Dell EMC Support & Maintenance
When your Dell EMC hardware is operating at peak performance, data center maintenance can be an afterthought. When a part fails, an upgrade interferes with configuration or there’s an unidentified issue, your hardware support comes into question. Be proactive now, so you have access to reliable solutions when you need them the most.
DELL EMC Server, Storage and Network Support
Dell EMC maintenance that works for you
Don’t settle for the status quo. You have options to simplify your Dell EMC support and tap into savings, comprehensive solutions, flexible options and more.
Dell EMC |
Service Express |
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Maintenance Support Features | ||
24/7×365 onsite support |
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Warranty & post-warranty support |
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Gap coverage |
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EOL & EOSL support |
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Dedicated primary & secondary engineer |
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Engineer callback in 30 minutes or less |
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Locally stocked parts |
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Adjustable & penalty-free terms |
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Easy-out agreements & locked-in pricing |
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30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
85,000+ Dell EMC products on contract
All supported Dell EMC products
Blade Servers
PowerEdge
VRTX
Atmos
Avamar
Celerra
Centera
Clariion
Compellent
Data Domain
EqualLogic
Isilon
PowerMax
PowerStore
PowerVault
Symmetrix / VMAX
Unity
VNX
VPLEX
XtremIO
Force10
M Series
PowerConnect
VxRail
*We continuously add to our supported products. If you don’t see your equipment listed, please contact us.
Search thousands of End of Life & End of Service Life dates
Understand your equipment life cycle
Where is your Dell EMC hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.
General Availability
New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1–5+ years.
Support options:
- Third-party maintenance may be an option if additional support is needed.
End of Life (EOL) / End of Sale (EOS)
Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.
Support options:
Action:
- Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
- Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.
End of Development (EOD) / End of Service Life (EOSL)
Manufacturers no longer produce, develop, update or support the equipment.
Support options:
Action:
- Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.
Real customers, powerful solutions
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SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
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I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
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Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
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The engineers are well experienced and have good knowledge. They have timely responses.
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Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
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They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.
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Switching Service Express is the best decision we have made
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We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.
”(read more)
Dell EMC maintenance FAQ
These terms are used to indicate an equipment life cycle stage related to OEM support, marketing, development, etc. Your hardware continues to function well after its EOL or EOSL date.
View our EOL and EOSL Tip Sheet to learn more about what these dates mean for your equipment.
It’s time to understand your options! Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.
If you are still researching, explore our resources for more information on streamlining your data center support.
View all resources
We enjoy helping IT departments strategize, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution fits your company’s needs.
TPM providers are great alternatives for traditional HCI maintenance due to their cost-effectiveness, flexibility and expertise. Service Express provides reliable and efficient maintenance services, utilizing in-depth knowledge and experience to navigate the complexities of HCI environments.
Coverage that meets your needs
24/7
30-minute engineer callback
Four hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four hour onsite response
M–F, 8 a.m.–5 p.m.
Next business day
30-minute engineer callback
Next business day onsite response
M–F, 8 a.m.–5 p.m.
Custom
Need a customized solution?
We’ll work with you to create an SLA that meets your needs.
Featured resources
Global Manufacturer Saves $4 Million by Refining Its Hardware Refresh Strategy
To address inconsistent support, a lack of communication, and increasing service calls for IBM storage maintenance, an international manufacturer turned to Service Express to improve service efficiencies and establish reliable support.
Take a strategic look at your current hardware refresh plan; consider timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refresh decisions through failure rate data. Optimize your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.
Maintaining hyperconverged infrastructure poses unique challenges due to its complexity. Discover more about your options and how to navigate roadblocks.