failure rate data. Optimize your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.
What is End of Life (EOL) vs. End of Service/Support (EOSL)?
Know what your options are when your data center server, storage or network hardware approaches End of Life (EOL) or End of Service Life (EOSL)/End of Support (EOS).
