Juniper Network Support & Maintenance
The right solution for your data center doesn’t have to include refreshing your Juniper hardware once warranty coverage expires. There is an opportunity to support your post-warranty equipment with the help of third-party maintenance (TPM).
Juniper Network Support
Meet your needs with flexible Juniper support
Are you ready to take a different approach to traditional OEM maintenance? Access the solutions you need without unnecessary detours, extended wait times or challenges that halt your day.
Juniper |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-out agreements & locked-in pricing |
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| Software updates & bug fixes* |
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*We can help you navigate the complexities of Juniper Care – contact us for a personalized recommendation.
Take control of your Juniper network support
Conserve your resources and IT budget by making the switch to expert, reliable and flexible support that puts you first.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
4,000+ Juniper products on contract
All supported Juniper products
EX Series
MX Series
SRX Series
SSG Series
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“Service Express provides a valuable service of providing parts when something fails, in a timely manner, while also being able to help install the parts and provide other types of expertise. Everything they do is very prompt and professional while also being cost-effective. If other companies I dealt with were as solid as Service Express, I would have a carefree life.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
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The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.
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Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
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We Just started using this company this past year , we had multiple meeting about different hardware and plan.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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Their service has always been accommodating to requests and quick to respond to service issues.
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Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
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Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.
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As a hardware maintenance vendor, they are easy to work with…
”(read more)
Juniper maintenance FAQ
It’s time to understand your options! Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.
If you are still researching, explore our resources for more information on streamlining your data center support.
Yes. We want to work with you, not against you. Easily make changes to your coverage without penalty, with additional features along the way.
- Coterminous agreements
- Customized billing
- Dedicated account team
- Locked-in pricing
- Gap coverage
- Adjustable terms
- Customized SLAs
We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates helping you extend the life of your investment.
Coverage that meets your needs
24/7
30-minute engineer callback
Four hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customized solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
How to Leverage Data Center Infrastructure: Embracing the New Data Center
Service Express, a leading third-party data center maintenance provider, has been named one of Milwaukee’s Best and Brightest Companies to Work For® in 2021 for the fifth consecutive year. Recipients of this award are companies that have thoughtful and inclusive human resource practices.
IT professionals deserve a level of service based on a foundation of trust, reliability, technical expertise and partnership. Yet IT teams continue to settle for data center support that does not meet their needs or expectations. After years of poor communication, missed SLAs and delayed repairs, IT leaders at a national healthcare provider decided it […]
OEM support vs. third-party support – be prepared with what to know for each: how costs differ and why, coverage and service offers of each, flexibility and support options for both, is there possibility of customization?Which fits your needs better? Which option should you choose?
